This is by far the worst car-buying experience I have ever had. We live approximately 2.5 hours from Cleveland Ford. We were looking for a color/package style for a Ford Edge and this was the only dealership we could find that had one in stock. I was told by salesman, Michael Krause, that there was an “open recall” on the vehicle and they would have to get it updated before they could sell it. Later that day, he called me back and said that he spoke with someone and that he had made a mistake, we could have our local dealership to repair the recall issue. We then agreed upon a price and a time for us to come the next day (Tuesday) to look at the vehicle and if it was what we liked, bring it home. We then drove the distance to be told upon arrival by Michael that we can’t have the car that day, he stated that the “safety inspection” had not been performed. This inspection had not even been discussed with us in the MANY phone conversations we had previously had with him. We were also told the vehicle had new tires only to find they were not. I spoke to the manager and he said that he would have them replaced, but that he would have to add it to the cost of the car. We spoke to Michael the day before to verify a $500 online coupon that I was told we would be able to use on the purchase; this was also false. They said that it was for trade-in’s only, another false bit of info from our salesman.
We agreed to still purchase the vehicle (since it was exactly what we were looking for) under the premise that they would meet us half-way to pick up the car. We told the salesman the previous day, that we would be on a time crunch, but we were still tied up at this dealership for 5 hours. All transactions and financing were done that day. Michael was going to meet us in Rome, Ga on Friday, during this time, they would complete the safety inspection, fix the open recall, repair some minor dings and dents, and change the oil. He texts us on Friday saying he would have to postpone until Saturday to meet. On Saturday, it was postponed yet again until Sunday evening.
When we finally received the car, it had a quarter tank of gas, the oil had not been changed, and things they were going to repair was not completed. He couldn’t explain any of the features of the vehicle and had no general knowledge of the vehicle. Michael was disorganized, unprofessional, and dishonest. While at the dealership, I went to the manager and complained about the issues we were having and received no help from him either. If this had not been the only location that had this vehicle, we would have run from this situation. If you have any other options, DO NOT USE THIS DEALERSHIP.