Clement Hyundai - Service Center

Since I had mixed feelings about my service experiance, I was going skip the review question "Would you recommend this service center" - but the review software forces an answer. Unfortuantely I have to say was going skip the review question "Would you recommend this service center" - but the review software forces an answer. Unfortuantely I have to say "no". I brought in my 2023 Tucson Hybrid for the 16,000 mile servicing. The service area is very nice - clean, efficient, and spacious, and the job was completed in less than an hour, as promised. The service agent, Alyssa was friendly and professional. I mainly have just one complaint with this service visit...... When checking in, Alyssa said at 16k miles "they" recommend "BG EPR" to clean the lower engine. I've never heard of that service, and said I'd like to go home and research it, adn bring it back if I found it useful. Then she (correctly) pointed out that it needed to be done when changing the oil. I (mistakenly) thought "they" meant "Hyundai", and that it would be listed in the Maintenance Schedule. Also, I'm still learning about hybrids, and since small engines have to work harder, I figured that they may need extra engine care - so I agreed to the service. When I got home I checked out the Maintenance Schedule and there was no mention of this engine oil additive treatment. Also, an 11oz can of EPR (enough for my 1.6 L engine) is only about $15 - which a dealership should get way cheaper buying in bulk. Also, there was minimal (extra) service time taken....."warm" the engine (done while doing other maintenance), then (once the oil is drained) pour the EPR in and drain that out, then fill with oil. That's a very good profit margin on a $100 service, and so it feels like a unnecessary recommendation made to boost income. Again, other than the recommendation for EPR, the service was very good. I may even bring my Tucson back next time, but I'll ask beforehand about what "extra" services they recommend so I can research it. More

Always very helpful and courteous. Glad I own a Sonata. I get all my service done there. Glad I own a Sonata. I get all my service done there. More

Good communication, easy in and out service. Informed about my vehicle and what I was there for. Informed about my vehicle and what I was there for. More

Dealership staff was well versed in what my expectations were for a second vehicle. I gave specs of what I was looking for and pricing. They were able to find a great vehicle for me with the minimums I was were for a second vehicle. I gave specs of what I was looking for and pricing. They were able to find a great vehicle for me with the minimums I was expecting. More

Great dealership! They have very friendly and helpful people who work there. Very quick getting me in and out. They have very friendly and helpful people who work there. Very quick getting me in and out. More

Multiple issues with the service dept. car coded a misfire and they said it was something else, spent 1200 on that something else, then had the car back in a week later for misfire. My ca car coded a misfire and they said it was something else, spent 1200 on that something else, then had the car back in a week later for misfire. My car was also not ready when promised because the service tech ordered the wrong part. More

Very good service and the employees were very helpful and kind. Staff was knowledgeable about my car. kind. Staff was knowledgeable about my car. More

Jon was very helpful and would work with him again. He resolved some issues I was having with the vehicle. He kept me apprised as to what was going on with my vehicle. When he was out of the office I w He resolved some issues I was having with the vehicle. He kept me apprised as to what was going on with my vehicle. When he was out of the office I was unable to get anyone to answer my calls to let me know what was going on. It would be nice if when calling the dealership someone would answer in the shop instead of it going to voicemail and not getting a call back. This is very frustrating! If not for Jon communicating with me I would give my review a 1 star. More

Great job getting me in and out in a professional manor. Thank you for taking care of me and my family. Thank you for taking care of me and my family. More

Clement did an excellent job in all areas. I was sold a car that had a few issues. They took care of every single thing right down to supplying me a loner car while they were fixing it, I woul I was sold a car that had a few issues. They took care of every single thing right down to supplying me a loner car while they were fixing it, I would highly recommend them to anyone looking for a new or used vehicle. More