Cocoa Ford - Service Center

Dealer under new ownership, thought I would give them a chance to repair my problem car still under warranty. Brought the vehicle on Friday June 14th and asked that if the repairs would take more than 3 da chance to repair my problem car still under warranty. Brought the vehicle on Friday June 14th and asked that if the repairs would take more than 3 days, I would require a loaner, they told me they would get back to me on Monday. I didn't get any information on my car until July 3rd, no loaner given or even offered. Car was finally ready on July 22nd ( over 35 days later, yet no loaner provided ). So my travel expenses all had to come out of pocket. When I went to pick up the Vehicle, They had the AUDACITY to ask me for a 235 diagnostic fee because one of the things wasn't covered under warranty ( which they didn't repair ). Even though they had to diagnose the vehicle for the other multiple repairs performed under warranty. Keeping in mind they never provided me with a loaner so I had to spend a LOT more than that during the 36 days I was out of a car. SO the minimal courtesy would have been to not charge the BOGUS fee, since the car had to be diagnosed and put on a lift for the other repairs anyways. More

Charged $200. 00 for analysis on my car. Told me it was module which would cost $1,200.00. I got a second opinion. The module was fine but it was something else 00 for analysis on my car. Told me it was module which would cost $1,200.00. I got a second opinion. The module was fine but it was something else. $500.00 fix. After submitting feedback to ford I received a call from the service manager. He looked into it, apologized and gave me a full refund. More

Great service every time. I take my vehicle in for maintenance. I will continue with Ford every time. I take my vehicle in for maintenance. I will continue with Ford every time. More

Called me to set up a mobile appointment. I didn’t have to go to the dealer, they were able to come to my house and perform the recall work in my driveway. Kudos to Cocoa Ford service team!! I didn’t have to go to the dealer, they were able to come to my house and perform the recall work in my driveway. Kudos to Cocoa Ford service team!! More

Andrew in the service department was able to get me a loner while they repaired my engine. and because they were so nice about it my next purchase will be at Cocoa Ford, that's gonna be in 2025 when I bu loner while they repaired my engine. and because they were so nice about it my next purchase will be at Cocoa Ford, that's gonna be in 2025 when I buy a brand new car. thanks again More

My dealings with Cocoa Ford have been have been better than any dealership I’ve been with before That’s because of Sue n the body shop She is knowledgeable and friendly Sue gives me the feeling that sh than any dealership I’ve been with before That’s because of Sue n the body shop She is knowledgeable and friendly Sue gives me the feeling that she cares if I am safe and satisfied More

Quick service. A sense of customer appreciation. Service rep provided updates and recommendations for our vehicle A sense of customer appreciation. Service rep provided updates and recommendations for our vehicle More

Very efficient and quick service for the recalled repair. Appreciate the ride home after turning in the truck. Appreciate the ride home after turning in the truck. More

Andrew and his service team are fantastic and truly exceeded our expectations. We had a minor tail light problem. New light housing installed very quickly and efficiently and we were on our way! Highly exceeded our expectations. We had a minor tail light problem. New light housing installed very quickly and efficiently and we were on our way! Highly recommend Cocoa Ford for Quick lane or Full on Ford service! Thank you Andrew More

Very friendly people and quality work. Love that they keep you informed about the status of the work being done and when you can expect the job to be finished. Love that they keep you informed about the status of the work being done and when you can expect the job to be finished. More