Coconut Creek Hyundai - Service Center

Customer service is horrible. Service Advisor never calls back. Managers ignore you even when you are standing there waiting for them. When you ask to speak to a manager, they Service Advisor never calls back. Managers ignore you even when you are standing there waiting for them. When you ask to speak to a manager, they will only route you to the voice mail of your service advisor and never want to hear that there is a problem with the advisor. Bad enough there was a back order part, but no one cared about informing me. Had to complain to corporate multiple times to get information. After service was done, had three 'redo' and each time they wanted a new appointment weeks later. I am replacing the car right away, not because the car has issues, but because I never want to go back there. (And I told one supervisor that very statement, and they said "whatever, I don't care".) More

💯💢Customer Service amazing, take times and answer all my question.Mr Sais the most humble professional and respectful will try his best for a client to have their car back, with a grest srnsive humor i r my question.Mr Sais the most humble professional and respectful will try his best for a client to have their car back, with a grest srnsive humor i recommended this place to every one who need service, great communication and respect keep their words, and i thank you to every one there who try so hard and return my SUV back to me safe. Congratulations to all the staffs.🥰 💯💢 More

Went in because there was a rattle coming behind the dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the s dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the sound. Did that, manager sent advisor with me, he acknowledged that the sound wasn't normal, left the car another 3 days. Car was ready at 9 am (according to paperwork) got called at the end of the day saying the car was ready. Only to drive it out of the dealership and hear the rattle. They're wasting my time, hyundai sent me to another dealer. More

I am writing to express my extreme dissatisfaction with the service I have received from your dealership. My vehicle was undergoing an oil consumption test, when the next day after I got the oil replace the service I have received from your dealership. My vehicle was undergoing an oil consumption test, when the next day after I got the oil replaced, while driving home from picking up my daughter from school, the engine seized while driving. I had the car towed to your dealership, where it sat for over a month before the engine was replaced. After a month it finally got the engine replaced and on the day I picked it up I saw it had grease all over the door and the panels in the car. While driving home it broke down again. It seems like a transmission problem. Upon a brief inspection I noticed that there were loose bolts, a bolt sitting on the windshield grill under the wipers, and electrical wires not in their protective secure routing. Now the vehicle is at the dealership again and I'm getting nonchalant responses from the service person. While waiting for engine replacement I was without a vehicle for several weeks, a loaner should have been provided, now I'm without a vehicle again and I have 2 daughters in school. I am very frustrated with the service I have received from the(COCONUT CREEK HYUNDAI Service Department) dealership. I have been a loyal Hyundai customer for many years and I am very disappointed with the way this has been going. 3 persons that I've referred to have purchased New vehicles from Hyundai after I purchased mine! UPDATE: Service man said I need a transmission replacement, how?? why?? what's wrong with the transmission if it only went in for seized engine. Unless the shop's error with the Engine to Transmission assembly! I need details! More

I called to arrange picking up my car from service and, karesha was an angel!!! The sweetest and most helpful person, ever! Especially since my son had the car repaired I didnt have a clue whose name it w karesha was an angel!!! The sweetest and most helpful person, ever! Especially since my son had the car repaired I didnt have a clue whose name it was under as the title was changed after the first service. Kanesha just kept searching until she found it! So polite, and patient. She's a diamond! And I do hope she is respected and appreciated! Thankyou seeetheart! Catherine More

My car windshield smashed by a palm tree leaves at the coconut creek Hyundai parking lot, after several calls and office visit no response of any kind. Beware of no responsibility from this dealership, coconut creek Hyundai parking lot, after several calls and office visit no response of any kind. Beware of no responsibility from this dealership, More

AVOID THE SERVICE CENTER! To summarize Their Roadside is unreliable They chose to not sell cars with spare tires included, which I find scummy Their service assist To summarize Their Roadside is unreliable They chose to not sell cars with spare tires included, which I find scummy Their service assistants cant be trusted to know the warranty coverage on vehicles sold in the same building They will not help you with a temporary ride unless you are deemed worthy Their parts distributors are slow and send things to the wrong place regularly The service manager is unresponsive to concerns and delays. General communication could also improve (Frank was good, all others terrible) STORY BELOW This is a long story and I will try to be brief, but at every single step of the process of getting my car repaired was not handled properly or competently To start, I hit some road debris and had to call Hyundai Roadside early in the morning. They confirmed someone would be there in 90 minutes to tow me, as Hyundai sees fit to not sell a 25k+ car with a spare tire. Anyway, 80 min later the tow driver calls to tell me he will be there in 30. After and hour and several calls, he has disappeared off the face of the earth and I have to call roadside again. Another truck was called and I had to wait a total of 4 hrs. Shows theblack of reliability of who Hyundai trust with Roadside I get to the Dealer at Coconut Creek. I need a new tire and rim. Now, I have warranty coverage on my wheel. This was an extra I paid for when I bought the car from this dealership. You would think that info would be readily visible on my account. The service assistant, Carol, tried to charge $550 for parts and labor and I had to insist on the coverage for my car. I am having a hard time believing she could not see that coverage right away, so either it was ignored to try and charge me or it wasnt there and marks a huge red flag for how accounts are managed here. So thats all set, I am told that the part will be in next week. Now, no offer of a loaner. Despite knowing my car would be out a while and they work with Enterprise for rentals, I was told they wouldnt do that for my case. So..... no help with alternative transport. Week passes, day I was given arrives and not ready, told tomorrow. Rinse and repeat. Rinse and repeat. Come to find out, the part was sent to a dealer on the opposite side of the state. This was communicated with the implication that this is "something that just happens from time to time". So, I have to wait weeks and spend hundreds more to get back and forth from my jobs for something passed off as trivial. What was supposed to be at most a week and change turned into a nearly month long headache that, despite warranty coverage, cost me far more in alt transport, lost wages to shifts I couldn't get to due to lack of reliable transport, and other expenses. I could have gone literally anywhere else and it would have been solved much quicker and much cheaper. Tried calling and left 2 messages to the service manager about this whole ordeal, he never responded. Frank tried his best, but every link in the chain around him could not work competently. I am now out well over 1k in excess costs and losses due to how long this took. I am angry and will go out of my way to avoid this dealership going forward More

I bought a Hyundai certified pre-owned car from this dealer 2 years ago. The turbo needs to be replaced. It's still under warranty, but the dealer, as incredible as it sounds, claims it's not under warr dealer 2 years ago. The turbo needs to be replaced. It's still under warranty, but the dealer, as incredible as it sounds, claims it's not under warranty. Hyundai itself has told me over the phone and by email that it is still under warranty, but this the finance dept at the dealer says no. More