Cochran INFINITI Monroeville

This was my 3rd purchase at Cochran, and my 2nd Infiniti. I visited a few other dealerships in the past, but none has been as friendly, professional, or competitively priced as Cochran Infiniti. From the i I visited a few other dealerships in the past, but none has been as friendly, professional, or competitively priced as Cochran Infiniti. From the initial experience of walking into the door, Steve was welcoming and offered me assorted beverages and snacks (a nice touch). The dealership is immaculately clean, which to me reflects on the quality of the service. I have been in some dirty dealerships and you feel like you are getting a poor deal from the moment you step inside. I ended up getting a G37xS, and was helped the whole way through the process by Steve. We went on a test drive, and I was offered no time limit or felt pressured or rushed while I tried out the vehicle (even when I hit the gas and almost flew through a light). After I decided on which vehicle and options, Heyward walked me through the financing options for the vehicle. Normally financial guys trying to pull the ringer on you, but Heyward very clearly showed me which vehicles were available, price points, and options I had. I ended up getting a great deal from him, and the signing process was a breeze. Finally, when I picked up the car, Steve walked me through every option on the vehicle and how they worked. His knowledge of the car and the technology was excellent - there wasn't a single question he couldn't answer. Overall, I couldn't be happier with this dealership, the friendly people, and courteous service. More

This is the 2nd Infiniti purchased at this dealer location. Bernie Diloreto was my salesman for both vehicles. Experience has been great both times thanks to the team that works here. Would not he location. Bernie Diloreto was my salesman for both vehicles. Experience has been great both times thanks to the team that works here. Would not hesitate recommending this dealership to anyone. Service appointments have always been outstanding - easy to schedule, informative, and they take good care of you whether you are waiting or provided a loaner vehicle for use. I know when the time comes to purchase a 3rd Infiniti where to go! More

This was surprisingly pleasant experience from start to finish. Steve was very knowledgeable and helpful. We went through the vehicles, discussed what the options included for each and what his own exper finish. Steve was very knowledgeable and helpful. We went through the vehicles, discussed what the options included for each and what his own experience with Infiniti vehicles has been, for this was our first. The staff worked with me on the trade-in to come up with fair price, so they can make a little money and I ended up with a terrific vehicle. Recommend to anyone! More

The experience at Cochran Infiniti Monroeville and with Heyward was fantastic from start to finish. I was given a great value for the car I was trading in. Heyward was knowledgable about the differnent mod Heyward was fantastic from start to finish. I was given a great value for the car I was trading in. Heyward was knowledgable about the differnent models that he showed me and absolutely went above and beyond when it came to finding the right car that suited my needs and had all of the features I was looking for. Shopping for a car was never this pleasant! I would highly recommend friends and family to visit Heyward and Cochran Infiniti Monroeville for their next cars. More

My experience at #1 Cochran Infiniti of Monroeville was fantastic. First off, Heyward greeted me right away and was very perceptive to my needs and wants. I went into the dealership having no clue what I fantastic. First off, Heyward greeted me right away and was very perceptive to my needs and wants. I went into the dealership having no clue what I wanted to buy. He listened to everything that I wanted and needed from a vehicle and within a half hour I was signing the papers on a great used car. The entire team was friendly and Jeff was very helpful in the experience as well. If you are looking for a new or used car this is seriously where you should start your search. More

i've purchased two cars from #1 cochran infiniti of monroeville in the past 18 months. both occasions have been great. working with jeff and then bob was an ease. the finance manger heyward was very monroeville in the past 18 months. both occasions have been great. working with jeff and then bob was an ease. the finance manger heyward was very helpful after the sale including guiding me the right directions for service. the whole team is professional and courteous. More

Both Jeff and Heyward were fantastic. I had never purchased a higher-end car and was a little nervous when I first started looking. Jeff took the time to walk me through all of the options they had purchased a higher-end car and was a little nervous when I first started looking. Jeff took the time to walk me through all of the options they had available, and sat with me and went through all of the features on the G37. He was very straightforward and was not pushy at any time, as I had experienced with other dealers. I was extremely comfortable making a purchase from Jeff. Heyward took the time to go through all of the aspects of financing, and put into plain language all of the legal aspects of the financing papers that I signed that day. Overall, it was a great shopping experience. More

Superb does not even begin to describe my experience with Cochran of Monroeville. Bernie the sales man was not only knowledgeable but he was easy-going and willing to take his time, which I greatly appreciat Cochran of Monroeville. Bernie the sales man was not only knowledgeable but he was easy-going and willing to take his time, which I greatly appreciated. Once I decided on my car, Mr. Penn was beyond helpful working with my finances to get me the best interest rate possible. I am extremely satisfied with my experience at Cochran of Monroeville and will continue to do my car buying with this kind group of people! Thank you!!! More

The staff and service at Cochran Infiniti Monroeville is beyond stellar. I will always recommend this dealership when discussing buying cars with family and friends. The staff with whom I worked, Heyward Pe beyond stellar. I will always recommend this dealership when discussing buying cars with family and friends. The staff with whom I worked, Heyward Penn and Steve Phillips, helped me make a decision that was right for me in more ways than one. To say the least, I was given the best service throughout the whole buying experience, was not pressured into or rushed to make a decision, and feel I was given the best value in all aspects of the word. My experiences with the staff and service here have exceeded all expectations, not only during the buying process, but during all service experiences, as well. The service that I have been given since buying my car (inspections, oil changes, etc...) has been exceptional, as the staff goes above and beyond the minimun and what is expected to meet (and exceed) your needs. There are many other aspects, such as online appointments, loaner cars, etc. that I have enjoyed using, as well. I really can't say enough good things about the staff and service as a whole...it is hard to do them justice through words. More

I arrived at Cochran looking for a used truck and found one in a 2009 Chevy Tahoe LTZ. The car was in impeccable condition and the price was almost unbeatable. I can almost guarantee you that they could one in a 2009 Chevy Tahoe LTZ. The car was in impeccable condition and the price was almost unbeatable. I can almost guarantee you that they could have sold this car for more but stuck to a price that was fair and very much reasonable for how great of a condition the vehicle was in. The best part about my experience was how well I treated even though I wasn't even buying an Infiniti! Absolutely no one was pushy and they listened to what I wanted and offered any way to help me get just that. The salesperson even offered to referred me to their Chevy devision if I wanted to look at other vehicles even though this meant him losing a sale. Additionally, I have had my vehicle serviced by Cochran of Monroeville and they've taken care of me every step of the way. This included honoring my warranty when a lock on a door malfunctioned. It was fixed with zero questions asked. Also, upon getting my vehicle inspected and two new tires (that they allowed me to buy independently) put on, the technician accidentally ran over a nail and popped of my remaining "old" tires when pulling the vehicle out of the bays. Heyward Penn took it upon himself to call me immediately and inform me of the situation which included them overnighting a brand new tire for free. Accidents are surely bound to happen. It's how you deal with them that really matters and this dealership hit the ball out of the park. Truly great customer service. More