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Coastline Chrysler Dodge Jeep Ram
San Juan Capistrano, CA
173 Reviews
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173 Reviews of Coastline Chrysler Dodge Jeep Ram
January 17, 2019
Jeep Renegade I purchased my hot red Renegade in July, 2018. The gal in financing was very helpful. The car did not have a spare key and I told them it was a dea I purchased my hot red Renegade in July, 2018. The gal in financing was very helpful. The car did not have a spare key and I told them it was a deal breaker if they could not provide a spare. It took awhile and I had moved out of state in September. BUT I finally received not one but TWO spare keys. AND I was reimbursed for the cost of programming the keys. So I highly recommend the sales, financing and service departments.of Courtesy. More
by RedHotJeepRenefade
Employees Worked With
Rick Berry
January 16, 2019
2014 Jeep GrandCherokee Air Conditioner I purchased this vehicle new from this dealership. Within the first several months a grinding sound could be heard when ever the A/C fan was activated I purchased this vehicle new from this dealership. Within the first several months a grinding sound could be heard when ever the A/C fan was activated. After some haggling the service department agreed to correct whatever problem was causing the noise. The problem was supposedly corrected by replacing the A/C compressor. This did not correct the problem which still exists. When I bring this situation to the attention of the service personal, there answer is we will check it out for $ 150.00. While a $150.00 is not that much it seems to me the dealership would at the least be willing for good will to find and correct the problem without a $150.00 up front charge. Especially since they did not correct the problem in the first place. As an aside I bought this vehicle from the dealership new at the $50,000 range. More
by leatherneck56
Employees Worked With
No names come to mind
January 09, 2019
Excellent Customer Service I came to Ivan to search for my 2018 Jeep JL with specific criteria. Ivan Lopez went out of his way to find me the right one. Thanks. I came to Ivan to search for my 2018 Jeep JL with specific criteria. Ivan Lopez went out of his way to find me the right one. Thanks. More
by yweski1968
Employees Worked With
Ivan Lopez
November 01, 2018
Pressure free car buying Jeff Weaver was a pleasure to deal with and made it a hassle free experience. Will go back again for next vehicle purchase in the future... Jeff Weaver was a pleasure to deal with and made it a hassle free experience. Will go back again for next vehicle purchase in the future... More
by JPCanon
Employees Worked With
Jeff Weaver
July 14, 2018
Used truck purchase I bought a used truck here. My sales person Arden was great!! Everyone there was so professional and friendly. I have bought many cars in my lifetime I bought a used truck here. My sales person Arden was great!! Everyone there was so professional and friendly. I have bought many cars in my lifetime and this place was fantastic. Will recommend to my friends. More
by Scott monti
Employees Worked With
Arden Lanum
March 13, 2018
Auesome car purchase experience Visit was to test drive and purchase a Jeep Latitude. The experience from the test drive to the actual purchase was the smoothest car purchase I have Visit was to test drive and purchase a Jeep Latitude. The experience from the test drive to the actual purchase was the smoothest car purchase I have ever experienced in my 50 plus years of buying cars. From sales to the Parts Department (to order additional options) , and Finance Dept, everyone was friendly, courteous and extremely knowledgeable. We would encourage everyone to take the time and visit Courtesy for your next car or truck purchase. More
by lee
Employees Worked With
Dave in Parts, Rob Trackman, Sales, Dennis Kapata, Finance
February 16, 2018
False advertising Will never buy from this dealer! Work ethics are unprofessional. After driving 85 miles for them to appraise my trade in, waiting for return calls an Will never buy from this dealer! Work ethics are unprofessional. After driving 85 miles for them to appraise my trade in, waiting for return calls and finally coming to terms and ready to sign,I was told to secure the vehicle i should buy online. I did so and was confirmed. After purchasing online and getting confirmation on the asking price when i purchased online i was told that the price online was not correct. I was not even given a return phone call from the Manager Evan explaining the incorrect advertising. Instead, I received a text that the vehicle was sold and there was no further communication from this incompetent dealer. They obviously do not care about customer service and truly did not give a xxxx about honoring their advertised price. Instead of returning my calls to explain the discrepancy, they chose to ignore my calls, online purchase and sold the vehicle while I was waiting for a return call. This is unprofessional, greedy and unethical. Shoppers beware! More
by RAFE V HARDY
Employees Worked With
Ivan Lopez, Michael Louria
December 11, 2017
Automotive Service As usual, the crew at this dealership in the Service Department are phenomenal. They make a point of keeping in contact and looking for the best way t As usual, the crew at this dealership in the Service Department are phenomenal. They make a point of keeping in contact and looking for the best way to provide a great experience. Thanks again Sarah for your commitment and professionalism! More
by moparlover
Employees Worked With
Sarah
September 09, 2017
Great Service Experience We own 3 MOPAR products, from a 2002 Sebring Convertible to a 2008 Dodge Ram. We have each of our cars serviced and repaired here. This also includes We own 3 MOPAR products, from a 2002 Sebring Convertible to a 2008 Dodge Ram. We have each of our cars serviced and repaired here. This also includes my mother and mother-in-laws cars. Our experience has been absolutely fantastic. The service staff and technicians are attentive, friendly and willing to spend time explaining what is occurring with our cars. Fantastic place, old time service and respectful care of your rig! More
by moparlover
Employees Worked With
Jose and Sara
June 08, 2017
Do not go here Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was run Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was running horrible 2 days later. When I tried to call back the service department to bring my car back in. They could not find my service records. I have been taking it there for two years. Then the service guy starts yelling at me. I hung up and called back to talk to the service manager - they told me the service manager wasn't there and transfer back to the same guy who was rude to me. They guy then threaten me and told me to come down there so he could fight me. I have never been treated so poorly from any establishment!!! No person in a customer service position should threaten their customers with bodily harm!!! I will never step foot in this place again. I now own two dodges and I will drive to Lake Forrest We also tried to buy a truck from this dealer and couldn't even get a call back. They called us 2 months later after we left 4 messages with the sales department. We already bought our 60k truck with someone that wanted our buiness Very sad More
by 7499
Employees Worked With
Malcolm Urgell
