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Cliff Wall Subaru Mazda Mitsubishi
Green Bay, WI
1,014 Reviews
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1,014 Reviews of Cliff Wall Subaru Mazda Mitsubishi
May 13, 2019
1 Employee Review Please hire more sales people whom are like Mike Nett. Mike’s personality and sales skills did Not align with any of the negative stereotypes of a ca Please hire more sales people whom are like Mike Nett. Mike’s personality and sales skills did Not align with any of the negative stereotypes of a car salesman!! A great experience, thanks to Mike. More
by gailruechel
Verified CustomerEmployees Worked With
Mike Nett
May 11, 2019
Recall I needed a recall updated, arrived a little early. Service was very timely and my car was washed after. Everybody was very friendly and offered help. I needed a recall updated, arrived a little early. Service was very timely and my car was washed after. Everybody was very friendly and offered help. More
by DBSUBARULAB
Employees Worked With
Eric Metzler
May 10, 2019
Amateur mistake leads to Professional Help My husband accidentally drained the transmission fluid from my Forester when he meant to drain the oil. I called Cliff Wall and was told that it happe My husband accidentally drained the transmission fluid from my Forester when he meant to drain the oil. I called Cliff Wall and was told that it happened quite often. I wasn't in a hurry but they were able to get to my vehicle the next day. In addition, I had an appt in June to get my brake lamp switch fixed, due to a recall earlier this year. They went ahead and took care of that while they had my vehicle. It was a very nice surprise - excellent service! More
by BABYJMOUA
Employees Worked With
Mike Destiche, Eric Metzler
May 10, 2019
Technician Damaged Interior Electronic Components I dropped my car off at Cliff Wall Subaru in Green Bay, WI for recall work (Passenger Airbag Recall.) Upon picking up my car I noticed that my GPS (af I dropped my car off at Cliff Wall Subaru in Green Bay, WI for recall work (Passenger Airbag Recall.) Upon picking up my car I noticed that my GPS (aftermarket Garmin) and DashCAM (also aftermarket) did not turn on. I had these items hardwired to ignition switched 12v. After getting home I started troubleshooting the problem and found that my 12V outlet in the console was unplgged (No idea why, shouldn't have been needed for the passenger airbag work. I also found the parking brake sensor wire was ripped from the plug. Finally, I found that one of the two dc-dc voltage converters had the wires ripped out of it from under the drivers side by the fuse box. My only guess is that the technician was trying to disable my dashcam and by pulling on the wires, broke them. I can't explain why my parking brake wire was broken from the switch or why the 12v outlet in the console was unplugged. Another note on this dealer: My wife and I quit going there years ago, but we were short on time this time. Wish I had gone to a different dealer. The reason we quit going there about 5-6 years is one of the Service Writers (John) said something misogynistic and condescending to my wife when she was trying to explain warranty work (which took them 3 times to get right.) My wife is a mechanical engineer and knows enough to talk about car repairs. John shut her down by saying something like "don't worry missy the guys will take care of it." My wife left and made me go back to drop the car off she was so upset. This was the 3rd time our car was in for the same warranty work (oil pump leak) and after reviewing the shop manual ON MY OWN I found that after cleaning the old seal away, cleaning with solvent, the Subaru Manual states to let the bare surface of the pump location air dry overnight and then to reseal; well, the first two times we took it in the work was done the same day; so low and behold the 3rd time they kept the car overnight, but that was after I told them the correct way to do it. I do not recommend or trust Cliff Wall Subaru. UPDATE: Cliff Wall states in their reply to this review that they offered to repair the damaged electrical items; NO, THEY DID NOT. I notified John the Service Writer before leaving the shop that there was damage done and I never heard back from them; they never tried to contact me nor did they offer to fix the repairs. More
by MCASE0
Employees Worked With
John DeBauche
May 09, 2019
On Time/Professional Service The service on my vehicle was done on time. Everyone I dealt with had a polite as professional manner. Thank you so very, very much! The service on my vehicle was done on time. Everyone I dealt with had a polite as professional manner. Thank you so very, very much! More
by BROOKS DARRAH
Employees Worked With
John DeBauche, Eric Metzler
May 06, 2019
Highly Recommended Everyone at Cliff Wall was friendly and professional and the process of purchasing my vehicle went so smooth. All the paperwork was explained and any Everyone at Cliff Wall was friendly and professional and the process of purchasing my vehicle went so smooth. All the paperwork was explained and any questions were answered to my satisfaction. The sales person took the time to explain what each button, light, bell meant. The last time I bought a car was 15 years ago and a lot has changed. More
by vwind246
Employees Worked With
Duane Wiegand, Mike Nett
May 06, 2019
Friendly staff Helpful and knowledgeable staff. Very patient and answered our questions. Only downside of experience what that I made an online inquiry, said I wo Helpful and knowledgeable staff. Very patient and answered our questions. Only downside of experience what that I made an online inquiry, said I would be contacted but never was. Because of this, I went to dealership. I was expecting a email or call but it never came. Follow through is important but luckily the rest of the staff we encountered did follow through. More
by carolsheier
Employees Worked With
Nicholas Schmit, Robin Rose, Megan Desotel
May 04, 2019
Amazing service From start to finish the staff was absolutely amazing. Special shout out to Mike Nett. Due to my working some pretty insane overtime that particular w From start to finish the staff was absolutely amazing. Special shout out to Mike Nett. Due to my working some pretty insane overtime that particular week. He stayed past closing to help get things completed. Considering I needed the car quickly because my old one had broken down, I really appreciated them going above and beyond to help me out. Keep up the good work. More
by Caleb
Employees Worked With
Nicholas Schmit, Mike Nett
May 02, 2019
Quick, dependable service Took my 2017 Outback in because of Subaru's recall for updating the Miles to Empty software. As expected, Cliff Wall's staff was helpful and friendly Took my 2017 Outback in because of Subaru's recall for updating the Miles to Empty software. As expected, Cliff Wall's staff was helpful and friendly while performing the work quickly. I'm always satisfied with the service I get from them. More
by tegaffney
Employees Worked With
Robert Peterson
May 02, 2019
New Outlander purchase Staff was friendly, knowledgeable and helpful. We were very satisfied with trade-in amount, purchase price rebates and other discounts. We also took Staff was friendly, knowledgeable and helpful. We were very satisfied with trade-in amount, purchase price rebates and other discounts. We also took advantage of an affordable extended service contract. More
by plummerdale
Employees Worked With
Nicholas Schmit, Duane Wiegand, Mark Bolzenthal
