Alyssa Roybal

Clement Hyundai responded

Thank you for taking the time to leave us a review! We're glad to hear Alyssa was helpful, polite, and attentive throughout your visit. We'll be sure to share your kind words with her. We also appreciate your feedback regarding your service experience, as it helps us identify opportunities to improve. Thank you for choosing Clement Ford, and we look forward to serving you again!

Clement Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience. When your vehicle was brought to us, you advised that another shop had diagnosed a faulty water pump. During our inspection, we found that the radiator cap was leaking and unable to hold proper pressure. We recommended replacing the radiator cap based on our findings, and that repair was approved and completed. When the vehicle returned two weeks later with another coolant leak, our inspection revealed that the water pump had begun leaking. Once the cooling system was operating at the correct pressure again, the water pump became the next component to fail. We also attempted to have the repair covered through your service contract; however, the claim was declined by the provider due to maintenance history requirements. At that point, the water pump replacement was approved and completed. We are not aware of any damage to the radiator fan shroud or issues involving lug nuts during your visit, but we take those concerns seriously and would be happy to inspect them further. Our goal is always to provide accurate recommendations and quality service, and we would welcome the opportunity to review any remaining concerns with you directly. Thank you for your feedback, and we wish you safe travels moving forward.

Clement Hyundai responded

Thank you for the great review! We’re so glad our team made you feel welcome and that you enjoyed the coffee and snacks in our service lounge. We know mornings can be busy, so we’re happy those little extras helped make your visit more comfortable. Thank you for choosing Clement Kia, and we look forward to seeing you again!

Clement Hyundai responded

Dear MLSELLERS1! Thank you for reaching out. We have received your feedback regarding your recent experience with our service department. While we understand that this situation was highly stressful for everyone involved, we must clarify several critical details regarding the sequence of events, as our internal records, staff accounts, and the final police resolution differ significantly from your summary. To ensure an accurate record, we wish to highlight the following points - Initial Agreement: Our records show you verbally authorized the standard diagnostic fee before work began on your vehicle. The Dispute: The dispute arose only after you learned the vehicle needed to be transferred to a Cadillac dealership for the specific repair, at which point you refused to honor the initial diagnostic fee agreement. Staff Interactions: Your interaction with our service advisor—and subsequently our General Manager—escalated to an unprovoked verbal attack by you and your mother-in-law. This included stating that the diagnostic fee was an "us problem, not a YOU problem. Billing Request: We declined your request to bill you for the fee later because your statements indicated you had no intention of paying the balance once you left the premises. Police Involvement: Our management team called law enforcement to the scene. This action was taken because you attempted to use a spare key to drive your vehicle out of our service garage without paying for the rendered diagnostic services, which constitutes a vehicle theft attempt. Resolution: Upon arrival, the responding police officers reviewed the situation and confirmed that the dealership was legally entitled to payment for services rendered. You were required to pay the diagnostic fee before law enforcement authorized the release of your vehicle. We aim to handle all customer interactions with fairness and transparency. However, we cannot release a vehicle when a customer explicitly refuses to pay for authorized diagnostic work. We consider this matter resolved as the required fee was collected and the vehicle was returned to your possession. Sincerely, Tony LeMaster General Manager

Clement Hyundai responded

Thank you for the great review! We’re so glad to hear your oil change and recall work were completed smoothly and efficiently during your visit. Providing quick and hassle-free service is very important to us. We truly appreciate your support and look forward to helping you again in the future!

Clement Hyundai responded

Thank you for the wonderful review, David! We’re so glad to hear Jon takes special attention to your concerns and helps ensure you feel confident in the repair process. It’s also great to know our service team provides quick and attentive support when you visit. We truly appreciate your trust and your continued support, and we look forward to helping you again in the future!

Clement Hyundai responded

Thank you for the great review! We’re so glad to hear you enjoy working with our dealership and that Alyssa continues to provide a great experience. We truly appreciate your loyalty and look forward to helping you with your next purchase!