Wow. In all my 63 years, I have never had an experience such as this
with any car dealership (and believe me, I have dealt with many). After
my wife and I had bargained hard to get an acceptable deal, about an
hour later we entered the finance office and began going over the
paperwork. Then, a gentleman(?) approached the office and
began berating (yelling at) my wife and myself for some perceived
unacceptable behavior on our part and accused us of being rude and
disrespectful to his finance person and sales staff. Needless to say, I
was stunned and amazed.
My first reaction was to tell this "person" to buzz off and let us
complete the transaction. Then came the real shocker; he stated: "I
am the owner and I can decide not to sell you the car!" He was obviously not pleased as to how we had somehow "disrespected" his employees. He went on to continue to yell at us for at least two minutes (it seemed a lot longer!) I might add that at no time were we overtly loud, rude, or disruptive in any way, unless of course, this "owner" is not accustomed to prospective buyers who have little patience for the standard ration of dealer BS, and prefer to cut to the chase, and actually "deal" to arrive at an acceptable price and complete the sale.
Now I realize buying a car from a dealer is not a pleasurable experience for many people, and after waiting for about an hour before we were called into the finance office, we were getting tired and impatient as we were concerned about other appointments that we did not want to miss.
Sure, we were grumbling and a little upset, but that in no way justified the despicable behavior of this so-called "owner." If this individual cannot empathize with his customers and instead prefers to throw a tantrum, then he needs to stay off the sales floor and leave the task to someone more suited for the job (i.e., everyone else we dealt with).
Oh, and by the way, the finance person (Jennifer) and salesman (Tim)were very professional, friendly and their service was exemplary. It is a pity that they have to work for an "owner" who is as caustic and foul as this individual, who apparently knows (or cares) nothing about customer service.
As for me, I view this as a somewhat gratifying experience. Over the years, many of my friends have had less than pleasurable encounters with car sales people, some who would reach the point of actually yelling at the customer. I think I may have my friends beat: I had the so-called "owner" blowing his gasket, and we got the car.
So unless you are prepared to be verbally abused for driving a hard bargain (i.e. actually dealing), and being a little impatient when waiting an hour to begin to complete your deal, avoid this dealership.
I plan to stay away... Far away. I'm sure the so-called "owner" won't mind a bit...