Coggin Ford of Jacksonville

My experience was a good one. I needed some new tires. I came in and got them on order. Ken Thompson greeted us outside and ordered them for me. I was promptly called by him when the tires came in and made came in and got them on order. Ken Thompson greeted us outside and ordered them for me. I was promptly called by him when the tires came in and made an appointment to get them put on my Edge. Everything went smooth and I even got to take advantage of a special allignment price of $99.00. Ken Thompson was exceptional with his customer service and communication. He has helped me in the past many times and has never let me down. He has always been so pleasant to work with. More

Oil change, Appt.time 10:00, got in 9:55, coffee in lounge, complete in about 45 min. Car washed and ready to go. Very happy customer. Appt.time 10:00, got in 9:55, coffee in lounge, complete in about 45 min. Car washed and ready to go. Very happy customer. More

Very professional. Had transmission linkage issue, was able to fix without ordering any parts; however, since the truck was under warranty, and to ensure there would be no further issues, dealership decid able to fix without ordering any parts; however, since the truck was under warranty, and to ensure there would be no further issues, dealership decided to order replacement parts and install at no charge and at a time that worked for me. More

service on ford explorer I enjoyed working with gamble pitts. As always he displays a professional, friendly demeanor. The service was conducted in a timely manner and I am a I enjoyed working with gamble pitts. As always he displays a professional, friendly demeanor. The service was conducted in a timely manner and I am a HAPPY customer. More

Service was good while I waited. Gamble took care of me and got the work taken care of. I will be returning in the future. and got the work taken care of. I will be returning in the future. More

Service Department Several times In the past I haven't had a good experience at this dealership especially with their service department, but I tried them again and WOW Several times In the past I haven't had a good experience at this dealership especially with their service department, but I tried them again and WOW I was really surprised. Not sure what happened but it was a great experience and they finally acted like they gave a SH__. Everyone was very helpful and concerned and the vehicle diagnosis was quick. Thanks Rob More

It was a great experience!! The service department was very professional and courteous!! They answered my questions and seemed happy to help!! I will go back! very professional and courteous!! They answered my questions and seemed happy to help!! I will go back! More

The finance Dept took forever. Darlene said she was giving me the gap coverage for free because I was there 9 hrs but she didn’t giving me the gap coverage for free because I was there 9 hrs but she didn’t More

OIL CHANGE I want to personally recommend Gamble Pitts, Service Advisor. Gamble is very professional and patient and goes the extra mile to take care of customer I want to personally recommend Gamble Pitts, Service Advisor. Gamble is very professional and patient and goes the extra mile to take care of customers. Thanks, Gamble! More