Coconut Creek Subaru

Need more customer-oriented service We own 3 Subarus that we bought in SC and love. Two of them are here in South Florida so we have had our cars serviced at Coconut Creek Subaru. Whil We own 3 Subarus that we bought in SC and love. Two of them are here in South Florida so we have had our cars serviced at Coconut Creek Subaru. While this service department has been fair to ok the last 2 years we have used them, our latest experience is causing us to re-think owning Subarus if we have to service them here. I took my husband's Impreza in on Thursday for an oil change and I mentioned it was not cooling well. $150 later, they could not find a leak. On Sunday morning, we had freon on our garage floor and so we dropped the car off and after repeated calls, finally discovered that our service advisor was not in and no one knew why the car was there and did not call us. 3 hours later, I called and they said it needed a new evaporator and he had not idea of the cost but would call me. I am still waiting. I also took our Outback in for a routine oil change on Friday and on Saturday morning it was leaking oil. I took it back in, they said they had tightened the O ring too tight and had to replace it and change the oil again. Today, Monday, it is still leaking and I can't take it in til we get the other one back! SOOO frustrated. More

Poor service after the sale On September 4th, after much research, I made the decision to purchase a Subaru Forester. I came to your dealership knowing that you had the vehicle On September 4th, after much research, I made the decision to purchase a Subaru Forester. I came to your dealership knowing that you had the vehicle that I wanted. I dealt with a salesperson named Ryan Patterson. After several hours of negotiations and paperwork, I left with the Forester. Before I left, I made arrangements to bring the vehicle back on September 14th for detailing and sealing (I purchased all the bells and whistles).There were some fairly deep gouges in the center console that needed to be repaired. I also needed some education on the navigation system and other features of the car. After getting home, I noticed that there were ants all inside of the car. I notified Ryan and he assured me that this could be taken care of with an insect bomb when I returned on the 14th. I returned on the 14th and shortly after, the gouges were repaired. It was then that I was told that the bug bomb chemicals needed to stay in the car for an extended period of time. There was much discussion about how long the car needed to stay and what would happen in the meantime. I eventually given a loaner vehicle to drive home and left the dealership approximately 2 hours later with nothing accomplished but the console repair. An agreement was made that I would return on Thursday the 17th and pick up my completely ready vehicle. At that time, Ryan would give me instructions on the car operations. On Thursday the 17th, I arrived at exactly the arranged time of 11:00 am, which was the time Ryan was scheduled to arrive to work .He met me shortly after and we went out to the car. The car had not been vacuumed/detailed, there was paint on the seat from the console repair, a mud stain on the floor mat and the etching that I paid extra for during the financing process had not been done. In addition, my license plate was missing as well as some change that I had left in the drink holder. I was left sitting at the table in the front of the dealership while Ryan ran around talking to people, trying to find out why things weren't done and searching for my license plate. Ryan told me that it was the finance person, Sean, who should have taken care of the etching. Eventually, it was determined that my license plate was put on another car that was no longer at the dealership. By this time, I was quite irritated and knew that I would not be able to learn anything that Ryan would teach me about the car -- if we made it that far. As I sat at the table, becoming more and more aggravated with the events that were snowballing, I noticed that Ryan went into a side office several times where several men were sitting behind a desk. At one point I told Ryan that I would like to speak with the manager. After sitting there for nearly 2 hours, I was completely disgusted with the way things were going. I told Ryan that I wanted to take the loaner vehicle back home and have my car brought to me on Saturday the 19th.This was arranged but the manager still had not come to speak with me. I told Ryan that I still wanted to speak to the manager and he walked me into the office that I had previously seen him go into several times. Ryan introduced me to Kevin Murphy who was behind the computer. Since I had seen Ryan speaking to him intermittently during my 2 hours there, I knew he was aware of what was going on. He barely glanced at me while I was speaking to him. He didn't even give me the courtesy of looking away from his computer screen until I told him that he wasn't paying attention to anything I was saying. After that, the first words from his mouth were "I wasn't here that day" referring to September 14. He then just nodded his head a few times and finally mumbled that he was sorry for what happened. I am very disappointed in nearly everything that happened from start to finish. So many things went wrong and nobody seemed to know what was going on. The attitude from Kevin Murphy was not that of a manager. Going to a car dealership is something nearly everyone dreads. This is exactly why. A friend of mine has made a decision to purchase a Subaru next month but I will steer her clear of this dealership. I can promise you that had I had a good experience, she would also be buying from you. Eventually I will be purchasing another vehicle but after this experience, rest assured that I will not spend my hard earned money at Coconut Creek Automotive. More

Unstressful Experience Sales person was very helpful in all aspects of the purchasing process (i.e. test ride, negotiations, financing) and very patient with me and my wife. Sales person was very helpful in all aspects of the purchasing process (i.e. test ride, negotiations, financing) and very patient with me and my wife. The whole experience was very positive and we feel we did get a good deal. More

Poor Communication Typical dealer - tried pressure tactic that someone else was looking at the same vehicle, so put money down or risk losing it. I didn't. They called Typical dealer - tried pressure tactic that someone else was looking at the same vehicle, so put money down or risk losing it. I didn't. They called back 10 minutes before they closed and said it was still available. I asked for $200 off of internet price and they said no. I tried to talk to on site manager but no response. I reached out to general sales manager and no response and on duty sales manager called the next day after I had left several emails and he didn't even try to negotiate or split the difference. I had guaranteed financing through my bank (documented) but they didn't care about losing a customer or guaranteed sale - this speaks volumes to me on the importance (or lack of) they place on the customer. More

Bad Service all around On the 16th of December, I purchased a Subaru BRZ from that dealership. It was the worst decision that I have ever made. First, the sales guy is innoc On the 16th of December, I purchased a Subaru BRZ from that dealership. It was the worst decision that I have ever made. First, the sales guy is innocent because he was doing his job in trying to make a sales deal. I mentioned to him that I only wanted my loan application to be submitted through Chase only because I already have a car loan through them, that they would most likely to give me a better deal. At my surprise, that was not the case. The finance manager sent my application to so many banks that it was crazy. As a result, I was left with a lot of inquiries on my credit profile that messed up my credit. The second bad experience was when I gave them a check to hold until January 14, 2015 till I come to pay a balance on the same day. I came on that day and made the deposit as promised. They then told me after I had made my payment that the check was already sent out. They did not have the honesty to let me that in the first place before I paid $1,500 on my Amex. This is considered theft because they got my money twice. On another occasion, I went in because I noticed that the windshield on my new car was cracking without any logical reason. They then told me that they did not believe that it was due to factory defect. I mentioned that I strongly believed that is was because I have been the only one driving the vehicle and have never had anything hit my windshield. It was definitely a factory defect because the scratch on the windshield could not even be felt on the inside nor the outside, meaning it was right inside the glass itself. They declined to file a claim to Subaru. These people will treat you nice while you are buying the car or service from them and then turnaround and screw you over. I would never recommend that anyone buys anything there if they want to have a positive experience. This review is based on my bad experience with this particular dealership. Any actions should be taken without consulting with an expert. Thank You for Reading More

This dealer really describes the word "nightmare". I bought my 2005 Toyota Corolla LE there. I had to fight on the price, and that was a pain. THEN they charge my debit card twice - lu "nightmare". I bought my 2005 Toyota Corolla LE there. I had to fight on the price, and that was a pain. THEN they charge my debit card twice - luckily I never bounced any checks!! I get that straightened out and there's a repair that needed to be done costing about $300. I provided paperwork from my mechanic. They refused to do the repair, and after fighting with Stan Anders, the GM, they agreed to give me $150 back. THEN I buy the key insurance. $299 for 5 years. The finance guy says "you go and get the key no problem". Bulls**t. I have had to fight with this company and finally get the key and transponder cut at Al Hendrickson Toyota and I had to prepay it. Close to $300. Then mail the paperwork to the company and get reimbursed. I was never told ANY of this. Avoid this place like the plague. More

I am writing this letter as I had promised Linda Fouch (Subaru CDS) and Chris Cavalieri. Ms. Fouch is well aware of my dreadful experience with Subaru of Pembroke Pines, and she referred Mr. Cavalieri as (Subaru CDS) and Chris Cavalieri. Ms. Fouch is well aware of my dreadful experience with Subaru of Pembroke Pines, and she referred Mr. Cavalieri as her solution to get me into a Subaru, without any more pain and hassle. Too many sneaky surprises, ambiguous promises, and as they liked to point out over at Pembroke Pines, “confusion”. I am a huge proponent of good old-fashioned, stress-free customer service, and feedback in both positive and negative situations. It’s common to hear from vocal customers when it comes to complaints, I know. I believe in just dues, however. How praise should go just as far, if not farther, when well deserved. Mr. Cavalieri has done a wonderful job with his complete, timely, courteous efforts in turning around my first Subaru purchase experience. He should be commended. Due to my busy schedule, he managed to get me all necessary paperwork and respond to all of my emails, so that I would only need to make the lengthy drive down to your facility ONCE. He is insuring that the car will be in perfect condition and ready for me to pick-up, as promised. Most importantly now, there will be no more signatures or form completion to slow down the delivery. More

The sales person was very professional and attentive. He was also very friendly and helpful explaining important details of the different models we were interested in. We ended up choosing a beautiful Suba was also very friendly and helpful explaining important details of the different models we were interested in. We ended up choosing a beautiful Subaru Forester in black, my favorite color. More

Chris was extremely friendly and helpful in getting me into the vehicle I wanted. I told him I was expecting and he really took that into account with getting me into a vehicle that was safe and big enoug into the vehicle I wanted. I told him I was expecting and he really took that into account with getting me into a vehicle that was safe and big enough for a growing family. More

Received a letter from this dealership about trading in my truck,peeked my interrest so I called made an appointment and left 3 hours later with a new 2012 Subaru Outback Everyone was very curtious,friend my truck,peeked my interrest so I called made an appointment and left 3 hours later with a new 2012 Subaru Outback Everyone was very curtious,friendly and professional. Would recommend this dealership to anone looking for a new car. More