Coconut Creek Mazda

The General Manager at this location Tony B needs to learn how to treat customers when there's an issue. My new car had damage/dent, I was told by TONY the GM that I did it and that maybe I backed into learn how to treat customers when there's an issue. My new car had damage/dent, I was told by TONY the GM that I did it and that maybe I backed into something. But, was willing to repair with touch up paint & I said no. Whomever was repairing my car was driving the car around without my knowledge or consent. Therefore, I called Alberto (salesperson) asked who/why was someone driving my car & his reply to me... maybe he went to pick up parts or something. Therefore, I called the GM to address my concerns , I was highly upset totally. Then, was told my car was ready and I could pick up my car without any explanation as to why someone had been driving my car. Tony said we can talk when I arrived , he left before I got there and never called me to justify anything. David was there stated he was one of the managers whom said he could swap my car for another one, lied. I went to the location the next day to speak with Tony whom sat in his booth/desk pretending to be too busy to speak with me about the situation after he sold me the car. Tony sent Fabio to speak with & I explained the situation. This was a brand new car and this shouldn't happened and it should have been handled differently. I DO NOT RECOMMEND THIS DEALERSHIP !!!!... ( I've had better experiences with certain individuals there). More

AVOID THIS DEALERSHIP LIKE THE PLAGUE! This has been the worst car-buying experience I have ever had. On 06/03/2025, I drove 4 hours to Coconut Creek Mazda to look at a 2015 Honda CRV-EX This has been the worst car-buying experience I have ever had. On 06/03/2025, I drove 4 hours to Coconut Creek Mazda to look at a 2015 Honda CRV-EXL. The car was listed on “Iseecars” at 11,500. CarFax said that the suggested value at a dealership should be 13,300. I was wondering why it was less but was naively hoping I was just getting a good deal, knowing that I would have to pay some dealer fees too and taxes/title/registration, which they listed at $1800 plus tax. The dealership listed the car as having a key fob, power windows, wipers, a touchscreen radio/Bluetooth/back-up camera, power outlets, etc. You would think if it is listing those things, they would be working. NOPE. Thousands of dollars of hidden fees and the head gasket was leaking oil as well. $2600 in repairs and still not done. Dealership won't fix car and make it right and tried to say it was my fault. Bait and switch for sure and finance was sheisty! Say you'll get one percentage rate and then it is different on paper. Tony seemed cool and I thought he would fix car, but Fabio said no. I am truly disheartened. This was a longer review, but I didn't have the space, so I have had to cut it short. Basically, stay away from this dealership if you want integrity. Don't feel like Alberto had much to do with the stupidity...he was just doing his job. More

Classic Bait-and-Switch – Avoid This Dealership! I recently tried to sell my car and requested a cash offer through KBB.com. This dealership was one of three that responded. Their initial offer w I recently tried to sell my car and requested a cash offer through KBB.com. This dealership was one of three that responded. Their initial offer was lower than I wanted, so I ignored it — but that didn’t stop the flood of spam calls and emails that followed. Eventually, I spoke to a rep named Kaua from what sounded like a call center. He said the dealership really wanted my car and would pay top dollar. I made it clear I needed more than the original KBB offer, and he assured me that wouldn’t be a problem — just bring the car in and they’d appraise it. I brought the car in and they offered $22,000. It was still below what I owed, so I declined. After that, I kept receiving calls and emails. The salesperson even called right after I left, begging me to take the deal. I explained I needed at least $23,000. This back-and-forth continued for a week, but they never budged from $22,000. Eventually, I agreed to the $22,000 just to be done with it. I was told to come in right away and bring all necessary documents so we could finalize the deal. When I arrived, I was greeted by someone named Mark. I handed over everything — keys, documents, etc. — and he left to “finalize the offer.” When he returned, he told me they were now only offering $21,000. I was stunned. I reminded him that we had agreed to $22,000. He went to "talk to his manager" but came back with the same offer. At that point, I walked out. This dealership clearly uses bait-and-switch tactics. It was one of the most frustrating and dishonest experiences I've ever had. If you value your time and your money, stay away from this place. More