Coachella Valley Volkswagen

Had a check engine light come enroute from Arizona to Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and sto Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and stop at the nearest VW, which was Coachella Valley. Service advisor Jennifer took care of us. She was great and got my car in to be looked at around 130pm. The part that was the problem was in stock and Jennifer got two technicians on it to get my car fixed very quickly actually. I think it was a little over 2 hours which isn't bad for a last minute thing. I appreciate them getting it looked at and fixed in such a short time so my family and I could continue our trip. Thank you so much. More

I experienced the BEST customer service in the Service Department at Coachella Valley VW! I’ve brought my car in a few times and have always left feeling cared for but Nicole went above and beyond - helpi Department at Coachella Valley VW! I’ve brought my car in a few times and have always left feeling cared for but Nicole went above and beyond - helping me replace my windshield, connecting with my insurance broker and leaving me with a lasting impression. Nicole’s skill set with people could be useful in any industry and VW is lucky to have her. When you enter into a dealership, you never know what kind of service you’ll receive and I think Nicole is a great representative of ‘service’ - with a smile! I will feel so much more comfortable bringing my car in knowing that I’m in good hands. And I appreciated the ride from Sven - we had a nice conversation too about his love of cars. Thanks VW! Make sure to value those good hires! More

We went early in the morning and we were promptly attended to by a friendly and professional service agent. The service did not take too long and we were able to get on with our day without any probl attended to by a friendly and professional service agent. The service did not take too long and we were able to get on with our day without any problems. We would recommend Coachella Valley Volkswagon Service Center to whoever asks. More

Great dealership to work with, very friendly and no nonsense. Would definitely recommend and buy here again. Daniel was great, and Phil and Todd(the dealership owners) honored an incorrect price that w nonsense. Would definitely recommend and buy here again. Daniel was great, and Phil and Todd(the dealership owners) honored an incorrect price that was mistakenly advertised on a 3rd party website. More

All I can say it is Amazing, great customer service! Will keep bringing my vehicle here as they know how to take care of customers. Will keep bringing my vehicle here as they know how to take care of customers. More

We had emergency service work required. We were beyond impressed with the professionalism, friendliness, speed of repairs and the price was less than was quoted. Would recommend 10/10 We were beyond impressed with the professionalism, friendliness, speed of repairs and the price was less than was quoted. Would recommend 10/10 More

Always very helpful. Dealership clean and Jennifer listened to my concerns and addressed very professionally Dealership clean and Jennifer listened to my concerns and addressed very professionally More

Because it was going to take longer than what they originally thought they kindly let me have a loan car and kept me informed about the progress. originally thought they kindly let me have a loan car and kept me informed about the progress. More

New Management needs to be more accessible and service department needs to be more concerned about the requests of the customer. Would not recommend service center right now...maybe after some "bugs" are department needs to be more concerned about the requests of the customer. Would not recommend service center right now...maybe after some "bugs" are worked out. More