Coconut Creek Mazda
Coconut Creek, FL
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 355 reviews
Great experience. All the employees I encountered were pleasant especially Daniel. Service completed timely manner. All the employees I encountered were pleasant especially Daniel. Service completed timely manner. More
Don't let the modern, sleek facility fool you. The staff is very nice and helpful when they are trying to get you into a vehicle and out the door. But once the deal is done, you're on your own. Th The staff is very nice and helpful when they are trying to get you into a vehicle and out the door. But once the deal is done, you're on your own. Their post-sale customer service is virtually non-existent, and they completely lose interest in you and your vehicle the second you leave the lot. More
I had a mixed experience here. On one hand, the dealership is stunning in of itself, sleek and modern, and the staff was very warm during the purchase process. On the other hand, h On one hand, the dealership is stunning in of itself, sleek and modern, and the staff was very warm during the purchase process. On the other hand, however, the aftercare has been deeply disappointing. It feels like a place that is entirely focused on the transaction rather than building a relationship. Once I was out the door, getting any help or support regarding the vehicle became impossible. Future buyers beware regarding their post-sale service. More
I feel compelled to write this review due to the horrendous service I received at Coconut Creek Mazda. I had an appointment scheduled for 2:30 PM to address a simple slow tire leak. Upon arrival, Ni horrendous service I received at Coconut Creek Mazda. I had an appointment scheduled for 2:30 PM to address a simple slow tire leak. Upon arrival, Nina informed me that the appointment wasn’t actually for service, but merely to write up the service order, and that it could take up to 45 minutes just to bring the car in. She immediately had an attitude, as if it were my fault for asking a reasonable question. That raises the question—why bother making an appointment at all? After 45 minutes passed, and then even at the 1 hour and 15 minute mark, I was told they were still looking for the leak. However, when I went downstairs, I saw them just bringing the car in. At that point, it was clear I had been misled. When I pointed this out to Nina, she seemed caught off guard and didn’t respond professionally. Instead, she walked away and brought over the service manager. The service manager, Daniel, offered a loaner car, which completely missed the point. This was supposed to be a simple tire repair, and by then I had already been waiting 80 minutes—with an appointment. Offering a loaner at that stage was not a solution, just an inconvenience. Despite this, he continued to push the idea. Eventually, I received my car back after about 90 minutes, along with yet another display of poor attitude. It’s also worth noting that Nina avoided further interaction after being called out for giving inaccurate information. After doing some research, I found numerous negative reviews about the service department at Coconut Creek Mazda, which unfortunately aligns with my experience. This will be the last time I bring my vehicle there. I also made it clear to Nina and Daniel that I would be sharing this review, and their response was essentially dismissive. My recommendation: avoid having your vehicle serviced at Coconut Creek Mazda. There are plenty of other places that will treat you with respect and provide quality service. Coconut Creek Mazda please consider me divorced for this dysfunctional family. More
DANIEL WAS VERY PROFESSIONAL AND COURTEOUS HELPING ME ON MY FIRST VISIT FOR MY LEASE CAR SERVICE!! VERY GOOD CUSTOMER SERVICE AND KEPT YOU INFORMED WHILE WAITING!! I ALSO RECEIVED A PRINTOUT MY NEXT VISIT W MY FIRST VISIT FOR MY LEASE CAR SERVICE!! VERY GOOD CUSTOMER SERVICE AND KEPT YOU INFORMED WHILE WAITING!! I ALSO RECEIVED A PRINTOUT MY NEXT VISIT WHAT TO EXPECT, NOTHING HIDDEN. More
Excellent service. Professional staff . Had to wait 1 1/2 hours for oil change and tire rotation but very comfortable atmosphere Professional staff . Had to wait 1 1/2 hours for oil change and tire rotation but very comfortable atmosphere More
Very professional, willing to help. They work fast and don't keep you waiting. The place is very nice, clean, and pleasant. They work fast and don't keep you waiting. The place is very nice, clean, and pleasant. More
Nina Lantz is the best in Mazda! ! My service was so great she was honest and inspection was great ! My service was so great she was honest and inspection was great More


