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Coastal Volkswagen
Hanover, MA
1,537 Reviews
Coastal Volkswagen is the #1 VW Dealer on the South Shore and the premiere destination to purchase and service your Volkswagen. Conveniently located in Hanover between the Braintree split and the Sagamore Bridge, we offer competitive pricing and personalized service to the entire South Shore community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,537 reviews
June 14, 2025
Would not recommend for a few reasons. The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not g The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not give me a loan. I explained I always get gap through my insurance company, he said no they said you have to purchase a plan through us. This added $995 to my purchase price. Once I got the paperwork from WF I called and they said they absolutely were not requiring me to get it. Now I have to apply to have it taken off and it comes off the principal of the loan, they payments don't go down. I am furious and the dealership is making me jump through hoops to get it taken off. I have to SNAIL MAIL a form to them. INSANE. They snail mailed to me and now I have to sign it and snail mail it back - WHAT!?!!?!?! Ridiculous! While I thought my sales person, Johnny Walker,was a nice kid, I realized after I was made a fool of. That is on me for not doing my due diligence with regard to my trade. He showed me a quote from CarMax that was $1500 less than what CarMax they quoted me - come to realize he inflated the miles by 3000 which is why. I had 65,000 and he put in 68,000 and said it was a "default". I purchased a CPO Tiguan, and negotiated to not have the small marks on the rims touched up but in hindsight I realize how badly I was screwed between this and forcing me to purchase Gap Insurance and I never should have agreed to them not fixing up the rims. HIGHLY DISAPPOINTED and would say to avoid this dealership if you are single woman, I completely feel taken advantage of and would not recommend them at all. I also had to go back to get the second key programmed, which isn't a huge deal but an annoyance on top of these other major issues. I would give Greg zero stars if that was an option because when I reached out he had the gall to tell me I misunderstood so he is gaslighting me on top of it all. He told me no less than 3 times I could just refinance in a few months and take the GAP off - so no it was not a misunderstanding. Infuriating. More
by tdehbi
June 13, 2025
I authorized Coastal to run my credit and they ran it 4 times and sunk my credit 60 points. Completely unneeded. Disappointed. times and sunk my credit 60 points. Completely unneeded. Disappointed. More
by matijipi.steam
Verified CustomerJune 11, 2025
I loved that there was no pressure to buy a car. I would definitely recommend Johnny Walker as a salesman I would definitely recommend Johnny Walker as a salesman More
by kward4956
Employees Worked With
May 14, 2025
Evan and Greg were great to work with. They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen! They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen! More
by SMC1828
April 30, 2025
Excellent friendly service No pressure jonny Waker was beyond great to work with I don't think i would ever go anywhere else beyond great to work with I don't think i would ever go anywhere else More
by diane.burt
April 25, 2025
An amazing experenice! Evan was the best He helped me find my dream car that I know will be a perfect fit for my family! Evan was the best He helped me find my dream car that I know will be a perfect fit for my family! More
by Juliams123197
April 23, 2025
Wonderful experience. Sales person Jack was very knowledgeable, pleasant and joy to work with. Joe the manger and Ron the finance person made it easy to purchase my new at Sales person Jack was very knowledgeable, pleasant and joy to work with. Joe the manger and Ron the finance person made it easy to purchase my new atlas. Everyone was very nice. More
by sandy.stover
April 20, 2025
I made the mistake of trying to buy a car through Carvana. It was just one delay after another. So I decided I have to go to a dealership! Coastal had been great when I needed repairs to my old Jetta Carvana. It was just one delay after another. So I decided I have to go to a dealership! Coastal had been great when I needed repairs to my old Jetta & they were just as wonderful when purchasing my 2025 Jetta. It was a painless process & my salesperson Jack Narduzzi was great! Really patient explaining all the new tech features that were not on my 2003 Jetta. I would recommend Coastal to anyone looking to buy a car. Thank you. More
by PATRICIACURLEY
April 05, 2025
Awesome experience. Evan was super helpful and made purchasing a new VW easy and stress free Evan was super helpful and made purchasing a new VW easy and stress free More
by HECTICOUGH
Employees Worked With
March 26, 2025
We had an excellent experience in every way and highly recommend this dealership . Evan was great to work with. recommend this dealership . Evan was great to work with. More
by jasonrob0
