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Alyssa Roybal
347 Reviews
347 Reviews
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347 Reviews of Alyssa Roybal
June 03, 2026
Mi would never recommend anybody go to get work done at this location. I went to get my water pump replaced and they cracked the plastic around my radiator fan and they also screwed up a few lug nuts when this location. I went to get my water pump replaced and they cracked the plastic around my radiator fan and they also screwed up a few lug nuts when I got my tires rotated. And besides that Jon at the service center has the worst attitude towards customers. Luckily I had to void my warranty to get the water pump replaced cause now I don’t ever have to come back. More
by Bone8345
Verified CustomerOther Employees Tagged: Gabe Davis, Jon Bylander
May 28, 2026
Every body was very nice and the service department was set up with coffee and snacks so that was helpful because sometimes you don't have a chance to eat breakfast set up with coffee and snacks so that was helpful because sometimes you don't have a chance to eat breakfast More
by d3143274515
Other Employees Tagged: Gabe Davis, Jon Bylander
May 25, 2026
Extremely poor communication with customer. Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get return phone calls. The service department wanted to perform a recall service that wasn’t even issued for our car. I would suggest steering clear of this dealership More
by ChickenChili
Other Employees Tagged: Gabe Davis, Jon Bylander
May 22, 2026
I brought my vehicle to the dealership to address an oil leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backord leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a repair I had previously been told was covered when I requested to speak to the service manager the interaction became increasingly unprofessional. The manager was condescending, and during the conversation made an inappropriate remark asking whether I made a habit of stealing money from people when discussing the disputed fee, recognizing that the discussion was no longer productive. I I requested that they bill me and return my key so that I could leave. The manager refused to do either. I’ve been informed the staff that my husband would come retrieve the keys and that I intended to leave using my spare set at that point the situation escalated significantly to members of the service department. Use their personal vehicles to block me in while another employee aggressively banged on my window and yelled at me feeling unsafe. I called 911 after hearing the disturbance in the background, the dispatcher advised me to remain in my vehicle into law enforcement arrived. Once the police arrived. The manager’s demeanor changed entirely. The responding officer escorted me back into the dealership so that I could retrieve my keys and cancel my warranty coverage. This was one of the most disturbing and unprofessional customer service experiences. I have ever encountered the lack of communication, professionalism and respect throughout the situation was unacceptable. More
by mlsellers1
Other Employees Tagged: Tony Lemaster, Jon Bylander
May 09, 2026
Jon gives special attention to my concerns and needs. I know that my repair will be fixed and correct or a new plan is made. He and other service writers are fast acting when someone pulls in for automot I know that my repair will be fixed and correct or a new plan is made. He and other service writers are fast acting when someone pulls in for automotive service. More
by davidpwicks
Other Employees Tagged: Gabe Davis, Jon Bylander
May 08, 2026
The web site price changed when I arrived to $500 higher. Also they said my tire pressure sensor would go off after leaving and it did not. Everything else was fine. Also they said my tire pressure sensor would go off after leaving and it did not. Everything else was fine. More
by Smccarter45
May 02, 2026
My service experience was fast and enjoyable. The facilities were clean and the waiting area comfortable. The facilities were clean and the waiting area comfortable. More
by sphardwick
Other Employees Tagged: Gabe Davis, Jon Bylander
February 17, 2026
I had scheduled a service to get my oil change. I came in 30 min earlier and was able to drop off the car ahead of time. Everyone at the dealership is very friendly and accommodating. Thank you. I came in 30 min earlier and was able to drop off the car ahead of time. Everyone at the dealership is very friendly and accommodating. Thank you. More
by igortalum
