I was the owner of a 2003 Malibu, purchased in Florida, for the last 10 years. When I started looking for a new car, I did not even consider another Chevrolet initially. This was because of the truly lousy experiences I had with service at Richard Kay. As a new resident to Anderson in 2006, I was perfectly satisfied with service from Upstate Automotive. However, when it became Richard Kay, that changed drastically. My last experience there, they broke a piece in my car and never even pointed it out or replaced it. I noticed it when I came to pick the car up from an expensive service repair and let them know. They tried to say it was not their fault and after much dissatisfaction from me, they said they would fix it at no cost. Nice of them, considering they broke it! No apology, etc. After fixing it, they steering wheel was covered with dirty, greasy film from serviceman's hands. I swore I would never buy a car from that dealership despite being so totally happy with my older Malibu. It had been a delightful car for me and still looked great when I traded it in at Clinkscales!
I saw a Memorial Day newspaper ad for Clinkscales after researching Malibu ratings versus Camry and Accord. I am so happy my husband and I decided to drive out there! It was a delight from the start! Everyone from the receptionist to the salespeople, finance, mgr. were so helpful and hospitable. They offered cold bottled water, Coke and popcorn freshly popped. Just seemed so genuinely interested in being of service to us! Very rare experience in this day and age!
Peter wrote us several handwritten, thank you notes which is another rarity in today's world! I was schooled in the art of Customer Service as an employee of finer department stores including Saks Fifth Avenue. So, my expectations are high! I do not mind human mistakes but indifference and poor service send me running away! They located exactly the car I wanted, went to get it from another dealership and made the whole experience a pleasure! I have received a follow-up call and offer for any help from Peter. His knowledge of his cars is incredible and he has made it clear that I can drive out anytime for his assistance getting to know some of the new technology! The car is gorgeous, classy and rides beautifully so far.
If I were Chevrolet, I would give this dealership top priority and downgrade the supersized Richard Kay! I bet they would retain the wonderful feel of a privately owned family business, even with an increase in size! I now consider myself fortunate to be a customer and will continue to want cars from them in the future!