Clement Ford - Service Center

Horrible service experience I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appoi I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appointment. I had bought an extended warranty, which I checked with to ensure they would cover at least some of the repairs and a rental car, which they did. I dropped my car off, got a rental, and went to work. Jim Hollenbeck, Service Writer, called me and told me one of the repairs was actually covered by the Ford Powertrain warranty, but Ford didn't cover rental cars for Powertrain repairs. I called another Ford dealer, and found out that Ford actually gives each dealer a monthly allowance for rentals for Ford warranty repairs. When I asked Jim about that, he was rude and finally came out and said it was his boss' discretion to only give out rental cars to people who buy cars at their dealership. So because Ford was covering my repairs instead of my extended warranty, I was responsible for the cost of the rental. Needless to say I was upset because I was lied to, and had to incur expenses that I shouldn't have. Not to mention that they needed my assistance to help diagnosis the second repair that was needed, which of course I will not be having repaired there. I will NEVER go back to that dealer for anything, nor will my family or friends, due to the awful experience I had. More

Great people!! We just bought a 2017 Focus. I have worked diligently over two years to work so our credit was better. My Family consist of A Disabled Marine, an We just bought a 2017 Focus. I have worked diligently over two years to work so our credit was better. My Family consist of A Disabled Marine, and a autistic, Down syndrome 19 year old. I am the head of the household, i never wanted to be but i am. It was time to get a new car, and I have always loved Ford. cars. When I was single i bought a brand new Festiva and loved it. Now it was time for a new one and it brought me to Marshall Ford. I talked to Mary and she had Darnell Help us with the car. He was a very nice man and no pressure which I liked. He went out of his way to help us anyway he could. And I thank him very much. All the people, and I mean everyone were awesome! I am spreading the word to my friends and have put it on my Facebook page and they loved it. They all are very happy for us, they all know what this family has been through. Thanks again Marshall Ford, we will back whenever we need you. Sincerely, Terry Suchman More

Owner Inappropriate I brought in my car in for service, had a recall that needed to be taken care of. We've never been to this dealership before but it's close to home. I I brought in my car in for service, had a recall that needed to be taken care of. We've never been to this dealership before but it's close to home. I'm willing to drive 2 hours to buy my car but not for simple service. When my husband pulled the car into the service bay the owner actually came in to confront him about "cutting him off " in traffic. I found it extremely inappropriate. We definitely won't be back here, which is unfortunate because the service team here is wonderful. More