Coastal Volkswagen

They were very professional and thorough. It was a pleasant experience with a great team. It was a pleasant experience with a great team. More

Would not recommend for a few reasons. The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not g The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not give me a loan. I explained I always get gap through my insurance company, he said no they said you have to purchase a plan through us. This added $995 to my purchase price. Once I got the paperwork from WF I called and they said they absolutely were not requiring me to get it. Now I have to apply to have it taken off and it comes off the principal of the loan, they payments don't go down. I am furious and the dealership is making me jump through hoops to get it taken off. I have to SNAIL MAIL a form to them. INSANE. They snail mailed to me and now I have to sign it and snail mail it back - WHAT!?!!?!?! Ridiculous! While I thought my sales person, Johnny Walker,was a nice kid, I realized after I was made a fool of. That is on me for not doing my due diligence with regard to my trade. He showed me a quote from CarMax that was $1500 less than what CarMax they quoted me - come to realize he inflated the miles by 3000 which is why. I had 65,000 and he put in 68,000 and said it was a "default". I purchased a CPO Tiguan, and negotiated to not have the small marks on the rims touched up but in hindsight I realize how badly I was screwed between this and forcing me to purchase Gap Insurance and I never should have agreed to them not fixing up the rims. HIGHLY DISAPPOINTED and would say to avoid this dealership if you are single woman, I completely feel taken advantage of and would not recommend them at all. I also had to go back to get the second key programmed, which isn't a huge deal but an annoyance on top of these other major issues. I would give Greg zero stars if that was an option because when I reached out he had the gall to tell me I misunderstood so he is gaslighting me on top of it all. He told me no less than 3 times I could just refinance in a few months and take the GAP off - so no it was not a misunderstanding. Infuriating. 6/27/25 I am editing to add the following: After having some time to simmer, I am adjusting my review of Johnny Walker. I think he is a good salesman and was helpful and the issue I had w the trade and car max was more on me for not doing my due diligence. So I have edited my rating of Jonny to better reflect that. I would consider doing business with Jonny again. However I would never recommend Greg Souza. I would not return to Coastal as long as Greg is there as I am disgusted with what he did and that he has lied about it after the fact telling me I misunderstood. More

I loved that there was no pressure to buy a car. I would definitely recommend Johnny Walker as a salesman I would definitely recommend Johnny Walker as a salesman More

Evan and Greg were great to work with. They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen! They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen! More

Excellent friendly service No pressure jonny Waker was beyond great to work with I don't think i would ever go anywhere else beyond great to work with I don't think i would ever go anywhere else More

An amazing experenice! Evan was the best He helped me find my dream car that I know will be a perfect fit for my family! Evan was the best He helped me find my dream car that I know will be a perfect fit for my family! More

Wonderful experience. Sales person Jack was very knowledgeable, pleasant and joy to work with. Joe the manger and Ron the finance person made it easy to purchase my new at Sales person Jack was very knowledgeable, pleasant and joy to work with. Joe the manger and Ron the finance person made it easy to purchase my new atlas. Everyone was very nice. More