Coconut Point Ford

First in line at Quick Lane for an oil change - took 2 hours to complete - quite disappointed in wait time even with full coverage . All hours to complete - quite disappointed in wait time even with full coverage . All More

Need a little more direction when arriving. No one came to the car, didn’t know where to go to No one came to the car, didn’t know where to go to More

As usual I feel like I paid a bit too much but I know the market now and the vehicle I purchased would not last long. The staff however were very helpful and not pushy to make a sale. John followed up with m market now and the vehicle I purchased would not last long. The staff however were very helpful and not pushy to make a sale. John followed up with me even weeks later to help me find a great vehicle when it became available. Great experience to purchase from this dealer. More

We ordered a diesel F-250 with an 8' bed with Marc Vollrath early in the second week of October and took possession of it last Saturday. Marc was very knowledgeable in the procedure, explained what to Vollrath early in the second week of October and took possession of it last Saturday. Marc was very knowledgeable in the procedure, explained what to expect and streamlined the buying process. He made the deal a pleasant experience. More

I wish Brian Kline was the person i was actually dealing with because he's always been very friendly and on top of things with because he's always been very friendly and on top of things More

I didn’t really want to express my horrible experience yesterday but I guess I should. I've been with coconut point Ford since 2014. I bought two cars from them and do all my car maintenance with them. I yesterday but I guess I should. I've been with coconut point Ford since 2014. I bought two cars from them and do all my car maintenance with them. I went for an oil change and some other work well first of all they only have 1 guy and he’s only doing oil change really a whole dealership only 1 guy ruining the shop. okay so I did oil change but guess what the only one guy mechanic forgot to put the engine oil cap back on, so as I had to drive back to Miami. while I’m driving on 75 I noticed a smell of burning coming from the hood and once I open the hood I see smoke coming from the engine and the cap just sitting there!!! Really you are going to ruin my engine for this mistake. I drove back to the dealership, and I spoke with Steve from the parts department, and he didn't care about anything. He said to go to the quick lane and speak to George, he will help you!! George from quick lane that actually care and was able to help me!! I’m sorry to say name I don’t usually trying to mention anyone’s name so they don’t get in trouble but I’m still angry and very upset about the whole situation!! Well they changed the oil and put the cap back on and cleaned under the hood form all the oil but who know what the engine look like now!!! More

Clean and well staffed. Staff was courteous and knowledgable. They got me in and out of there within the timeframe promised Staff was courteous and knowledgable. They got me in and out of there within the timeframe promised More

I received excellent, quick service and the staff explained they would change the oil and put in a new battery. And finished by explaining to drive it for a week to see if the engine light would come explained they would change the oil and put in a new battery. And finished by explaining to drive it for a week to see if the engine light would come on again. More

Tom was great and very helpful though the process. He communicated the status of our order regularly. He communicated the status of our order regularly. More

I dealt with Steve in the maintenance department and his knowledge and service was impeccable. Nothing but good things to say about Steve and coconut point Ford knowledge and service was impeccable. Nothing but good things to say about Steve and coconut point Ford More