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Coastal Chevrolet Santa Barbara - Service Center

Santa Barbara, CA

4.3
185 Reviews

185 Reviews of Coastal Chevrolet Santa Barbara - Service Center

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August 02, 2024

All around Excellent professional . !would highly recommend this dealership Tony friends who are considering a replacement vehicle. More

by JCHRISMEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Uhrig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2024

The service experience was as you hope, prompt and complete. Daniel kept me fully informed. More

by PATWADESB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Pat, it is great to hear everything was done quickly and to your satisfaction! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2024

Daniel is absolutely terrific. He always explains what service is being performed and is very conscious of my time constraints. More

by ADAMHSCHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Adam, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Service advisor wasn’t rude but I would have to call to check in on my vehicle. I wouldnt get updates. Also Claimed chipped paint wasn’t their fault. service took forever and they didn’t offer a loaner car More

by DAISYT.326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Huerta
July 27, 2024

The quote on the phone was significantly different than in-person. There was no effort to make an adjustment or to corroborate the story with the other team member to ensure customer satisfaction. More

by RCIFUENTES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Monreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marilyn Estrada
July 25, 2024

Scheduled oil change at 9am, told I'd be out at 12 noon, latest.... then followed up at 1pm, told it would be ready at 2:30.....then followed up with no update or communication from staff that further delay More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charley Diaz Jaime
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Great customer service. . Was able to get in and out in a timely manner. Thanks More

by ARICJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2024

I like. Everything except you got rid of the cappuccino.Bring back the cappuccino please More

by DEBWALLER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Huerta
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello, thank you for sharing your positive experience! I will share your feedback with our Management team. We sincerely value your business and look forward to your next visit! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 19, 2024

Good work but a bit expensive. $900 for one emissions sensor replacement feels excessive to me. More

by CHRIS.MOBLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Chris, thank you for your sincere feedback. We are happy to heat that you were satisfied with the work performed. We sincerely value your business and look forward to being of assistance in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 24, 2024

I've always been pleased with the service from Coastal Chevrolet. Jason and Jorge are straight shooters, and I always feel well informed about my options. More

by KFLEWIS1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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