Clement Hyundai

The team there is phenomenal and I would recommend them to anyone! They will take care if you and get you a great deal! I plan to return again and again! to anyone! They will take care if you and get you a great deal! I plan to return again and again! More

They found a way to get us into a new car with excellent warranty protection. They were understanding of our situation after my wife's accident, and came through with a very competitive deal for us. warranty protection. They were understanding of our situation after my wife's accident, and came through with a very competitive deal for us. More

My sales consultant was Dan Gibbons. We spoke on the phone before my arrival, he was was friendly, helpful and easy to talk to. When I arrived he greeted me with a smile, a handshake and an offer to hel phone before my arrival, he was was friendly, helpful and easy to talk to. When I arrived he greeted me with a smile, a handshake and an offer to help me find something I'd like. He took his time and found out what I was interested in trying out. We took a walk through their lot. They had a very good selection. I ended up driving three different Hyundai Sonatas and choosing the last one. They had some very good lease offers and ended up getting my car with one. I had questions about leasing and Dan was quick in getting me answers to anything he wasn't for sure about. When we settled on a deal I worked with JD, their finance manager. He was fast,friendly and got me out the door in my new car in a timely fashion. One thing about this dealer service doesn't end at the point of sale. I have gotten several emails from Dan expressing the desire to help if there is a need, now and in the future. They offer free lifetime car washes and I have taken my car in several times. The service people have been nothing but professional. My total experience with this dealer has been great. Two of my friends bought new cars at this dealer this year. They both recommended Suntrup Hyundai of Wentzville to me and I'll be doing the same. More

I have never been treated so poorly. The service manager is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time I actually waited. I will not spend one penny at this dealership again. Check their rating on the BBB. More

They were wonderful. Sam was the first one I spoke to and come to find out, I was his first sale. They made every attempt to get me financed, which was not easy due to my divorce just being settled and and come to find out, I was his first sale. They made every attempt to get me financed, which was not easy due to my divorce just being settled and my credit in disrepair. So, they were able to get me financed on a 2006 Trailblazer with my mom as a co-signer. But since I was able to be put in a loan I am able to start rebooting my credit. Sam, J.D(finance guy), and Jason were all so helpful and I am so grateful for their hard work. Now I know my credit will get much better and I can truely restart my life. I even bought them a couple of pizzas with soda as a thank you. I think I will be a lengthy customer of theirs for awhile. More

Very friendly salesman. He really worked on my side to Very friendly salesman. He really worked on my side to get an unbelievable deal! Everything went without a hitch. Suntrup Hyundai is the first pla Very friendly salesman. He really worked on my side to get an unbelievable deal! Everything went without a hitch. Suntrup Hyundai is the first place I will look for a vehicle. I know this review sounds like a sales pitch, but I am a real person who is very happy with the way I was treated and the deal I got. I would recomend them to everyone. More

I gave a poor rating due to the extremely poor service we received after the sale. We were promised that problems with the used car would get fixed but Chris Grey failed to follow through. His manager did ap received after the sale. We were promised that problems with the used car would get fixed but Chris Grey failed to follow through. His manager did apologize and is currenlty working to resolve the problems. After signing the sales papers, we were sent home with only 1 set of keys and NO floor mats. Two weeks later, we stil have NO floor mats, only 1 set of keys and the broken arm rest is still broken. We were assured by Chris that he would make us a service appointment to fix the arm rest and the scratches on the fender. When I arrived at my "appointment" I found out that no appointment was ever set up. I wasted my morning trying to figure this mess out with a very apologetic manager. Now I have to take more time out of my busy schedule to go back to the dealership AGAIN to drop it off for the needed repairs. Thank you Chris for your very poor customer service. More

This is the first time I have bought anything this important on my own without my husband. Jason L. made me feel comfortable and when I came in the second day after researching the car, he gave me a b important on my own without my husband. Jason L. made me feel comfortable and when I came in the second day after researching the car, he gave me a better price. I was so afraid of being taken advantage of but ended up being very gratified by the results of the sale. Then J.D. (Jason D.) was very friendly and energetic. He made what could have been excrutiatingly dull pleasant (financing). The other employees that I spoke with in passing were all very amiable. I would recommend this dealer to others. More

Felt misled in certain aspects of the sale. Charged $1898.00 for a 100,000 mile warranty that I was led to believe came with the car. I was told the car had a 5 year-60,000 mile Bumper to Bumper warran $1898.00 for a 100,000 mile warranty that I was led to believe came with the car. I was told the car had a 5 year-60,000 mile Bumper to Bumper warranty and a 10 year-100,000 mile Engine and Drive Train Warranty, during the sales process. I also told the finance person that I did not want to pay for any extended warranties over and above the warranties that came with the car.I thought the car came with plenty, based on what I was told.The added charge was not pointed out to us when signing the contract and I did not see it until after I received my paperwork in the mail. Nor was it listed on my price negotion papers when we arrived at a "Bottom Line" price for the car with my trade at the sales desk. Too late! My fault! Should have been more thorough when reading the contract. I even asked my wife if I wasn't paying attention and she confirmed that nothing was said about the added cost. Car wasn't ready upon delivery according to what the dealer added options sticker said. Missing items. It did not even have any equipment in the trunk to handle a flat tire! It was not there! I did not discover this until I got the chance to check out the car, completely, that evening. I was told it was an oversight because that car came from another dealer and it slipped through the cracks. Dealer wouldn't work with me on forgetting the add-ons and reimbursing me for the cost of the missing options (Paint Protection,Fabric Protection, and Pinstripes). I told them that I really didn't want that stuff anyway. They said I had to take them because Mr. Suntrup puts that on all of his cars and I paid for them anyway. Another dealer add-on was a "Lifetime Engine and Drive Train warranty" honored by Suntrup. It was explained to me that all I had to do was bring my car in for scheduled oil changes and tire rotations to keep it in effect. I thought this was too good to be true so I even asked the question, " I don't have to follow the scheduled services such as 12,000, 15,000, etc? I was told no. Just oil changes and tire rotations. I thought "WOW", what a deal! When I received my papers in the mail a week later, I read the lifetime warranty contract and it says that I have to bring the car in within 1,000 miles of every scheduled service and have that service done. I knew it! Too good to be true! So, the following week, they made arrangements for a porter to pick up my car at work and take it in for the installation of the options (excluding the pinstripes - I did not want them). He brought the car back within 5 hours with dirty-smeared glass, polish residue on various panels and a gas tank that was not replenished from the trip to and from the dealer. I had a Dr. appt. that following day and I needed the gas. I had to fill my tank again and I had to re-detail the car myself to remove the smears and the residue. All of the "Dealer Add-Ons" totalled up to $2499.00. I feel like all I got for $2499.00 was "The Shaft!" Expensive Shaft! In retrospect, I think that I can attribute some of this to the fact that we showed up at the dealer to buy a car 20 minutes before closing on a Friday night. I think that, in itself, contributed to a "Rush" sales transaction in which I overlooked a lot of key items that should have been pointed out to me.I will never buy another car under those circumstances again. I will take my time and read every letter of fine print if I have to in an effort to keep from being misled! A very expensive lesson in car buying! More