Coast Mazda at Port Richey

My sales person was great and helped me out. Lawson Rowe dealt with Me over a 2 week period to get my new used vehicle. He showed patience even when I was deciding and finally the vehicle I want Lawson Rowe dealt with Me over a 2 week period to get my new used vehicle. He showed patience even when I was deciding and finally the vehicle I wanted. More

It's Not How You Start The Deal, It's How You Finish! I recently purchased a lightly used 2024 Mazda CX-90 from this dealership in March 2026. I would have given this dealership 4 out of 5 stars, if n I recently purchased a lightly used 2024 Mazda CX-90 from this dealership in March 2026. I would have given this dealership 4 out of 5 stars, if not for the missteps that are still unresolved. The showroom experience was average, but the sales experience started well (with exception of the salesman (let's call him J.P.) hovering nearby as I took about 30 minutes to look over the vehicle). He seemed eager, so I cut him some slack. He was not as knowledgeable about some of the nuiances of Mazda as I would have hoped, which is where this review begins to drop - not because of lack of knowledge; rather, how resolving it was handled by the dealership staff. Anyone who has spent five minutes in summer Florida heat can understand the benefits of a cooled car before getting inside. Additionally, my wife has heat intolerance as a symptom of a larger medical condition and Mazda's do not have remote start on the key fob like most automakers. Instead, they have an app that you must have a subscription to in order to remote start the car. I knew this ahead of time, so the remote start on the app versus on the key fob was something I was willing to accept. What WAS and STILL IS the issue is I negotiated one year of the subscription into the deal based on TWO salesmen that J.P. approached when I asked him the duration of the subscription that is included in the sale. They told him it was a year, so he told me the same - as a result, a year is what I asked be written (and was written) into the paperwork before closing the deal. About a week later, Mazda pinged me through the app to let me know the subscription expired in three months (June 2026 rather than March 2027). I'll pay the app, due to the aforementioned reasons; but since I have to do that, I'm going to bring the full story to light for people to see for their consideration. From that point until now (seven weeks), I've been reaching out to the sales staff to have them honor this part of the agreement by extending the app membership directly with Mazda or send me a check for the remaining nine months of the app subscription (least preferred option that I proposed, but an acceptable solution if logistics proved to be an issue for them for the direct extension with Mazda). Since he was my salesman, I started with J.P. with calls and emails to give him a chance to make things right. He took the first call and never returned my further attempts to contact him. After about a week, I then moved on to the first person that contacted me over the phone before I initially visited the dealership to check out the SUV. Let's call him C.C. C.C. took my calls and responded to my emails nicely enough, but that was all. He would always seem to forget to follow up on the issue, and after I reached back out to him, he would say, "let me put a Post-It on my monitor and I'll get back to you", only to disappear until I chased him down again. Finally I got, "I asked the Sales Department to address this, but I guess they didn't. This is my day off, but I'll be back in the office tomorrow to get into it personally." That was about two weeks ago, and I resigned to give them time to respond before posting this review. I've been more than patient and fair, there has been no word, so here we are... It's only a few bucks a month, so the money is not the issue. I've spent more than that in my time to chase this issue. What is the issue is not acting in good faith to honor all aspects of a deal - even when it is in writing. It's obvious these people at Coast Mazda in Port Richey are car salesmen in the purest form - they diligently call you and are responsive to get the deal, and ghost you once they have your money. Be very wary and do not expect them to honor negotiated add-ons even when it is in writing. More

I don’t usually go out of my way to leave negative reviews, but this experience absolutely warrants one. I brought my car to Coast Mazda Port Richey Service Center after being rear-ended, which dam reviews, but this experience absolutely warrants one. I brought my car to Coast Mazda Port Richey Service Center after being rear-ended, which damaged the rear bumper cover. This was a very straightforward replacement and paint job, so I expected a basic level of quality. I was quoted $850 to replace and paint it—fair enough, or so I thought. What I got in return was shockingly poor work. The paint doesn’t even remotely match the rest of the car. It’s noticeably off to the point that it stands out immediately, which completely defeats the purpose of having it repaired. Photos honestly don’t even do the difference justice—it’s far more obvious in person. Even worse, there’s paint in areas where it clearly shouldn’t be, showing a lack of basic care and attention during the job. The bumper fitment is also subpar, making the whole repair look rushed and unprofessional. To make matters worse, when I pointed out the paint mismatch at pickup, I was told “it is what it is” and that it was due to paint fade. That response alone was unacceptable—proper color matching is a basic expectation for even a simple repair like this, and dismissing it like that shows a complete lack of accountability and professionalism. At this point, I’d honestly compare the quality of this work to a budget-level paint job, which is not what you expect when paying a dealership for repairs. Now I’m stuck having to spend even more money to have the paint properly color matched and corrected elsewhere, which is just absurd after already paying for this repair. What’s especially frustrating is that this isn’t my first bad experience with this dealership. I previously had issues with their finance department and decided to give them another chance—big mistake. At this point, I have zero confidence in this dealership. Between careless workmanship, poor fit and finish, and dismissive customer service, I strongly recommend avoiding them altogether. Save yourself the time, money, and frustration, and go somewhere that actually takes pride in their work. More

Coast Mazda is a great place to buy a car. Antonio, Hunter and the whole team are awesome! I love my Mazda CX5! Antonio, Hunter and the whole team are awesome! I love my Mazda CX5! More

Travis Powers at Coast Mazda of Port Richey is amazing. He goes above and beyond. He is patient, willing to help you out and do the best he can for you. I would recommend buying a Mazda from Travis Powe He goes above and beyond. He is patient, willing to help you out and do the best he can for you. I would recommend buying a Mazda from Travis Powers. He is getting promoted soon within Coast Mazda in the near future. Thanks again and go see Travis. More

Antonio was our agent. He was very helpful in the purchase of the truck I bought. And a pleasant person in general. Thank you Antonio. He was very helpful in the purchase of the truck I bought. And a pleasant person in general. Thank you Antonio. More

My Mazda 2012 was totaled. Hit by an SUV going 25mpg. I was airborne down a driveway ditch.I was in a one way lane and the SUV was in the wrong lane w coming traffic. Panic Hit by an SUV going 25mpg. I was airborne down a driveway ditch.I was in a one way lane and the SUV was in the wrong lane w coming traffic. Panic and hit me. Needed a car...ASAP.. Contacted several Mazda dealers in area. Made best call to Coast Mazda. . My hero, Brandon Mosely answered. I took a ride to Coast Mazda after the labor day sale.and met Brandon. We chatted and Brandon showed me the "perfect Mazda" for me. Mazda 2025 3 S Select .My 2012 Mazda 6speed manal transmission /55,000 miles gone. I agreed to buy but didn't have the proper ID for deposit. 2 days later I had a check for total cost of the car we negotiated...very good, price......but it sold..over labor day!!! Well Coast Mazda located the exact car from another dealer. Brandon himself drove to pick up my car and a trade with the other Mazda dealer..The entire sales and finance team handled the sale seamlessly even though the details around the third party certified check needed extra bank verifications.. I drove away that day in my new car!!! I have to mention that the difference between a 2012 Mazda with a 6 speed manual transmission and my new 2025 Mazda3 S Select is vast!!!! Brandon is the nicest and most patient sales guy for someone like me...in shock in losing my beloved 2012 Mazda...and dealing with insurance, FHP, towing crashed Mazda...rental etc. Coast Mazda team is the best dealer I have done business with in 30 years buying new cars . Brandon Moseley and team the BEST. More

Top notch service! I would highly recommend them to all my friends and family. My service was completed quickly and I was treated well and given a great price I would highly recommend them to all my friends and family. My service was completed quickly and I was treated well and given a great price More

No drama or hassle. Pointed me in the right direction for my purchase. Quick and informative! You’ll have no regrets! Pointed me in the right direction for my purchase. Quick and informative! You’ll have no regrets! More

Called and talked to Brad the internet manager, he informed me he wanted 10K over MSRP on a 35th edition Miata. I told him I am willing to pay msrp but now I am thinking for going for a Club model tha informed me he wanted 10K over MSRP on a 35th edition Miata. I told him I am willing to pay msrp but now I am thinking for going for a Club model that have the Brembo and Recaro for the same price. More