Cleveland Ford

worst dealer Very Very Bad Experience. 1. Called the dealership and did setup appointment to test drive car. They told me to come to test drive. I drove all wa Very Very Bad Experience. 1. Called the dealership and did setup appointment to test drive car. They told me to come to test drive. I drove all way from my place to Dealership. Once i reached there, they said car is not here. We dont know when we ll get it. $$ What the xxxx does that mean?? If you dont have the car why did you guys ask me to come to dealership to test drive $$ ?? 2. Negotiations are happening for the car to a Price X. Sales manager called and said we dont want to loose the sale for couple of hundred bucks. So I gave some y amount and he said Z amount. The next day i agreed for Z amount and called dealership and said i ll come today and will do the deposit to confirm and will buy the car in 2 days. They agreed and said give credit card and we gave the details. After sometime they called back and said we are not going to sell car, we want to sell wholesale. $$ If you dont want to sell the car why the xxxx did you guys want me to come there and why is it on website for sale and why you agreed for a price ?? Are you kidding me??? Till yesterday they keep calling me every one hr. Now i tried to call them they say let me talk to manager or they dont pick the calls. Worst Experience. Bad Managers. Fake Promises. If you cant sell it for a price , Dont negotiate that price. Say i cant give that price. Dont give fake promises like yes we can do this price and then you come back and say no i dont want to give it now. Bruilio is a good guy. He told all details. But the Managers are the ones who made my experience miserable. My other friends planned to buy cars in next few months. Never going to Cleveland Ford. Finally they apologized but that doesnt get back my time. More

New Ford truck with GOOD people and quality service This was a pleasant car buying adventure. The staff is kind, no one trying to push you to purchase a auto that you are not wanting. The will keep you This was a pleasant car buying adventure. The staff is kind, no one trying to push you to purchase a auto that you are not wanting. The will keep you in the budget and not try to push higher price items on you. Happy that I went to Cleveland ford and HIGHLY advice people to purchase there next automobile there. No dealer in the Chattanooga could beat the deal or the price for the truck and package. THANKS Cleveland Ford More

John Yow - The reason for my 5 Star Review! There is not enough good words I can say about John. From our first conversation, John made me feel like more of a friend than a buyer. I brought seve There is not enough good words I can say about John. From our first conversation, John made me feel like more of a friend than a buyer. I brought several issues to John’s attention and he listened and resolved each one. The dealership has some issues in my opinion. However, I would advise anyone reading this review to ask for John by name if they are interested in a car. He was always there for me from the initial test drive to assisting me in finally receiving my tags (long story). Even after hours he would answer any question I had. He will treat you like a true friend and make the car buying process easy and stress free. If you need a car, call John! You will be happy you did! More

Bought a used vehicle Bought a 2015 Ford Fusion talked to J.D. Found us what we wanted within our budget no hassles no fuss. Took the car home same day Bought a 2015 Ford Fusion talked to J.D. Found us what we wanted within our budget no hassles no fuss. Took the car home same day More

Great experience Great experience! Things went smooth. Process was a little long but they got my payment lower than I expected so I was happy. Thank you Cleveland Ford Great experience! Things went smooth. Process was a little long but they got my payment lower than I expected so I was happy. Thank you Cleveland Ford! More

Time management The only negative thing I will say is that it really shouldn't take multiple hours to purchase a vehicle. I'm not going to blame the sales people pers The only negative thing I will say is that it really shouldn't take multiple hours to purchase a vehicle. I'm not going to blame the sales people personally, just the system. We just felt like we sat idlely more than we should have. J. D. was very good to us. He even offered to get us good. I will recommend him to everyone I know! More

My best experience ever at buying a car! We drove three hours to Cleveland to work with JD on getting the exact car we wanted and he was extremely helpful and patient with our many questions We drove three hours to Cleveland to work with JD on getting the exact car we wanted and he was extremely helpful and patient with our many questions. Everyone we met at the dealership was welcoming and eager to help as well. I would heartily recommend you look to Cleveland Ford for your next new car. More

Great deal on a rare truck I had no intentions of buying the truck I bought . I was only going to look at a truck I was interested in and the truck was to nice to good of a deal I had no intentions of buying the truck I bought . I was only going to look at a truck I was interested in and the truck was to nice to good of a deal to let slip away. The finance department "Jay" was top notch and for me made the sale . I was still on the fence about buying the truck and Jay made it very easy for me to seal the deal. More

Used car purchase Great staff!! Brad and Ade both were great to work with. I would definitely recommend this dealership. Thank you Cleveland Ford. May God Bless you. Great staff!! Brad and Ade both were great to work with. I would definitely recommend this dealership. Thank you Cleveland Ford. May God Bless you. More

Return byer great place to deal with. Very professional staff to work with and they have a great service department that's why I came back of any dealership I have ever work with Very professional staff to work with and they have a great service department that's why I came back of any dealership I have ever work with More