Coconut Creek Mazda

Overall good experience at this dealership, no issues no problem. The 2 staff I interacted with were very helpful and courteous. problem. The 2 staff I interacted with were very helpful and courteous. More

Very poor. Scratched my car, my windshield wiper fluid compartment cap is missing, left a used rag and a partially used sealant tube in the engine compartment, Scratched my car, my windshield wiper fluid compartment cap is missing, left a used rag and a partially used sealant tube in the engine compartment, and the cost I agreed to did not match what I was going to be charged by a a cost $300+. Very poor overall service from the is shop. More

My service advisor, Nina, was extremely helpful and made sure the issues I was having with my key fobs got fixed. She also got me a loaner while they were working on my vehicle. sure the issues I was having with my key fobs got fixed. She also got me a loaner while they were working on my vehicle. More

The sales guy, Gonzalo, was great! However, the car fax showed the vehicle had a small rear end fender bender which was addressed but after we got home, I noticed that the vehicle had However, the car fax showed the vehicle had a small rear end fender bender which was addressed but after we got home, I noticed that the vehicle had the whole front end ripped from under it. The front wheel covers are completely shredded, the bottom of the front bumper is all scraped and broken under the car where you don’t easily see it and the engine cover is completely missing. When I reached out and asked them to take care of that, they said that they won’t because the vehicle was sold “as is.” Which of course it was but they had the vehicle for 40 days, they put tires and serviced the vehicle since it was pre owned and instead of disclosing the condition of the vehicle they conceal it all the while their own mission statement claims that they are “transported and customer service” focused. That’s a complete lie! I will never purchase a vehicle from them again! Not because of the sales guy because he was great but because of the behavior of the pre owned vehicle manager which clearly can care less that they hide known issues with a vehicle that sale! Shameful! More

I had a great experience at the dealership. I was a little disappointed with the cleaning of the car but my sales adviser asked me to return and they will give it the full detail that it deserv I was a little disappointed with the cleaning of the car but my sales adviser asked me to return and they will give it the full detail that it deserved. The time I spent in the finance department was short and no hard push to upsell on warranties which I did appreciate. More

I had a great car buying experience. The staff were friendly and attentive. A no hassle car buying experience! The staff were friendly and attentive. A no hassle car buying experience! More

When I purchased the Mazda. I had issues with the audio system. Daniel Lucatoro was great. He understood the issue. The car needed an update to make it work. He went up and bey I had issues with the audio system. Daniel Lucatoro was great. He understood the issue. The car needed an update to make it work. He went up and beyond he helped me with my I phone and getting it to work with the audio system. More

I’m very pleased with my recent car buying experience. Lisseth Cardenas was wonderful from start to finish. She knows her product very well, answered all my questions and concerns, was pleasant and effic Lisseth Cardenas was wonderful from start to finish. She knows her product very well, answered all my questions and concerns, was pleasant and efficient throughout. The same is true of Frank Rosales. You have a great team at Gunther Mazda, Fort Lauderdale! Thank you! More

Came in for repairs after hitting a curb on the front driver side. I also requested an oil change and tire rotation at the same time. The shop initially found a bad rear driver-side axle. I specifical driver side. I also requested an oil change and tire rotation at the same time. The shop initially found a bad rear driver-side axle. I specifically asked them to inspect the front driver side since that was the area that took the impact, and I was told it only needed an alignment. After replacing the axle and attempting the alignment, I was then informed the car also needed a passenger-side front strut and control arm. It was surprising that those issues were not identified during the original inspection. I approved the additional repairs anyway. When I finally picked the car up, there was immediately a noticeable grinding noise. I brought the vehicle back, and I was told both front backing plates needed adjustment. What was frustrating is that the grinding noise was obvious as soon as the vehicle was driven, yet it apparently was not caught before the car was returned to me. In fact, when I drove back in, the technician immediately asked about the grinding noise. Communication throughout the process was also frustrating. On Friday I was told the car was ready for pickup, but because we were out of town, we called Monday morning to confirm pickup timing and were then told the car was actually not ready. Later that same day, we received a call about five minutes before closing saying the vehicle was fixed and ready for pickup the next day. While I appreciate having a loaner vehicle, our time is important as well, and making multiple unnecessary trips back and forth is inconvenient. Now, after having the vehicle back for only two days, the car is showing “Due for Service,” meaning we now have to return for a third time just to have the service reminder reset after the oil change that was supposedly completed. Overall, the experience makes it seem like the service department is not operating very efficiently or thoroughly. I’m hopeful the repairs themselves hold up, but based on the repeated oversights, missed issues, and communication problems, my confidence is not particularly high. And lastly we had rims repaired from being slightly scratched as well and the whole rim is a gloss black but the repair is flat black. Something else I’ll have to deal with. More

Very nice customer service. Went to 5k maintenance and it was a great experience, from the attendant to the service itself. They were amazing, communicative and very fast! Went to 5k maintenance and it was a great experience, from the attendant to the service itself. They were amazing, communicative and very fast! More