Coccia Ford Lincoln Mercury

Bad Service Purchased a used car June 2014 have had it in for little stuff and little stuff to fix the little stuff. The CD player did not work and have been told Purchased a used car June 2014 have had it in for little stuff and little stuff to fix the little stuff. The CD player did not work and have been told it is not covered even with it being part of the sale and description of the car. This dealership is only interested in keeping there money not the customer. We received excellent service when we purchased a new f250 in 2012 while living in MI the home of Ford Motor Co would recommend going to a dealer closer to MI for better service. More

The guys were very helpful and patient! A+++ Dave R. is a great worker along with all the other salesmen. Car is amazing, color is amazing. Ford should bring the dark side back for 2015 A+++ Dave R. is a great worker along with all the other salesmen. Car is amazing, color is amazing. Ford should bring the dark side back for 2015 in the fusion, everyone that sees it loves it. More

Very positive experience! I just purchased a Ford Taurus from Coccia Ford-Lincoln in Wilkes-Barre, PA, and the experience could hardly have been more positive. I recently re-lo I just purchased a Ford Taurus from Coccia Ford-Lincoln in Wilkes-Barre, PA, and the experience could hardly have been more positive. I recently re-located to this area, and I have no contact with anyone in this region, much less at this particular dealership (or any other). For starters, there was no aggressive approach; I did not feel accosted from the second I arrived. My wife Debbi and I were comfortable browsing through the lot, and we were then professionally approached by sales professional John Kuna. He tactfully found out our wants and needs in a vehicle, and worked patiently with us as we narrowed our search. A couple of test drives later, we had our vehicle. Our trade-ins (times 2) were evaluated by their assesor, Frank. An initial misunderstanding (instigated by me) led him to professionally turn the assessment over to another gentleman. He apologized profusely, and explained that he did not want the transaction to have negative undertones, so he was allowing his colleague to take it from there. Unnecessary as that step was, it added to the dealership's obvious concern for customer satisfaction. After filling out the requisite credit apps--and finding ourselves car-less and without a ride anywhere for what was going to be a 3-hour wait for approval (due to their 2nd finance manager's day off, leaving them with only one), our sales pro John Kuna offered us a ride--20 minutes away--to our residence. This was at a time that the lot had several customers, but he prioritized us, even at the possible expense of losing customers. Once again, much appreciated. About 2 hours later, our phone rang, and John informed us of our finance approval. With my wife's work scheduled to begin within the hour (which she resigned herself to being late for), we hurriedly ran to the dealership, where we were swiftly hurried into the office of the finance manager, Barry Williams. He had every form highlighted with a red mark for my signature, and a yellow for Debbi's. This allowed for quicker processing. He was terrific! We got it all done, and Debbi made it to work just on time. The experience was so refreshing, yet it did not stop there! John Kuna called me within the hour at my house, and asked where Debbi was working...because he wanted to FILL HER CAR UP WITH GAS! Again, he left the lot, spent what must have been 45 minutes to further service an already-satisfied customer, and left her with a gassed-up vehicle. I found this to be incredible. My hat is off to the entire team at Coccia Ford. A special thanks to John, Frank, and Barry are important, as well as the others who ran our vehicle through processing, the service bays, and everyone else I'm sure had something to do with the transaction...and our satisfaction. Thanks all at Coccia Ford for helping us with what is usually a maze to walk through, filled with uncertainty and concern, and making it a positive time. Matt Pearce West Pittston, PA More

pleasant atmosphere Coccia always makes me feel comfortable. I believe they are very honest and I never have a hassle. The service department is great when it comes to ex Coccia always makes me feel comfortable. I believe they are very honest and I never have a hassle. The service department is great when it comes to explaining your vehicle work. More

Tangi was exceptionally considerate when scheduling my urgent appointment the other day . She made it imperative that the was car was squeezed into the already busy schedule and was very understanding of urgent appointment the other day . She made it imperative that the was car was squeezed into the already busy schedule and was very understanding of my last minute stop. More

Coccia ford was very professional friendly and understanding of my needs and wants!!!!! They spent all the time needed with me from beginning to end of sale. I am very pleased and look forward to understanding of my needs and wants!!!!! They spent all the time needed with me from beginning to end of sale. I am very pleased and look forward to working with Coccia ford in the near future !!!!!! I would recommend Coccia ford to all my friends and family!!!! Thanks Coccia for being the best!!! More

The service staff was very courteous and knowledgeable. Chris was excellent and my car was ready on time. I will be back with future repair work or maintenance needs. Chris was excellent and my car was ready on time. I will be back with future repair work or maintenance needs. More

Bought a used navigator flawless brought in for service 1 week after buying got it back 3 weeks later with the leather seat covers so badly covered with grease and dirt, they cleaned it took all the leather week after buying got it back 3 weeks later with the leather seat covers so badly covered with grease and dirt, they cleaned it took all the leather color off ... Bo Bo said it is what it is sorry then I was willing to pay for seat covers the owner wouldn't even give me seat covers at cost . Sold the navigator bought a Mercedes and will never buy an American car again due to the service and treatment of this dealer , a I also called Ford and filed complaints against this dealer More

2011 lincoln navigator reported partial loss of braking 8x in 6 months since purchase of vehicle. We bumped a garage once and had a car swerve to miss us when we went into a road because we could not stop 8x in 6 months since purchase of vehicle. We bumped a garage once and had a car swerve to miss us when we went into a road because we could not stop in time. Had vehicle in for service twice was told that nothing can be done because the problem cannot be reproduced. I am waiting to hear from general manager. George was going to have him call in the am. It is now 2 in the afternoon. Apparently our brake problem isn't high on their priority list!!! Unfortunately I didn't realize we would be so unimportant 6 months ago when we handed over a big check to buy the vehicle!! More

$21,000 used car, supposed to do "brake job" not done, pin stipes fell off, missing parts from wheel well and wrong parts on other wheel well. $1,200 required in repairs. Refuse to sta job" not done, pin stipes fell off, missing parts from wheel well and wrong parts on other wheel well. $1,200 required in repairs. Refuse to stand behind. Chis unprofessional rude! More