Cleo Bay Honda

I love my Honda!! I walk in and drive out, how great is that! Cleo Bay Honda, takes care of their honda customers and lets the customer decide what they want, No Hassles! But most of all Mr. Danny Rodrique that! Cleo Bay Honda, takes care of their honda customers and lets the customer decide what they want, No Hassles! But most of all Mr. Danny Rodriquez my sales rep, knows exactly what I like, need, and want in a car. Danny always proffesional, makes every transaction smooth and really cares about his customers. I am very happy with my "Sexy Black Accord"!! More

Elaine Mirabel and Sheila Brown helped me purchase a pre-owned Yukon yesterday. I emailed a few days before going to the store, and Elaine was willing to work up some numbers even before seeing my trad pre-owned Yukon yesterday. I emailed a few days before going to the store, and Elaine was willing to work up some numbers even before seeing my trade-in. Of course the number was low, but the fact they did that work at all made earned some points. When I got the store, I did have to wait for 10-15 minutes before I could talk with either Sheila or Elaine, but when Elaine got to me, she was dedicated to me. She was very easy to work with and we struck a fair deal pretty quickly. The financing they were able to extend was very good. Leroy the finance guy was easy going, efficient, and fairly low pressure on the extended warranty. He had me signed and out very quickly. This was one of the smoothest and low stress car buying experiences I've had. The final test will be how the truck's missing Nav DVD will be handled. Elaine said the parts guy would get it overnighted and then they would overnight it to me. I checked with Elaine and Sheila a few times to make sure it would be overnighted, not mailed or ground shipped. My scores will go up if I get the DVD by next Tues - that will be full service. There was a negative thing that stood out. The sales people not helping me were not very friendly. They never really looked at me or smiled. a few walked past me several times. A few of them wandered around texting or talking with a co-workers, seemingly oblivious to the fact a customer was right there. Odd. To sum it all up, though, it was a positive experience and I would definitely go back to Cleo Bay. UPDATE 11/15/11: The Nav DVD mentioned above came today, as promised. Elaine did a nice job of informing me of the shipping status. I am very pleased with the way this was handled. My Cleo Bay experience was definitely positive! More

ok this makes no sense i supposedly "won" a sweepstakes from these guys when im in debt that i qualify for a 20k loan.... think about that this company is so strapped for cash its going for peo sweepstakes from these guys when im in debt that i qualify for a 20k loan.... think about that this company is so strapped for cash its going for people who would regularly be naive enough and not make a comment about it eventhough they are doing nothing but plunging YOU further into debt im a verteran myself so i see the damage that could do to a E1 for the rest of their life. get a better marketing strategy, really guys, thanks for reminding me im broke, yet not easily taken advantage of, at the moment and thank you for reassuring me this is all BS because my buddy got the same letter he "won" the sweepstakes as well and guess what all 4 other winners are the ..except me and him XD god you guys really dont care about your customers at all do you? This yet again shows that car dealers are so slimy and greedy they would put our nation's heroes in debt to make a profit, great marketing startgy in a military town, idiots. More

Ken is dismissive and condescending when there is an issue. We have bought several cars from the dealership before, and the service was much better in the past. It is disappointing that in today's mark issue. We have bought several cars from the dealership before, and the service was much better in the past. It is disappointing that in today's marketplace that consumers are treated in this manner. Our vehicle is 3 months old, bought new at Cleo Bay. More

Our family went by looking for a late model used Honda and we pretty much knew what we wanted. We had already done some research and had actually viewed some of their vehicles on-line. The sales associate and we pretty much knew what we wanted. We had already done some research and had actually viewed some of their vehicles on-line. The sales associate was very nice at first and covered all the usual bases of showing us the vehicle and arranging a test drive. After the test drive back at the office when it came time for actual pricing of the vehicle there seemed to be great difficulty actually coming up with a price of the vehicle for some reason. All the salesman kept talking about was how well we would be treated at the dealership and not to really worry about the number he gave us because it wasn't the "real number". Things continued along and it became late and my very pregnant wife began to get tired and we decided that it would be better if we came bcak the next day. We advised the associate that I would not be able to accompany my wife due to my work schedule but she would be in to discuss things further. That evening I gathered some information on the vehicle we were looking at and even got some on-line prices from other dealers in the region for my wife to compare whenever we finally got a figure from Cleo Bay. She went in the next day along with one of her friends and discussed pricing with the salesman and asked for a bottom dollar figure from them so we could get an honest comparison between dealers. At that point the salesman blew his lid and started yelling about how nice he was to her and that he is "the best car salesman in the USA and nobody is going to be as nice to her as he is". Who yells at pregnant women?! When did it become unacceptable to ask a car salesman for the "best price" or ask them if they can match a deal advertised by another dealer? This dealer wouldn't even meet their own price listed on-line because it's the "internet price" and doesn't apply if you come into the dealership! Needless to say all this guy was interested in was charging his price that was $1,100 more than what they had advertised on their own website and giving us $2,500 less than the blue book value on our trade. When my wife and her friend got up to leave the salesman followed them out into the lot and continued to yell about how they will never get treated as well at another dealer and get the kinda deal that he was gonna give us, he would just sell the car to someone else with no problem at all. I would never ever suggest anyone go to Cleo Bay now if that is the way they treat people and consider this "being nice". Do your self a favor and go buy your vehicle somewhere else. More

What a great purchase experience! I saw on-line that Cleo Bay had a great selection of cars I was interested in, and so contacted them via email. Elaine Cloud responded and answered all my questions in Cleo Bay had a great selection of cars I was interested in, and so contacted them via email. Elaine Cloud responded and answered all my questions including detailed price inquiries over a two day period and completely answered all questions and emails. When I arrived for a test drive, everything was very efficient and at no time was I pushed in any way to upgrade to a more expensive car or to take extras and packages (which had been a real annoyance at other dealerships!) From start to finish, this was our best car buying experience ever and we will be back when we need another car. More

The "new" car which available for purchase has almost 200 miles on it. We tried to ask for compensation but instead the manager tricked us into doing financing with Honda to get the compensation. They claim miles on it. We tried to ask for compensation but instead the manager tricked us into doing financing with Honda to get the compensation. They claim they have "refer a friend" bonus; brought a friend there and he purchased a car but we never get the bonus. Please stay away! More

I had done some internet research, and had some idea of what I wanted to look at. The salesman listened well, showed me a few cars, and once we had narrowed it down, let me test drive the one I wanted to what I wanted to look at. The salesman listened well, showed me a few cars, and once we had narrowed it down, let me test drive the one I wanted to test drive. Carfax reports were available for most, if not all, of the cars. He was able to answer all of my questions well and fairly (even when the answer didn't fall in favor of the car I was driving), and was very kind and friendly. He wasn't pushy at all, which was really nice. After the test drive, he could tell I wasn't ready to buy, so he didn't push then either. He was very appropriate and kind as I left, as well, saying of course that he'd be happy to help me if at some point I was ready to buy a Honda, but not begrudging me the time he spent to help me at all. I wanted to look some more, and as it turned out, that wasn't the right car for me. But that wasn't the salesman or the dealership's fault at all. If I wanted to buy a Honda, I'd go back there in a heartbeat. More

After doing my research on a Honda Odyssey 2008, I submitted my information including trade-in on several websites. Cleo Bay Honda replied with an offer that was somewhat better than all the others an submitted my information including trade-in on several websites. Cleo Bay Honda replied with an offer that was somewhat better than all the others and they had the model I wanted. At first I was reluctant to drive the 60 miles to get there but Elaine assured me over the phone that they would stick to their end of the deal. So, I went there and it was the best car buying experience I've ever had. There were some minor negotiations regarding the trade-in value but it was all fair and they came within $200 of their "sight unseen" offer. I asked not to be bothered with extended warranties and so the subject never came up [that's a first!]. In my opinion, this is the way car buying should be. The friendliness, professionalism, service and efficiency of Cleo Bay Honda exceeded my expectations. More

Looked at a car my wife wanted, their prices were way off in my opinion (but you know women- if they want it price doesnt matter). Got to talking about financing and a trade on our car, so they took me outsi in my opinion (but you know women- if they want it price doesnt matter). Got to talking about financing and a trade on our car, so they took me outside to look over our trade in. When I came back the salesmen had already signed my wife to lease telling her thats what I wanted!!! NOOO!! Leases are traps!! I got the paperwork and looked it over, didnt seem like a bad deal the way THEY explained it, but after the deal I got home and re-figured the numbers. I was paying $300/mo for 4 yrs and had to give the car back??!! Financing thru my bank was $340/mo 60/mos and OWN it...Anyway,they are slick enough to "devide and conquer".so dont let them push you around. Ends up I went back and voided the whole deal and bought the car outright. whole thing in a nutshell: go elsewhere first, unless you like pushy slick salesmen.. More