Coconut Point Ford - Service Center

I have been bringing my Jeep here for service for 3 yrs. Always great customer services. Russell was awesome ordering and installing my new tires this week. Always great customer services. Russell was awesome ordering and installing my new tires this week. More

All was good. Too early to know on the quality of work. When work is performed it takes some time to know if the quality was good, thus the 3 star rarjng. When work is performed it takes some time to know if the quality was good, thus the 3 star rarjng. More

Excellent dealership. Always handle my problem and service is quick. Brian Kline is an excellent service writer, and always ready to listen to a problem. service is quick. Brian Kline is an excellent service writer, and always ready to listen to a problem. More

Dropped my vehicle off was charged more than I was quoted . They did mail a gift certificate after for oil change . My vehicle had more issues after service then before servicing here . My dashboard lights w . They did mail a gift certificate after for oil change . My vehicle had more issues after service then before servicing here . My dashboard lights were now indicating issues and my speedometer didn’t work now at all . More

The service was efficient and the employees were courteous and professional. The waiting room was clean and chairs were spaced well. Love the Quick Lane! courteous and professional. The waiting room was clean and chairs were spaced well. Love the Quick Lane! More

I drive from Naples to Estero so I can have my vehicle serviced by them. It's worth the drive. Friendly, courteous and efficient. Very satisfied. serviced by them. It's worth the drive. Friendly, courteous and efficient. Very satisfied. More

Coconut Ford did an outstanding job of taking care of a rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. More

Fantastic service as always. Great communication. Detailed what was needed to be done on the car. Gave me several options to choose from. Will return Detailed what was needed to be done on the car. Gave me several options to choose from. Will return More

Service manager is rude, expressing disbelief that I’d previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to meet Ford recommendations, but pencil-whipped the paperwork to make it seem as if he’d checked the air pressure. Silly oversight that isn’t the hallmark of an outstanding organization. More

Excellent customer service, Quality service with the option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. More