Clement Ford - Service Center

From our original purchase in 2016 until now dealing with folks at Marshall has always been a pleasure. Friendly, quick, and all work done right. folks at Marshall has always been a pleasure. Friendly, quick, and all work done right. More

Quick. Efficient. Professional. Thanks for the turnaround. The brakes do still squeak a bit though when coming to a stop. Can be annoying at times. turnaround. The brakes do still squeak a bit though when coming to a stop. Can be annoying at times. More

Tom Lentz is the best!!! He is very helpful, nice, and knowledgeable. He takes the time to make sure everything is taken care of and understood. I wish every service representative everywhere was as great knowledgeable. He takes the time to make sure everything is taken care of and understood. I wish every service representative everywhere was as great and helpful! More

This was my first visit to Marshall Ford as I recently moved to Wentzville. Five stars for each of the 4 employees noted below. I greatly appreciated each of their efforts and professionalism. Service Adv moved to Wentzville. Five stars for each of the 4 employees noted below. I greatly appreciated each of their efforts and professionalism. Service Advisor Joe King was very friendly, professional and timely with his communications. My gut told me he was someone you could trust. I would personally request Joe for any future appointments. Mary Rehkopf called back shortly after having left her a voice message the next day. She promised me she would have Brian Bohannon call me when he returned the next day regarding an issue I had (with FordPass) and he called early the following day. On the day I picked up my vehicle, FordPass was down requiring me to use a credit card instead of earned FordPass points. Resolution was a lot more involved than you would think but Brian showed a strong willingness / desire to get it done. Monet Davis was extremely friendly and helpful answering and directing calls. I believe a friendly voice or greeting can change someone's day in a positive way. I came away thinking that this is a dealership that has a culture that cares about their customers and wants them to come back. More

I am very comfortable with doing business with Marshall Ford. Service is great and customer service is the best! It is always good to see same familiar faces. It must be a great place to work too. Ford. Service is great and customer service is the best! It is always good to see same familiar faces. It must be a great place to work too. More

A very fast in and out for the works. They also caught that I needed a new air filter. As always clean and friendly. Thanks. that I needed a new air filter. As always clean and friendly. Thanks. More

Great people that I trust to do great work on my Truck .The service is always great !I just had a complete tune up on my Truck it is a 2006 F150 4x4 and it runs like New again! .The service is always great !I just had a complete tune up on my Truck it is a 2006 F150 4x4 and it runs like New again! More

I was in a pinch for some service to be done they got me in on short notice. I have been dealing with Marshall Fords service department for years and the service is always Great! in on short notice. I have been dealing with Marshall Fords service department for years and the service is always Great! More

Great service. Professional and nice waiting area. Very informative. On time did not have to wait very long. Plan to have car serviced there again. informative. On time did not have to wait very long. Plan to have car serviced there again. More

It was convenient, fast, and efficient. An appointment was available in a few days. The problem was quickly isolated and repaired [at a reasonable price]. Everyone was very pleasant. There were no prob was available in a few days. The problem was quickly isolated and repaired [at a reasonable price]. Everyone was very pleasant. There were no problems and it was a pleasant visit. More