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Cleveland Ford
Cleveland, TN
5,441 Reviews
Since 2003, Cleveland Ford has been serving the greater Chattanooga, TN area by providing top-notch new and Pre-Owned vehicles as well as high quality service in addition to giving back to the community. Our success lies in our ability to offer the best products, provide superior customer service, and invest in the people of Cleveland, Tennessee and beyond into Athens and Dalton, Georgia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 5,441 reviews
May 01, 2016
Pleasant experience. My buying experience was a pleasant one. Frank Villalona greeted us on arrival. He was very personable and asked questions about what we were lookin My buying experience was a pleasant one. Frank Villalona greeted us on arrival. He was very personable and asked questions about what we were looking for and what was most important to us. He helped us find a vehicle that is a good fit for our needs. All the people I met there were very helpful. I would recommend anyone looking for a vehicle to check out Larry Hill Ford. More
by JoeN
Employees Worked With
Frank Villalona
April 30, 2016
Michelle Phillips and Jonathan Scott Michelle Phillips (sales) and Jonathan Scott (sales) are the best sales people I have ever done business with! When I first went to look for a car I Michelle Phillips (sales) and Jonathan Scott (sales) are the best sales people I have ever done business with! When I first went to look for a car I was not ready to buy and was just looking around. Michelle Phillips came out and met me as soon as I got out of my car. I told her what I was looking for and she took me directly to exactly what I was looking for features and all. With the help of Jonathan Scott I bought that day and love my SUV! I have been to Larry Hill several times since my purchase and every time Michelle met me as I opened my car door to get out of my car to see what she could help me with. Kudos to both Michelle and Jonathan as they went the extra miles to make sure I was satisfied with my purchases and even getting my SUV cleaned up for me after I had it a couple of days and then helped me set up my Bluetooth and anything else I needed. If your looking for highly professional sales agents that make you feel special you will not go wrong going to see either one of these two. kudos you two on your honesty and making me feel special! More
by suzieswaff
Employees Worked With
Johnathon Scott, Michelle Phillips
April 30, 2016
Kevin Placek did a great job I'm very satisfied. Kevin wasn't pushy and was patient. Would recommend him to anybody. He's new but has a promising career ahead of him. I'm very satisfied. Kevin wasn't pushy and was patient. Would recommend him to anybody. He's new but has a promising career ahead of him. More
by Tndocdee
Employees Worked With
Duke Ankney, Kevin Placek
April 30, 2016
Daughter's First Car We started looking for a car for our daughter who still had a couple of months before she turned 16. Buying a car is one of the things I most hate to We started looking for a car for our daughter who still had a couple of months before she turned 16. Buying a car is one of the things I most hate to do, but Kevin Placek and the other people I dealt with at Larry Hill Imports made it a pleasant experience. We had pretty much decided on a used Ford Escape and I had been looking online at dealers in Georgia due to the advertised prices being lower. When I learned that Kevin was at Larry Hill Imports, I called him and told him what we were looking for. He did not constantly bug me, but did text me when they received new vehicles in that matched what we wanted. I got a text on a Friday afternoon from Kevin and we went to look at one they just got in. We ended up getting a great deal on a loaded Ford Escape Titanium, much better than I was expecting. Kevin, Lee and Shane stayed late on a Friday evening to complete the purchase and my daughter was able to drive her first car home that night. I am so glad that I did not buy a car in Georgia and was able to buy a car locally. Not only did I get a good deal, but was able to support a friend and a local business! More
by Brent Clayton
Employees Worked With
Lee Johnson, Shane Gay, Kevin Placek
April 30, 2016
Great experience Jason is the best sales person I have ever dealt with, very courteous,and respectful. He was very helpful and concerned about our needs. Jason is the best sales person I have ever dealt with, very courteous,and respectful. He was very helpful and concerned about our needs. Thank you so much Jason, Jerry Layne More
by Jerry
Employees Worked With
Jason Dolch
April 30, 2016
Review I enjoyed my experience very much. I have never met people who do so much to help someone they have never met I walked into the dealership with a I do I enjoyed my experience very much. I have never met people who do so much to help someone they have never met I walked into the dealership with a I don't take no for an answer attitude and Ben defiantly helped me and made it happen I needed a car and he did what ever he could to make sure u got what I wanted. Thank you Larry hill and thank you Ben. More
by Dsween1996
Employees Worked With
Ben Myers
April 30, 2016
Blown away! I didn't know what I wanted, either a cheap truck or a cheap car. Jason my salesman showed me both and helped to find a gem of a Honda with super low I didn't know what I wanted, either a cheap truck or a cheap car. Jason my salesman showed me both and helped to find a gem of a Honda with super low miles. I couldn't be happier. More
by Vtech
Employees Worked With
Jason Dolch
April 29, 2016
Newest purchase I was told to come to Larry hill by my coworkers and friends. I came in looking for a ford escape I could afford and Frank and Byron made it happen fo I was told to come to Larry hill by my coworkers and friends. I came in looking for a ford escape I could afford and Frank and Byron made it happen for me. I cannot ask for a better service! More
by Kmw
Employees Worked With
Byron Snyder, Frank Villalona
April 29, 2016
Great experience Bought a new F150 from Ben Myers at Larry Hill. He was knowledgeable but not too pushy to.make the sale. I would definitely recommend purchasing from Bought a new F150 from Ben Myers at Larry Hill. He was knowledgeable but not too pushy to.make the sale. I would definitely recommend purchasing from the dealer. More
by Bryan Rito
Employees Worked With
Chris Harris, Ben Myers, Duke Ankney
April 29, 2016
Great car at an even better price! I came in to search for a new vehicle. I wasn't sure what I wanted exactly, but the excellent staff helped me narrow the field and got me an awesome d I came in to search for a new vehicle. I wasn't sure what I wanted exactly, but the excellent staff helped me narrow the field and got me an awesome deal. I have done business with these guys in the past and I'm extremely pleased with Larry Hill. Best of the best! More
by T Bishop
Employees Worked With
Frank Villalona
