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Coconut Creek Mazda
Coconut Creek, FL
279 Reviews
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Showing 279 reviews
June 28, 2025
Edit [8/1/25]: TL;DR: Full refusal to reasonably honor the free warranty that was mistakenly sold with the car, and tremendously overpriced "mandatory" packages which you can negotiate down, or walk away. the free warranty that was mistakenly sold with the car, and tremendously overpriced "mandatory" packages which you can negotiate down, or walk away. Pro Tip: They will try to convince you that their ($2,895!) "Platinum Protection Package" is mandatory, but it's just a bunch of cheap profitable add-ons to inflate their margins while you're in a spending mindset. If you're considering buying a car from here, negotiate the Platinum Protection Package down or walk. Now for my real review: There was a Certified Pre-owned sticker in the windshield of my Miata I bought which they now say was a "mistake" and are refusing to honor any kind of warranty. I'm surprised neither the detailing department, my salesman, nor the sales manager caught the fact that this car is 3 years too old for CPO despite my relentless questioning about it. I went into this sale knowing this year of Miata has about a 10% chance of transmission failure which Mazda is known to replace under warranty. I ultimately bought this car because of the perceived warranty, knowing I would be covered if I got a bad transmission. This is my second Mazda, and as a major car enthusiast and Mazda fan, I do a lot of homework about the cars I buy. During the paperwork, I spotted what seemed to be a contradiction to the CPO sticker which I asked both my salesman and the sales manager about repeatedly. I don’t want to accuse anybody of intentional deception, but I was told that the CPO paperwork would come as a separate contract which would include the inspection details, and not to worry about it. Unfortunately, everyone was friendly and I trusted their word, so I signed off. Of course, I take full responsibility for trusting verbal confirmations and a window sticker over a couple small clauses in the contract, which matters most, but I find it odd that this new dealership is digging their heels in about this so hard. They admitted their mistake to me via text, but told me to kick rocks unless I want to buy an extended warranty for another $2,400, which of course, my almost $3,000 "Platinum Protection Package" has nothing to do with. The odds of my transmission actually failing on this otherwise tremendously reliable car, are about 10%, so why they wouldn’t want to honor a free equivalent warranty to mitigate their mistake and make a very happy customer is beyond me. I’ve followed up about a dozen times trying to solve this, and I got a final confirmation this morning that they do not want to honor their mistake, and instead tried to squeeze some additional cash out of me for an extended warranty, so I’m changing my review. Original Review [6/27/25] Zach was great, knowledgeable and friendly and was able to work with my budget. Super happy with my MX-5 and confident it's gonna be great going forward! More
by spencerc
Employees Worked With
Fabio Gomez, Otis ., Donut ., Zack Wilson, Tyler Ling, Anthony Venezia
June 25, 2025
First of all this dealership is beautiful and cozy. They make your stay comfortable. Second of all, they have a great variety of models to choose from and we were happy with our deal on the CX-90 PHEV, They make your stay comfortable. Second of all, they have a great variety of models to choose from and we were happy with our deal on the CX-90 PHEV, thanks to Santiago (sales) and Tony (finance). Also, Beatriz was super helpful and made sure we were happy. We’ll be referring them to friends and family. More
by MaryCici
Employees Worked With
Tony Burba, Decio Chung, Vincent Cajano, Elliott Crespo, Peter Young, Otis ., Donut ., Beatriz Jimenez, Michael Alfano, Santiago Coello
June 24, 2025
Ken and Dexter made the experience more enjoyable than I thought possible. Buying a new car is never fun, but the boys at coconut creek mazda did a great job. Thank you Mark for closing the deal for me. thought possible. Buying a new car is never fun, but the boys at coconut creek mazda did a great job. Thank you Mark for closing the deal for me. Can't wait to try out my new cx-50. More
by hootiecane
Employees Worked With
Tony Burba, Dexter Richardson, Ken Vigo
June 23, 2025
Zeth was extremely professional. He was very patient, friendly and an all around GREAT salesman!! Thanks Zeth for all you did to help me. He was very patient, friendly and an all around GREAT salesman!! Thanks Zeth for all you did to help me. More
by Diana
Employees Worked With
Wes Numa, Tony Burba, Michkayle, Tony Burba, Zeth Cruz
June 23, 2025
The General Manager at this location Tony B needs to learn how to treat customers when there's an issue. My new car had damage/dent, I was told by TONY the GM that I did it and that maybe I backed into learn how to treat customers when there's an issue. My new car had damage/dent, I was told by TONY the GM that I did it and that maybe I backed into something. But, was willing to repair with touch up paint & I said no. Whomever was repairing my car was driving the car around without my knowledge or consent. Therefore, I called Alberto (salesperson) asked who/why was someone driving my car & his reply to me... maybe he went to pick up parts or something. Therefore, I called the GM to address my concerns , I was highly upset totally. Then, was told my car was ready and I could pick up my car without any explanation as to why someone had been driving my car. Tony said we can talk when I arrived , he left before I got there and never called me to justify anything. David was there stated he was one of the managers whom said he could swap my car for another one, lied. I went to the location the next day to speak with Tony whom sat in his booth/desk pretending to be too busy to speak with me about the situation after he sold me the car. Tony sent Fabio to speak with & I explained the situation. This was a brand new car and this shouldn't happened and it should have been handled differently. I DO NOT RECOMMEND THIS DEALERSHIP !!!!... ( I've had better experiences with certain individuals there). More
by Candra
Employees Worked With
Alberto , rude 👎. I had to put him in his place a couple of times during my time there negotiating. , Tony Burba, Fabio Gomez, David Wood, Richard Saintelus
June 19, 2025
I bought a new Mazda CX 30, April 2025 with multiple service. Within 3 days I wanted to remove one of the add on ( Mazda Maintenance) and everything went south. Mazda Coconut Creek Dealership disregard service. Within 3 days I wanted to remove one of the add on ( Mazda Maintenance) and everything went south. Mazda Coconut Creek Dealership disregard my demand via phone call, email and tex? They even did not show up at two schedule appointment with 2 different manager!! They are sneaky and actually have really: poor customer service, lack of transparency, they ignore client who ask for explanation, have no word and I can say they are crook…Shame on them to treat people that way, maybe because I'm a single woman…. Now, I can see the true color of Mazda Coconut Creek dealership… Pretend to be white collar business but in fact they are more like the mob. Two month in and I'm still waiting to be refunded $2,300. Still ignoring my demand. DO NOT TRUST THEM. More
by Nelly
Employees Worked With
Tyler Ling, Tony Burba, David Wood, Richard Saintelus, Beatriz Jimenez
June 18, 2025
Classic Bait-and-Switch – Avoid This Dealership! I recently tried to sell my car and requested a cash offer through KBB.com. This dealership was one of three that responded. Their initial offer w I recently tried to sell my car and requested a cash offer through KBB.com. This dealership was one of three that responded. Their initial offer was lower than I wanted, so I ignored it — but that didn’t stop the flood of spam calls and emails that followed. Eventually, I spoke to a rep named Kaua from what sounded like a call center. He said the dealership really wanted my car and would pay top dollar. I made it clear I needed more than the original KBB offer, and he assured me that wouldn’t be a problem — just bring the car in and they’d appraise it. I brought the car in and they offered $22,000. It was still below what I owed, so I declined. After that, I kept receiving calls and emails. The salesperson even called right after I left, begging me to take the deal. I explained I needed at least $23,000. This back-and-forth continued for a week, but they never budged from $22,000. Eventually, I agreed to the $22,000 just to be done with it. I was told to come in right away and bring all necessary documents so we could finalize the deal. When I arrived, I was greeted by someone named Mark. I handed over everything — keys, documents, etc. — and he left to “finalize the offer.” When he returned, he told me they were now only offering $21,000. I was stunned. I reminded him that we had agreed to $22,000. He went to "talk to his manager" but came back with the same offer. At that point, I walked out. This dealership clearly uses bait-and-switch tactics. It was one of the most frustrating and dishonest experiences I've ever had. If you value your time and your money, stay away from this place. More
by Sven
Employees Worked With
Marc Embres
June 18, 2025
AVOID THIS DEALERSHIP LIKE THE PLAGUE! This has been the worst car-buying experience I have ever had. On 06/03/2025, I drove 4 hours to Coconut Creek Mazda to look at a 2015 Honda CRV-EX This has been the worst car-buying experience I have ever had. On 06/03/2025, I drove 4 hours to Coconut Creek Mazda to look at a 2015 Honda CRV-EXL. The car was listed on “Iseecars” at 11,500. CarFax said that the suggested value at a dealership should be 13,300. I was wondering why it was less but was naively hoping I was just getting a good deal, knowing that I would have to pay some dealer fees too and taxes/title/registration, which they listed at $1800 plus tax. The dealership listed the car as having a key fob, power windows, wipers, a touchscreen radio/Bluetooth/back-up camera, power outlets, etc. You would think if it is listing those things, they would be working. NOPE. Thousands of dollars of hidden fees and the head gasket was leaking oil as well. $2600 in repairs and still not done. Dealership won't fix car and make it right and tried to say it was my fault. Bait and switch for sure and finance was sheisty! Say you'll get one percentage rate and then it is different on paper. Tony seemed cool and I thought he would fix car, but Fabio said no. I am truly disheartened. This was a longer review, but I didn't have the space, so I have had to cut it short. Basically, stay away from this dealership if you want integrity. Don't feel like Alberto had much to do with the stupidity...he was just doing his job. More
by mcdrmbldr8
Employees Worked With
Tony Burba, Fabio Gomez, Alex Guerra, Alberto Payen
