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Cochran INFINITI Monroeville
monroeville, PA
158 Reviews
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Showing 158 reviews
March 30, 2016
Jeff is the best A great experience in car buying with an extremely knowledgeable and personable salesman. Jeff got me to leave BMW after 4 cars to purchase an infini A great experience in car buying with an extremely knowledgeable and personable salesman. Jeff got me to leave BMW after 4 cars to purchase an infinity. Jeff went above and beyond to ensure every I was dotted and t crossed to make this guy and happy and loyal customer More
by adam69
Employees Worked With
Jeff Comin
January 16, 2016
Very real and personable staff We bought a new QX60 at the end of 2015 and it was the best experience in 25 years of car buying! Mike , our sales guy and Ian the General Manager wer We bought a new QX60 at the end of 2015 and it was the best experience in 25 years of car buying! Mike , our sales guy and Ian the General Manager were the most pleasant people to deal with in any retail setting we've ever dealt with. Absolutely recommend and have already. Infiniti is a great ride, up there with all of the high end cars we've owned. Thank you ! More
by Snowman
Employees Worked With
Mike Simmons, Scott Mann
October 08, 2015
The Best Around I bought my Infiniti G37x last august, and they made me feel really good about my purchase. Showing me costs for the same vehicle at other dealership I bought my Infiniti G37x last august, and they made me feel really good about my purchase. Showing me costs for the same vehicle at other dealership hundreds of miles away. Jeff was my salesman and I wouldn't have wanted anyone else. My car has been in for service several times, and the guys in their service department are absolutely the best. Chis and Kristen go out of their way to make things right. Even on short notice they are able to accommodate me. They always take the time to answer my questions and even go on ride alongs to help address the issue no matter how insignificant it may be. On top of their ability to help me, they are normal regular people, they don't great you with a fake smile, and they are easy to get along with. I wouldn't take my car anywhere else. More
by Nburn10
Employees Worked With
KRISTEN BESWICK , Christopher Old , Jeff Comin
July 28, 2015
Worst experience ever! No Care for Customer. Bought a used qx56 and it has been the absolute worst experience I have ever had with a car dealership. Have had the car almost 4 months and it has be Bought a used qx56 and it has been the absolute worst experience I have ever had with a car dealership. Have had the car almost 4 months and it has been in for service 3 times for electrical problems that they cannot seem to find. Wife and kids have been stranded multiple times and I have had to go pick them up due to the vehicle not starting or moving and acting like it was dead. Have called the dealership, left messages, very hard to get ahold of anybody and nobody has called me back and it has been almost 4 days since I was complaining the last time. Just a total nightmare of a dealership. Very unhappy with everything and wish I could just get my money back and go elsewhere. I would not recommend an Infiniti to anybody in the future and I have never had a car do this to me and I am 40 years old. Do you have any idea of how embarrassing it is when you go to start your car in front of people and it acts all funny or it doesn't start at all and you have to call for somebody to come pick you up or assist you. Also at the time of purchase a vehicle smelled fine but within 3 to 4 days it started to smell like stagnant stale smoke. They covered up the smoke pretty good but it wore off and we have had to deal with the smell of faint smoke in the vehicle with the kids which is very frustrating for spending that much money on a car. I guess I will patiently sit here and wait for a call back but I'm not holding my breath. I don't know what else to say. I can't call anymore because you spend all your time on the automated system or in a voice mailbox that nobody returns calls too. More
by CrashnBurn
Employees Worked With
James Hogue, Randi Reuss
April 14, 2015
AWESOME SERVICE!!! I just had the BEST service experience ever at a dealers. From start to finish this was made easy for me, the customer. The service manager , Kristin I just had the BEST service experience ever at a dealers. From start to finish this was made easy for me, the customer. The service manager , Kristin was simply the BEST to deal with! She is the reason that I buy Infiniti!!! More
by Suezer
Employees Worked With
Kristin
April 08, 2015
Very positive experience I had to have my car inspected, and had to wait at the dealership. It took longer than anticipated, and they discounted the cost of my inspection beca I had to have my car inspected, and had to wait at the dealership. It took longer than anticipated, and they discounted the cost of my inspection because of this. The customer waiting room is the most comfortable I've ever been in- nice CLEAN women's bathroom, coffee bar with lots of choices, cold bottled water, Nature Valley granola bars to snack on, EASILY ACCESSIBLE POWER OUTLETS, comfortable chairs, and a TV. More
by Infiniti9090
Employees Worked With
Josh Goetz
March 05, 2015
Great Experience I have had great experiences in dealing with the service department at Cochran Infiniti. My service manager has been Josh G. when I have been in for s I have had great experiences in dealing with the service department at Cochran Infiniti. My service manager has been Josh G. when I have been in for service. He is very professional and comprehensive about what to expect and takes time to review what needs to be done. The work is completed in a timely manor and the staff has been friendly. Highly recommended. More
by McGin
Employees Worked With
Josh Goetz
December 11, 2014
Supreme Dealership! After test driving multiple suvs, I decided the ONLY suv I would buy was an FX35. Being from Buffalo, awd SUVs were starting to become a little scarce After test driving multiple suvs, I decided the ONLY suv I would buy was an FX35. Being from Buffalo, awd SUVs were starting to become a little scarce, especially this type. After searching countless hours on the Internet, I found an Infiniti FX35 that I was interested in on Cochran's website. This place was 180 miles from where I live. I called the dealership and spoke with Bernie. He told me he would personally go look at the fx35 and tell me every single flaw, so that I didn't drive all the way there and be disappointed. And that's exactly what he did. He was extremely honest with me and told me every single flaw, which there really wasn't many. My friend and I drove down there that weekend to test drive it. Bernie was so knowledgeable about this vehicle. He was extremely patient with me being super particular about things. I decided I wanted to buy it, and they gave me an awesome price, so I purchased it. The customer service was amazing the entire process. On the way home, I noticed something with the alignment that I did not notice during the test drive. I really thought I was going to have to pay for it since the deal was done and I live over 180 miles away. I was wrong. I called them the next day and they ended up paying another dealership closer to my house to get the work done. This is proof they really care about their reputation. It was completely out of the dealerships pocket...I didn't buy an extended warranty. Since I was an out of state customer, getting everything taxed and titled correctly was a little difficult, but not with them. They stayed in contact with me often, letting me know how long things would take and each step they were taking. To anyone who's wanting an Infiniti, come to this location. You will not regret it, even if you live super far away like I do. My friend is wanting to buy a car from them in the summer because of how well they treat and value their customers. Yes, she will be buying it through Bernie. There's so many more positive things I could say, but I figured my review is longer than anyone else's so I'll stop. More
by Ashleigh Bosarge
Employees Worked With
Bernie Diloreto, Randi Reuss
November 25, 2014
When I was greeted I felt so comfortable Brian listened when I told him what I was looking for. He let me look at and test drive some cars that I liked. then he showed me a car he thought I w Brian listened when I told him what I was looking for. He let me look at and test drive some cars that I liked. then he showed me a car he thought I would like. And that was the car I ended up with. Everyone was so helpful and friendly, from the time I walked in the door until the deal was done. Even after the sale, Brian the salesman called to see how I was doing, and how I liked the car. More
by shekkk
Employees Worked With
Brian Gray
June 07, 2014
Issues Resolved I had some issues, one major, few minor. Got in touch with Leslie, she got me hooked up with Shawn and baddah bing, baddah boom. Issues resolved. I had some issues, one major, few minor. Got in touch with Leslie, she got me hooked up with Shawn and baddah bing, baddah boom. Issues resolved. What a difference a day makes. Shawn has been great. I understood I couldn't get every little thing taken care of, but he gave me a fair offer and I am more than satisfied with it. I was at my wits end with this and Shawn and Leslie pulled it out for me in the clutch. I would wholeheartedly recommend this dealership if Shawn and Leslie were working the front line. Thank again guys. More
by harrisonedwards
Employees Worked With
Jeff Comin, Will Curtis
