Coccia Ford Lincoln Mercury

Very positive experience! I just purchased a Ford Taurus from Coccia Ford-Lincoln in Wilkes-Barre, PA, and the experience could hardly have been more positive. I recently re-lo I just purchased a Ford Taurus from Coccia Ford-Lincoln in Wilkes-Barre, PA, and the experience could hardly have been more positive. I recently re-located to this area, and I have no contact with anyone in this region, much less at this particular dealership (or any other). For starters, there was no aggressive approach; I did not feel accosted from the second I arrived. My wife Debbi and I were comfortable browsing through the lot, and we were then professionally approached by sales professional John Kuna. He tactfully found out our wants and needs in a vehicle, and worked patiently with us as we narrowed our search. A couple of test drives later, we had our vehicle. Our trade-ins (times 2) were evaluated by their assesor, Frank. An initial misunderstanding (instigated by me) led him to professionally turn the assessment over to another gentleman. He apologized profusely, and explained that he did not want the transaction to have negative undertones, so he was allowing his colleague to take it from there. Unnecessary as that step was, it added to the dealership's obvious concern for customer satisfaction. After filling out the requisite credit apps--and finding ourselves car-less and without a ride anywhere for what was going to be a 3-hour wait for approval (due to their 2nd finance manager's day off, leaving them with only one), our sales pro John Kuna offered us a ride--20 minutes away--to our residence. This was at a time that the lot had several customers, but he prioritized us, even at the possible expense of losing customers. Once again, much appreciated. About 2 hours later, our phone rang, and John informed us of our finance approval. With my wife's work scheduled to begin within the hour (which she resigned herself to being late for), we hurriedly ran to the dealership, where we were swiftly hurried into the office of the finance manager, Barry Williams. He had every form highlighted with a red mark for my signature, and a yellow for Debbi's. This allowed for quicker processing. He was terrific! We got it all done, and Debbi made it to work just on time. The experience was so refreshing, yet it did not stop there! John Kuna called me within the hour at my house, and asked where Debbi was working...because he wanted to FILL HER CAR UP WITH GAS! Again, he left the lot, spent what must have been 45 minutes to further service an already-satisfied customer, and left her with a gassed-up vehicle. I found this to be incredible. My hat is off to the entire team at Coccia Ford. A special thanks to John, Frank, and Barry are important, as well as the others who ran our vehicle through processing, the service bays, and everyone else I'm sure had something to do with the transaction...and our satisfaction. Thanks all at Coccia Ford for helping us with what is usually a maze to walk through, filled with uncertainty and concern, and making it a positive time. Matt Pearce West Pittston, PA More

pleasant atmosphere Coccia always makes me feel comfortable. I believe they are very honest and I never have a hassle. The service department is great when it comes to ex Coccia always makes me feel comfortable. I believe they are very honest and I never have a hassle. The service department is great when it comes to explaining your vehicle work. More

Tangi was exceptionally considerate when scheduling my urgent appointment the other day . She made it imperative that the was car was squeezed into the already busy schedule and was very understanding of urgent appointment the other day . She made it imperative that the was car was squeezed into the already busy schedule and was very understanding of my last minute stop. More

Coccia ford was very professional friendly and understanding of my needs and wants!!!!! They spent all the time needed with me from beginning to end of sale. I am very pleased and look forward to understanding of my needs and wants!!!!! They spent all the time needed with me from beginning to end of sale. I am very pleased and look forward to working with Coccia ford in the near future !!!!!! I would recommend Coccia ford to all my friends and family!!!! Thanks Coccia for being the best!!! More

The service staff was very courteous and knowledgeable. Chris was excellent and my car was ready on time. I will be back with future repair work or maintenance needs. Chris was excellent and my car was ready on time. I will be back with future repair work or maintenance needs. More

Bought a used navigator flawless brought in for service 1 week after buying got it back 3 weeks later with the leather seat covers so badly covered with grease and dirt, they cleaned it took all the leather week after buying got it back 3 weeks later with the leather seat covers so badly covered with grease and dirt, they cleaned it took all the leather color off ... Bo Bo said it is what it is sorry then I was willing to pay for seat covers the owner wouldn't even give me seat covers at cost . Sold the navigator bought a Mercedes and will never buy an American car again due to the service and treatment of this dealer , a I also called Ford and filed complaints against this dealer More

2011 lincoln navigator reported partial loss of braking 8x in 6 months since purchase of vehicle. We bumped a garage once and had a car swerve to miss us when we went into a road because we could not stop 8x in 6 months since purchase of vehicle. We bumped a garage once and had a car swerve to miss us when we went into a road because we could not stop in time. Had vehicle in for service twice was told that nothing can be done because the problem cannot be reproduced. I am waiting to hear from general manager. George was going to have him call in the am. It is now 2 in the afternoon. Apparently our brake problem isn't high on their priority list!!! Unfortunately I didn't realize we would be so unimportant 6 months ago when we handed over a big check to buy the vehicle!! More

$21,000 used car, supposed to do "brake job" not done, pin stipes fell off, missing parts from wheel well and wrong parts on other wheel well. $1,200 required in repairs. Refuse to sta job" not done, pin stipes fell off, missing parts from wheel well and wrong parts on other wheel well. $1,200 required in repairs. Refuse to stand behind. Chis unprofessional rude! More

We bought a 2011 Taurus from Coccia Ford a few months ago. Today we brought it in for it's first oil change. I noticed on the receipt it specifically noted that the tire pressure was checked. Note tha ago. Today we brought it in for it's first oil change. I noticed on the receipt it specifically noted that the tire pressure was checked. Note that I keep the tire pressure much higher than is recommended by Ford on the sticker on the door jamb. They never lowered or noted the pressure being out of spec. I am sure that they simply did not even check them. As far as I am concerned they charged for service they did not provide and lied about it. We will not be bringing the car the Coccia Ford for service in the future. More

I bought a new 2010 Ford Fusion from Coccia Ford. To be fair they did give me a good price on the car, it's what happened afterwards that was disappointing. The car had a number of problems, the transmiss fair they did give me a good price on the car, it's what happened afterwards that was disappointing. The car had a number of problems, the transmission being the worst of them, it slipped when cold and made whining noises. All manufacturers have problem vehicles, its how the dealership and the manufacturer handle them. Coccia Ford and Ford Motor Co. failed miserably. It appears many Fusions are having transmission problems and Ford is not owning up to them but that is no excuse for the dealership. They tried to tell me this was normal for this vehicle, there is no way any new automobile today should have its transmission slipping and whining. They showed me another car with the same problem, not sure what that was suppose to prove, if I brought the car in with a leaking radiator what would they do show me another one with a leaking radiator and tell me its normal. I got nothing but a run around from the Coccia Service Dept. and from Ford Customer Care. After 6 months of this I had enough, it was not worth the aggravation and I sold the car for a major dollar loss because I have a conscience and disclosed the issues when selling. I would recommend that you stay far away from this dealership. More