Clement Ford - Service Center

Good Service Needed the modem in my 2017 Ford Fusion Energi to be reprogrammed. This car is a computer on wheels. Glad the service department at Marshall Ford und Needed the modem in my 2017 Ford Fusion Energi to be reprogrammed. This car is a computer on wheels. Glad the service department at Marshall Ford understand this technology! Sending a thank you to all who understand how to repair cars. More

Battery Replacement I called to let service I had to get my SUV jumped because my battery was dead. Ask if they could get me in. Once they said yes I told them I was on m I called to let service I had to get my SUV jumped because my battery was dead. Ask if they could get me in. Once they said yes I told them I was on my way and had to go to work as soon as it was fixed. They let me know they would do their best to get me out as quickly as possible. When I arrived was meet by Jim and my car went right back to get its new battery. I was out in about 20 minutes. More

Marshall Ford has a fantastic service department Excellent Customer Service is the main reason I bought my Car from Marshall Ford. The Service Advisors are the BEST!!!! The Service Advisor Team is Excellent Customer Service is the main reason I bought my Car from Marshall Ford. The Service Advisors are the BEST!!!! The Service Advisor Team is always friendly and call me by my name -- makes a customer feel good. Warren Creydt More

Service Had an issue with our new Fiesta. Our phone would keep unsinking. Carl our sales representative ask service to help us same day due to daughter is in Had an issue with our new Fiesta. Our phone would keep unsinking. Carl our sales representative ask service to help us same day due to daughter is in college and is in only on very few weekends. Service dept reset and now it seems to be working good. I appreciate the one on one that Marsall Ford has provided. More

friendly and quick Great service in a timely manner. Friendly personal. Treats you as your a valuable and a person. Can not say enough about Marshal Ford Service' Great service in a timely manner. Friendly personal. Treats you as your a valuable and a person. Can not say enough about Marshal Ford Service' More

2017 Fusion Power problem Marshall took care of me when it was needed when my car was having electrical issiues. They took my call. Got me into service and took care of my care Marshall took care of me when it was needed when my car was having electrical issiues. They took my call. Got me into service and took care of my care. It took two trips for the same problem but so far after the last service appointment the car seems solid again. Which is a must now that I travel out of the area for work. More

regular service everything was as it should, nice service department, I don't need to use 25 words to say it was all fine If you want people to do this survey, shor everything was as it should, nice service department, I don't need to use 25 words to say it was all fine If you want people to do this survey, shorten this part!!!!!!!!!!!!! More

Fast and Thorough Quick, complete service No pressure with Upsales. Questions answered. Rewards program is a great incentive. Always friendly service and ease in sche Quick, complete service No pressure with Upsales. Questions answered. Rewards program is a great incentive. Always friendly service and ease in scheduling appointments around my schedule. More

Great service! I am on my 3rd Super Duty Truck and have been happy with my experiences. On rare occasions, I have had some issues to resolve, things were worked out I am on my 3rd Super Duty Truck and have been happy with my experiences. On rare occasions, I have had some issues to resolve, things were worked out fairly. Great service team of service advisors! More

Horrible service experience I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appoi I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appointment. I had bought an extended warranty, which I checked with to ensure they would cover at least some of the repairs and a rental car, which they did. I dropped my car off, got a rental, and went to work. Jim Hollenbeck, Service Writer, called me and told me one of the repairs was actually covered by the Ford Powertrain warranty, but Ford didn't cover rental cars for Powertrain repairs. I called another Ford dealer, and found out that Ford actually gives each dealer a monthly allowance for rentals for Ford warranty repairs. When I asked Jim about that, he was rude and finally came out and said it was his boss' discretion to only give out rental cars to people who buy cars at their dealership. So because Ford was covering my repairs instead of my extended warranty, I was responsible for the cost of the rental. Needless to say I was upset because I was lied to, and had to incur expenses that I shouldn't have. Not to mention that they needed my assistance to help diagnosis the second repair that was needed, which of course I will not be having repaired there. I will NEVER go back to that dealer for anything, nor will my family or friends, due to the awful experience I had. More