Cochran INFINITI Monroeville

No hassles Amazing and professional service! Jeff Comin our Sales Representative and Mark Tomeo Finance Manager helped make my daughters first buying experience Amazing and professional service! Jeff Comin our Sales Representative and Mark Tomeo Finance Manager helped make my daughters first buying experience a pleasure. No hassles non-pushy professionals. Thanks guys!! Vinnie DiNicola More

Great Service This was the best service that I have ever received from a dealership. Jeff made every thing smooth, a very nice guy to deal with. This was the best service that I have ever received from a dealership. Jeff made every thing smooth, a very nice guy to deal with. More

Buyer Beware The culture at this dealership is weak at best. Get the money push them out the door and who scares. With a lying xxx salesman like Jeff Comin and a C The culture at this dealership is weak at best. Get the money push them out the door and who scares. With a lying xxx salesman like Jeff Comin and a Concierge that is neither proactive or reactive and basically just a phone service. I found out by accident two days ago about a customer portal. I also found out about a service that was suppose to be free called Infiniti Connection . Another thing that Jeff was to busy pushing me out the door. But to top it off The fake Certified with the body damage that Jeff was made aware. The wheel was never done as he promised. The more and more i find out about things the Cochran should have done the more and more i realize how Lexus dealers take owner of issues after the the papers are signed. The i see it its a culture of superficial service. The negatives outweigh the positives More

Great Salesman, Management Stopped by the dealership on a whim but was greeted by the Salesman (Jeff Comin) like a loyal customer. Throughout the whole negotiations Jeff and his Stopped by the dealership on a whim but was greeted by the Salesman (Jeff Comin) like a loyal customer. Throughout the whole negotiations Jeff and his Manager (Mike McM.) treated me with curiosity and respect. I ended up purchasing a 2019 QX50 and since I took delivery of the new SUV I have had numerous questions. Each of my calls where/are promptly retuned by Jeff. Definitely a 5 star dealership !!! More

Jeff Comin - Best Experience Jeff is the best sales man I dealt with in a car dealership, he went above and beyond in getting my previous lease taken care of and getting me a new Jeff is the best sales man I dealt with in a car dealership, he went above and beyond in getting my previous lease taken care of and getting me a new lease. He patiently worked with me for more than a month while I was figuring out what I need. More

Very professional Jeff comin No pressure covered car performance and operation. Salesman was friendly and personable as well asprofessional.felt relaxed with him and set up servic No pressure covered car performance and operation. Salesman was friendly and personable as well asprofessional.felt relaxed with him and set up service for another key and filled tank up with gasoline More

Red carpet experience from start to finish. Absolutely blown away by Jeff for the over and above treatment. Could not be more pleased with my experience! Treated like family! Salesman was extre Absolutely blown away by Jeff for the over and above treatment. Could not be more pleased with my experience! Treated like family! Salesman was extremely knowledgeable on the vehicle I was purchasing and made the experience so easy and stress-free I could not be happier More

Certified is not truly certified When you buy a so called certified vehicle it should be read except maybe a wash. Mine was ready and even after i signed the paper work and they were When you buy a so called certified vehicle it should be read except maybe a wash. Mine was ready and even after i signed the paper work and they were supposed to do things . Jeff over saw it that it wasnt done the rims were supposed to be fixed. one wasnt and jeff was told He gave an excuse it will be done on my first service. Same with the broken lid on the ash tray. Why was it at least ordered. Why was the chips not fix on the day i go it why wasnt the obvious stuff fixed before it was sold. Its because it was never inspected and Jeff was very aware. He lied ot me about the floor mats. He took the cloth ones out and pout rubber ones in and said on the first service i would have the cloths ones waiting. Didnt happen. So i go into service and find out Jeff ignore all the problems and guess who doesn thave the mats and guess who still has a broken ashtray lid. they said they were going to order i and other things that should have been found but after a month it became obvious cochran id not a five star dealer and they sold me what scares me is a fake extended warranty car sales just like in the movies. Looks liek a lot of people got lucky i didnt i got Jeff More

Don't worry I don't want to buy a car. I usually buy my Infiniti vehicles from South Hills. These workers speak. Everyone seems like they have other jobs, so they really do not seem like sa I usually buy my Infiniti vehicles from South Hills. These workers speak. Everyone seems like they have other jobs, so they really do not seem like salesmen. No friendly greetings. Everyone walks slow and hesitates to interact. Maybe find your vehicle at North Hills and buy it in South Hills. The North Hills service side is excellent. Advise salespeople: act like you want to sell a car. I just reviewed my previous reviews- it is my fault- why did I go back to North Hills Infiniti knowing that I have never had a pleasant experience with this particular branch. But I end with my same question: Aren't they the same company? It is so different. More

Terrible customer service.... getting better If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body wo If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come..... More