Cochran INFINITI Monroeville

This was my first time buying a new car and I couldn't have asked for a better experience at Cochran Infiniti Monroeville. Heyward Penn was extremely helpful and beyond knowledgeable when it came couldn't have asked for a better experience at Cochran Infiniti Monroeville. Heyward Penn was extremely helpful and beyond knowledgeable when it came to pursuing my car options - I truly couldn't have done it without him! My car was even delivered to me with a big, red bow on the top! (Which, I absolutely loved!) That detail just proves how dedicated the staff is to making each customer's experience exceptional and personalized. I'm in love with my car and will be buying my husband's new car there soon. I have recommended (and will continue to recommend) Heyward and Cochran Infiniti to anyone and everyone I know trying to buy a car! More

We found the staff at Cochran Infinity wonderful and easy to work with. Buying a car is not is not known to be an easy experience and they made it a pleasant one. This is the 3rd car that I have bought in my to work with. Buying a car is not is not known to be an easy experience and they made it a pleasant one. This is the 3rd car that I have bought in my life, my first Infinity and it will not be my last! The staff were knowledgeable and kind. They made our experience GREAT, especially Jeff & Joyce. Easy Breezy! More

The experience that I had at Cochran Infiniti was unlike any other I've had at a dealership before. I have bought several cars in the past, and recently was involved in helping 2 family members buy new cars any other I've had at a dealership before. I have bought several cars in the past, and recently was involved in helping 2 family members buy new cars as well. The contrast between my experience at Cochran Infiniti and the other dealerships was quite stark. The sales staff all operate as a team and are relaxed and very informative. They do not try to pressure a sale out of you, but are more than happy and eager to assist you with whatever your concerns may be. I dealt with Chris and Bernie on the sales team, and their manager Heyward. All of them were very down to earth, knowledgable, and you coudl tell that they enjoyed working together. Once I made my decision, the finance portion of the sale was quite straight forward and efficient, unlike at most dealerships I have been to. They did a great job at explaining all of the technology that is in the car (which for Infiniti there is a lot), and also went over in detail the various programs that Infinit offers to owners. I would high recommend this dealership and their staff to anyone in the market for a car. I really enjoyed the experience and love my new Infiniti. More

I initially visited this dealership to test drive a G37x. From my past car buying experience I figured my best deal was going to be from out-of-state dealerships (VA, MD, or OH). So I first went that G37x. From my past car buying experience I figured my best deal was going to be from out-of-state dealerships (VA, MD, or OH). So I first went that route and had 2 dealerships competing against each other (one from VA and one from OH) for my business. I pretty much decided on the OH deal and visited this dealership, as it is local, to give the car one last glance over before pulling the trigger. I told Jeff what the offer was and we talked with the GM (Shawn) about options. They first came in about $500 over the competing offer. The next day I called and they knocked it down by another $200. Just enough to justify not having to drive to OH. All said and done, I was really surprised that they even came close to the other deals. I called 4 other dealerships and they couldn't get within a few thousand dollars of my offers. That day I filled out the online finance application and emailed my driver's license. A few hours later I went to the dealership, signed the paperwork in about 15 minutes, sat with Jeff for a half-hour going over all the car's features, then drove off the lot. Incredibly simple, stress-free buying experience. Will definitely recommend everyone giving them a shot for your business. Thanks guys! More

Steve Phillips went above and beyond to help me select a car. He was very knowledgeable and easy to work with and I did not feel pressured at all. I would highly recommend him to my family and friends. car. He was very knowledgeable and easy to work with and I did not feel pressured at all. I would highly recommend him to my family and friends. More

Steve Phillips did not take me seriously when I walked in and told him that I was getting 2 cars from him for my self and cousin. Once he realized that it was happening things changed especially when Moe Shu and told him that I was getting 2 cars from him for my self and cousin. Once he realized that it was happening things changed especially when Moe Shuman came to help. I came to know that I had known Moes family and I guess that he told them we were not window shoppers. Anyways, after that we were treated excellent. Overall, very pleasurable. Thanks More

Steve was not forceful yet extremely helpful. He was forward about the vehicle and worked with us on price and trade in/down payment. Best car salesman we have ever dealt with. Heyward was informative a forward about the vehicle and worked with us on price and trade in/down payment. Best car salesman we have ever dealt with. Heyward was informative and helpful with warranties and paperwork. More

When I entered the dealership the receptionist was very friendly and called for Jeff Comin to come to the desk. Jeff met me with a smile and we went to see the car I was interested in. We did a walk around friendly and called for Jeff Comin to come to the desk. Jeff met me with a smile and we went to see the car I was interested in. We did a walk around and then Jeff and I got in the G37x and got ready for a test drive. Jeff gave me a tutorial on the navigation system, Bluetooth, and controls in general of the car. It was very thorough. The test drive was long enough for me to get a feel for the car. We we returned to the dealership, Jeff set up my phone so it would communicate with the G37x. Then I met with Heyward Penn and did the financing for the sale. He was very thorough as well. Each asked if I had any questions and I really couldn't think of anything since they had both covered the sale very well. I was told by them both that if I had any questions or issues I was to call them. Jeff told me to call if I couldn't figure out how something worked on the car and he'd walk me through it. When you are buying a luxury sport sedan, even if it is used, you are spending a lot of money on the vehicle. When I left the dealership, I felt that I had spent my money wisely and included in the price of my G37x came the services of Jeff and Heyward. They represent Cochran Infiniti very well. More

Purchasing a car can be a stressful proposition but my recent purchase was a breeze. The staff was friendly and accommodating. Bernice knows stuff. I recent purchase was a breeze. The staff was friendly and accommodating. Bernice knows stuff. I More

This is the third Infiniti that purchased at Cochran, they are able to immediately identify your needs, price range and they do what they can to make the deal happen. I don't even know why I even conside they are able to immediately identify your needs, price range and they do what they can to make the deal happen. I don't even know why I even considered visiting another dealer (Valley Honda). I am a customer for life, the sales department and service department are second to none. The used car sales people are wonderful; they will see that you can ride in luxury without a huge bankroll. I have never been disappointed, they treat you as a valued customer not just someone off the street that can make them a commission. They have more vehicles than any other dealer and are all in one area to make your choice easy. Thank you Cochran! More