Coastal Hyundai - Service Center

Hyundai knowledge unacceptable, customer service sub par My husband called to get a quote for installing fog lights into our 2011 Santa Fe, along with obtaining a quote for brake replacement. He was told by My husband called to get a quote for installing fog lights into our 2011 Santa Fe, along with obtaining a quote for brake replacement. He was told by customer service agent, Edwin, that their "certified" mechanic had NEVER installed fog lights before but that he would "figure it out". He was then given a quote for the brake job that conveniently did not include the shop fees. Although we were not very confident leaving our vehicle with a mechanic that was not as knowledgeable as we'd expect from a dealer certified mechanic, we brought our SUV in for the brake job only. We were instantly given a MUCH higher quote, and told the job would take 2 hours. We opted to wait for it to be completed. The brake replacement took 3.5 hours!!! No one at the dealership had the courtesy to check in on us or even tell us the job would take longer, knowing we were sitting in their showroom waiting. When we asked what took so long, we were given zero explanation. Terrible customer service! buyers beware! - their showroom also serves as their service center waiting rooms, which gives the appearance that there are tons of shoppers there, and the people waiting can overhear your personal transaction when purchasing one of their vehicles. In the 3.5 hours I was waiting, I was able to hear a buyers complete social, address, name, etc. More

Price Gouging on Parts and labor I was told it would cost $88 to replace a headlight bulb. Went to Auto-Zone and bought one for $15 and put it in myself in 5 minutes. Also they ta I was told it would cost $88 to replace a headlight bulb. Went to Auto-Zone and bought one for $15 and put it in myself in 5 minutes. Also they tack on a "Shop Fee" to their already overpriced service. More

Did full/complete service inspection and was told everything was good. 2,000 miles later, care "shut down" on busy, rush hour traffic, with no prior service need warning, so did see any need to ha everything was good. 2,000 miles later, care "shut down" on busy, rush hour traffic, with no prior service need warning, so did see any need to have "serviced" In right lane, helpless in car, am disabled, could not move legs to passenger side door, which had obstacles to opening, outside Could not get out driver's side, since all honking, angry traffic was passing me in left. Two lanes during rush hour, now had to converge into one, Since being unable to evacuate car, put "emergency flasher" on. Car taken next day to Coastal Hyundai, after being told not to drive it, but tow would be costly (30 miles) Jeff, service rep told me the cause was my only driving the car, short distances. Talked with GM, Sean Singer next day. He said what I was told was "ridiculous" and then was never able reach him again, despite repeated call-backs. Car was repaired and charge to me was over $500. When if could happen again, Coastal said they didn't know. Asked to how prevent it, Coastal said have them service it and were back to "zero" Going to Independent Garage, recommended by friends. Good reputation, talked with owner to get preventive plan, will use this and plan and their service, Since Coastal told me then didn't have a preventive plan, Guess they were waiting for next "complete "shutdown" and another $500 repair. This dealer rates high in promotion and "hard sell" techniques. After making money on the sale, they want to make more money with in servicing and repairs. Wish someone had informed me of this before buying. Hope this info helps others, as their reviews have helped me. Don't like to write negative review and seldom do, takes time and energy, better spent on other things. Only do this because it was so serious being "shutdown" and hoping vehicles/trucks would rear end me and at 83 spend only hospital time, if lucky. More