Read all of this.
I have had many visits to Coast Nissan over the years for various reasons but nothing tops this latest visit. On February 14th I finally took my Altima in for a recall. The visit was scheduled and drop it off and wait in the lobby. About 4 hours later the service desk got me and told me that during the update on the ECM the ECM broke. (I waited 4 hours for that). He also stated that they do not have a replacement and would have to order one and should arrive in 3 days (Monday). They gave me a horrendous loaner car that seemed to be made with 1990s parts,(seriously why does a 2019 vehicle have no electric windows and no electric locks). Monday came and no news, Tuesday came no news so I decided to call and see what's up. Greg answered the phone and said "sorry but the part hasn't arrived yet, should be here Friday". "Oh and you have to start paying for the loaner as your warranty only covers 5 days". I argued that I cannot be responsible for issues arising from a recall and that I won't be paying for the loaner as it was not my fault during the recall the ECM broke because of your service techs. He then told me that the ECM didn't break that the update did was rejected. I guess he forgot that he told me that it "fried" and the car can't even start. I attempted to call the GM and his mail box was full (I guess he gets many calls), since I didn't reach him I left a message with the nice woman who answered the phone. He never called me back. A day later Greg called and let me know I can keep the loaner no charge until the work is done. Thank you. Friday comes and goes its now Tuesday again with no news. I call and speak to Greg who tells me again the part has not arrived, we don't know when it'll arrive. I ask, don't you get tracking info? He said Nissan doesn't do tracking (Seriously?!). So I wait.... its Thursday the 27th (nearly 2 weeks later) I pick up the car. Looks fine, I paid for the oil change and leave. The car is different, the AC took 10 minutes to
turn on and slowly get cool. I try to turn on the cruise control and it doesn't work and then a collision warning light turns on. I give Greg a call who tells me "That sounds like a front collision sensor needs calibration, that happens sometimes when the ECM gets updated and it's not compatible with the new update". "Oh, we can't do that here you'll have to go to Santa Maria (nearly 100 miles from my home). I ask, since the recall caused this issue and would not have otherwise happened on its own I won't be financially responsible for this correct? Greg "that's not correct, if it's issue I think it is you'll need to pay for it". At this point I'm upset as this entire experience has been horrible. I begin to argue the point again that if the recall caused the issue, the recall should encompass this calibration as well as it would have never happened if I didn't take it in for an update which turned into a new ecm which now rejects the front collision sensor. He again says no, I'll have to pay for it. He also stated it was test driven and I don't believe they did. If they did they would have tried the cruise and in turn found it not working and would have informed me or fixed it. To summarize, this Nissan dealership is not to be trusted, they do not take responsibility for their mistakes and will try to get every dollar possible out of you. As of now this issue is unresolved and I sincerely hope the GM Mr Mike Cuneo takes up this issue and makes it right. I paid 40K for this car here at this dealer and to be treated this way is absolutely horrific. Stay away from Coast Nissan.
*Update now the car has over heated and engine stalled, on the hook for the tow and who knows what else they will claim they aren't responsible for . Never happened until after it was serviced.