Coastline Chrysler Dodge Jeep Ram

Went to sell my 2024 Denali GMC with 23,000 miles on it was completely lowball by their finance manager. The vehicle sells for 58,000. They offered me 43. These guys are thieves don’t go there. was completely lowball by their finance manager. The vehicle sells for 58,000. They offered me 43. These guys are thieves don’t go there. More

I had a very disappointing experience with this dealership. On June 19th we were brought here because our vehicle lost a tire due to road debris on the freeway, and the manufacturer’s towing servic dealership. On June 19th we were brought here because our vehicle lost a tire due to road debris on the freeway, and the manufacturer’s towing service directed us to this location. I brought my 2024 Dodge Hornet in for a tire replacement and routine service was performed because it was about to be due. They installed the wrong tire size (255 instead of the correct 225). This caused the tire to rub against the suspension after taking delivery of the vehicle and driving it off the lot assuming everything was done correctly, this created a visible groove in the tire and even producing smoke when me and my wife attempted to drive away from the dealer and head home. What’s most concerning is that this should have been caught immediately. It raises serious questions about whether a proper inspection or test drive was done at all. This was not a minor oversight—it created a serious safety issue. After this, I had to take the vehicle to my local dealership to be properly repaired. The tires needed to be rebalanced, the wheel lock key was missing (likely lost during service), which required all of the wheel locks to be cut off and replaced, and we were even missing one or more lug nuts on the vehicle. These are basic items that should never be overlooked. I expect a professional dealership to stand behind their work and ensure vehicles are safe before returning them to customers. Unfortunately, that was not my experience here. Currently there is an open complaint filed with Dodge/Stellantis that has not been resolved with an outstanding balance owed back to us from the repairs that needed to be done to the vehicle totaling about $1100. We have received zero contact from the dealership themselves and it's looking like this is going to require legal action I.E. small claims court to be resolved. I would strongly advise others to double-check any work done by this dealership or avoid them entirely. More

While turning sharply to the right into a tight parking space in my lifted Ram 1500, I heard a clunk. From that point on, my truck made a squealing noise on turns with occasional clunking. Recognizing ther space in my lifted Ram 1500, I heard a clunk. From that point on, my truck made a squealing noise on turns with occasional clunking. Recognizing there must be damage to the front end, I immediately ceased driving it and scheduled a Tuesday morning appointment with Coastline. I had to wait a week before they could take it in because they were booked up. I dropped the truck and fob off Monday evening and awaited their inspection results. I’m a patient guy and waited until just after 5pm Friday to inquire about the vehicle. I was told it would be reviewed on Monday. I was xxxxxx. Had they told me they intended to ignore my Ram 4X4 all week, I would have taken it elsewhere. I made that point very clear upon learning my truck wasn’t being repaired. Days later I receive a quote for over $3K to replace the driveshaft and left axle which blew my mind because this kinda damage doesn’t occur during an idle speed turn. More importantly, the left front axle had been replaced a year earlier when a dopey tow truck driver attempted to winch the truck onto a flatbed while in gear, snapping the axle. In general, axles last more than a year causing me to instruct Coastline to DO NOTHING, I was coming to pick up my truck. They invoiced me $269.67 for diagnostic work, I took possession of my truck, and had it towed to the shop that had previously replaced the left axle. I doubted it actually needed replacement but figured if it did, it would still be under warranty. Frankly, I wanted a second opinion. My gut was telling me Coastline’s recommendations were made of the stuff Matador’s stand in. Their quote is shown in the attached photos along with the invoice from the other shop showing the left axle replacement in 2021. Fast forward to auto shop #2 who charges me $40 to check the front end and it turns out NOTHING COASTLINE RECOMMENDED WAS REQUIRED. The faulty part requiring replacement was not in Coastlines estimate. The left axle and driveshaft were fine…the right front upper control arm was worn out and needed replacement…which shop #2 did. They also charged me for a wheel alignment (a necessary task to protect my high end 35” Toyo tires and stop the squealing noise) and my truck was back to normal early the following day. Total cost, $641.69 which was roughly 1/5th the cost the dealership wanted. But more disturbing is the fact that, had I authorized Coastline’s recommended repairs, my truck would still be unrepaired! I’d be out 3 grand and the truck would be having the same exact problem!!! OMG! Now was this incompetence? An attempted fraud? A bit of both?? I’ll never know and it doesn’t matter. I do know that this experience cost Coastline my trust and all future business. In the photos you will see the control arm (held by mechanic #2) that was replaced, their estimate and final invoice. Notice that the final invoice matches the estimate exactly. When this Dodge dealership was operating under the name Courtesy, I wrote them a 5 star review but Coastline is not anywhere near the same ballpark. It’s back to the dismal and disappointing tragedy it was before Courtesy took over. It’s sad. I am giving Coastline 10 days to refund me the diagnostic fee because it was proven to be pure xxxxxx xxxxxxxxx. If they do not issue a refund, I will provide my charge card issuer the docs shown in the photos along with a chargeback request as Coastline’s estimate was completely wrong and failed to identify the actual problem…rendering it worthless. I’ll be watching my account Sarah! 10 days. There is no way the bank won’t side with me on a chargeback under these well documented circumstances. I have now driven my truck enough to confirm it is completely back to normal. Thank God I got a second opinion and didn’t trust Coastline’s faulty repair estimate. More

This has absolutely been the WORST company I have ever dealt with in my entire life. Not only did they ruin my dashboard and jack up my heater during what should’ve been a simple radio replacement, but th dealt with in my entire life. Not only did they ruin my dashboard and jack up my heater during what should’ve been a simple radio replacement, but they kept promising that I would be refunded for the hack job they did on my vehicle and LIED to me over and over again. RUNNNNN from this dealership and do NOT deal with SARAH, NATHAN or any of the managers as they are dishonest on top of having the worst mechanics ever. I wouldn’t trust them to do an oil change properly!!! Whoever owns this location needs to do a complete overhaul on all the staff. From the managers to mechanics, they’re incompetent and do not care about their customers nor do they care about providing quality work. More

I was shopping around for the best deal and expected a professional experience. Instead, I was made uncomfortable by a comment from a dealership employee. When discussing pricing and options, the employee professional experience. Instead, I was made uncomfortable by a comment from a dealership employee. When discussing pricing and options, the employee said, “How do you like how it feels,” which was completely inappropriate and unprofessional in this context. Car buying should be respectful and straightforward. Comments like this made the experience uncomfortable and unwelcoming, and it immediately ended my interest in doing business here. I would not recommend this dealership, especially for customers who expect professionalism and respectful communication. More

This place sucks. Made an appointment to have an oil change which I have done before at this location so they have me on record. When I got there they told me they cou Made an appointment to have an oil change which I have done before at this location so they have me on record. When I got there they told me they couldn't lift my vehicle because they're going through some changes. Totally get that but since they know what my vehicle is a little heads up would have been nice before I wasted my time going over there. No apologies no nothing just we can't do it More

If you want communication from service deaprtment please dont expect any unless you physically call and request info. Also please take photos of your odometer as this service dept drove my car for 60 miles dont expect any unless you physically call and request info. Also please take photos of your odometer as this service dept drove my car for 60 miles and i havent even picked it up yet. No service video was provided at all.. Just terrible all the way around. The service tech was Sarah. More

Amazing Staff and pricing is the lowest around, I highly recommend them. Excellent service. Thank you so much. recommend them. Excellent service. Thank you so much. More

This was the best experience I have ever had at a dealership, no nonsense, no games, zero wasted time, bottom line the most honest dealer I have ever dealt with. David the sales Manager was fair, hon dealership, no nonsense, no games, zero wasted time, bottom line the most honest dealer I have ever dealt with. David the sales Manager was fair, honest and very helpful. This dealership is one of a kind and do yourself a favor and visit them first before you waste time with another dealership. More

Ran my credit twice without my permission AFTER I left the dealership. Used very deceptive sales tactics. I believe David attempted to upsell me on a vehicle because I am a woman. Quoted me over $10k less the dealership. Used very deceptive sales tactics. I believe David attempted to upsell me on a vehicle because I am a woman. Quoted me over $10k less on the phone than he did in person. Very unethical, DO NOT TRUST THEM. Wasted hours of my time. More