Extremely poor communication with customer.
Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get
Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get return phone calls. The service department wanted to perform a recall service that wasn’t even issued for our car. I would suggest steering clear of this dealership
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by ChickenChili
Verified Customer
Verified Customer
I brought my vehicle to the dealership to address an oil
leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backord
leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a repair I had previously been told was covered when I requested to speak to the service manager the interaction became increasingly unprofessional. The manager was condescending, and during the conversation made an inappropriate remark asking whether I made a habit of stealing money from people when discussing the disputed fee, recognizing that the discussion was no longer productive. I I requested that they bill me and return my key so that I could leave. The manager refused to do either. I’ve been informed the staff that my husband would come retrieve the keys and that I intended to leave using my spare set at that point the situation escalated significantly to members of the service department. Use their personal vehicles to block me in while another employee aggressively banged on my window and yelled at me feeling unsafe. I called 911 after hearing the disturbance in the background, the dispatcher advised me to remain in my vehicle into law enforcement arrived. Once the police arrived. The manager’s demeanor changed entirely. The responding officer escorted me back into the dealership so that I could retrieve my keys and cancel my warranty coverage. This was one of the most disturbing and unprofessional customer service experiences. I have ever encountered the lack of communication, professionalism and respect throughout the situation was unacceptable.
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by mlsellers1
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Clement Hyundai responded
Dear MLSELLERS1!
Thank you for reaching out. We have received your feedback regarding your recent experience with our service department. While we understand that this situation was highly stressful for everyone involved, we must clarify several critical details regarding the sequence of events, as our internal records, staff accounts, and the final police resolution differ significantly from your summary. To ensure an accurate record, we wish to highlight the following points -
Initial Agreement: Our records show you verbally authorized the standard diagnostic fee before work began on your vehicle.
The Dispute: The dispute arose only after you learned the vehicle needed to be transferred to a Cadillac dealership for the specific repair, at which point you refused to honor the initial diagnostic fee agreement.
Staff Interactions: Your interaction with our service advisor—and subsequently our General Manager—escalated to an unprovoked verbal attack by you and your mother-in-law. This included stating that the diagnostic fee was an "us problem, not a YOU problem.
Billing Request: We declined your request to bill you for the fee later because your statements indicated you had no intention of paying the balance once you left the premises.
Police Involvement: Our management team called law enforcement to the scene. This action was taken because you attempted to use a spare key to drive your vehicle out of our service garage without paying for the rendered diagnostic services, which constitutes a vehicle theft attempt.
Resolution: Upon arrival, the responding police officers reviewed the situation and confirmed that the dealership was legally entitled to payment for services rendered. You were required to pay the diagnostic fee before law enforcement authorized the release of your vehicle.
We aim to handle all customer interactions with fairness and transparency. However, we cannot release a vehicle when a customer explicitly refuses to pay for authorized diagnostic work. We consider this matter resolved as the required fee was collected and the vehicle was returned to your possession.
Sincerely,
Tony LeMaster
General Manager
Oil change and recall work all accomplished within my
visit, everything was smooth and quick.
visit, everything was smooth and quick.
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by kathyaarnold46
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear your oil change and recall work were completed smoothly and efficiently during your visit. Providing quick and hassle-free service is very important to us. We truly appreciate your support and look forward to helping you again in the future!
Jon gives special attention to my concerns and needs.
I know that my repair will be fixed and correct or a new plan is made. He and other service writers are fast acting when someone pulls in for automot
I know that my repair will be fixed and correct or a new plan is made. He and other service writers are fast acting when someone pulls in for automotive service.
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by davidpwicks
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Clement Hyundai responded
Thank you for the wonderful review, David! We’re so glad to hear Jon takes special attention to your concerns and helps ensure you feel confident in the repair process. It’s also great to know our service team provides quick and attentive support when you visit. We truly appreciate your trust and your continued support, and we look forward to helping you again in the future!
The web site price changed when I arrived to $500 higher.
Also they said my tire pressure sensor would go off after leaving and it did not. Everything else was fine.
Also they said my tire pressure sensor would go off after leaving and it did not. Everything else was fine.
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by Smccarter45
Verified Customer
Verified Customer
Service Price Transparency
I enjoy this dealership.
Alyssa is always great. I will definitely make my next purchase here.
Alyssa is always great. I will definitely make my next purchase here.
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by mylun1916
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear you enjoy working with our dealership and that Alyssa continues to provide a great experience.
We truly appreciate your loyalty and look forward to helping you with your next purchase!
My service experience was fast and enjoyable.
The facilities were clean and the waiting area comfortable.
The facilities were clean and the waiting area comfortable.
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by sphardwick
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear your service experience was fast and enjoyable, and that you found our facilities clean and comfortable while you waited. That’s exactly the experience we strive to provide. We truly appreciate your support and look forward to seeing you again on your next visit!
I had scheduled a service to get my oil change.
I came in 30 min earlier and was able to drop off the car ahead of time. Everyone at the dealership is very friendly and accommodating. Thank you.
I came in 30 min earlier and was able to drop off the car ahead of time. Everyone at the dealership is very friendly and accommodating. Thank you.
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by igortalum
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Clement Hyundai responded
Thank you for sharing your experience. We’re glad we were able to accommodate your early arrival and make the process convenient for you. It’s great to hear our team was friendly and accommodating. We truly appreciate your support.
Sincerely,
Your Friends at Clement Hyundai
Everyone was amazing and the service was top-notch.
I would 100% recommend to any one seeking car services!
I would 100% recommend to any one seeking car services!
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by ZARATOLA
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Clement Hyundai responded
Hello Zaratola, thank you for taking the time to leave us a review and for highlighting our service department! We truly appreciate your feedback and are glad we could provide a great experience. We're always here if you ever need assistance in the future.
Sincerely,
Your Friends at Clement Hyundai
Ok service, but added 400 to my bill for service they did
not perform and were told not to do. They did correct but only after I showed them.
not perform and were told not to do. They did correct but only after I showed them.
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by hyberger2
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2026 -
Clement Hyundai responded
Hi there, thank you for sharing your feedback. We’re sorry for the confusion regarding the service charges and understand how frustrating that situation can be.
We’re glad the concern was corrected once it was brought to our attention, and we are reviewing our service authorization and billing processes to help prevent this from happening again. We appreciate you taking the time to let us know and the opportunity to improve moving forward.
Sincerely,
Your Friends at Clement Hyundai Service
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