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Coggin Ford of Jacksonville

Jacksonville, FL

4.4
949 Reviews

9650 Atlantic Blvd.

Jacksonville, FL

32225

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Showing 949 reviews

March 12, 2020

Worst experience of my life and I am currently still dealing with them 40 days laters. They messed up all my paperwork and lost my down payments and treated me like I will illegal immigrant. Very sad th More

by Blusaltlyfe
Recommend Dealer
No
Employees Worked With
Pat London, Paul Horne, Josh Driscoll, Nagy Waziry
May 09, 2020 -

Coggin Ford of Jacksonville responded

It is very unfortunate to learn about your unpleasant experience with us. I assure you that your experience does not reflect the standards by which we operate. Furthermore, we would greatly appreciate another opportunity to serve you with hopes of earning back your trust in us. Please contact me at 904-567-3954. Frank Brothers, General Manager

March 12, 2020

This is a great dealership with a great staff. Ken Thompson is a five star service advisor. He gave a second effort with all the extra questions I had. Thank you Ken. More

by Dave
Recommend Dealer
Yes
Employees Worked With
Ken, Thompson
Mar 30, 2020 -

Coggin Ford of Jacksonville responded

Hi, thank you for your review! Happy motoring!

March 12, 2020

Scheduled Maintenance Scheduled maintenance for my 2016 Ford F-150. All went well and my truck is in good shape. I had the battery replaced because it was 4 years old and More

by lnewton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Thompson
Mar 30, 2020 -

Coggin Ford of Jacksonville responded

Thank you! We hope to be of service to you again!

March 11, 2020

Used car buying experiance. I recently purchased a used pick up truck from this dealer. I placed a deposit over the phone with the sales person who was helping me who was very ni More

by Dsalazar8910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Roeber
May 09, 2020 -

Coggin Ford of Jacksonville responded

It is very unfortunate to learn about your unpleasant experience with us. I assure you that your experience does not reflect the standards by which we operate. Furthermore, we would greatly appreciate another opportunity to serve you with hopes of earning back your trust in us. Please contact me at 904-567-3954. Frank Brothers, General Manager

March 11, 2020

Ken provided excellent service and called me numerous times to keep me in the loop with the services I had scheduled. I would highly recommend this service center. More

by Ibanezrg7
Recommend Dealer
Yes
Employees Worked With
Ken
Mar 13, 2020 -

Coggin Ford of Jacksonville responded

Hi, thank you for your review! Happy motoring!

March 10, 2020

Not pleasing No organization took 45 minutes to find my key and still the work was done improperly. Tie wraps are not fords SOP to install replacement parts but it More

by eric.boyer1827
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Andrews
May 09, 2020 -

Coggin Ford of Jacksonville responded

Thank you for taking the time to write a review of our dealership. I am disappointed to hear that you were not satisfied with the work our service team provided. Please contact me at your earliest convenience, in an effort to resolve this situation and regain your trust in the Coggin Ford Jacksonville family. Frank Brothers, General Manager, 904-567-3954

March 07, 2020

2019 ford ranger Easy to work with friendly staff, good selection of vehicles, all involved seemed very knowledgeable, and willing to do whatever to close the deal, ov More

by rokeefe1957
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin White
Mar 09, 2020 -

Coggin Ford of Jacksonville responded

Hi, we are delighted to see this rating! Have a great day!

March 06, 2020

Consummate professionals The service professionals at Coggins Ford, starting with Terri Workman, flawlessly managed my expectations and completed the preventative maintenance More

by Platinum Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terri Workman
Mar 09, 2020 -

Coggin Ford of Jacksonville responded

Platinum Man, thank you again for taking the time to let us know how we did!

March 06, 2020

Gamble at Regency is the best.... fast and quick. And made sure I got to car 🚗❤️❤️ Service department.... Great service shall be back. Keep up the good work More

by parkerartavia86
Recommend Dealer
Yes
Employees Worked With
Gamble
Mar 09, 2020 -

Coggin Ford of Jacksonville responded

Hello parkerartavia86, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

March 05, 2020

Came in to Coggin Ford in Jax for my F-150’s first oil change. Rob told me that the crew would be done in about an hour, so I waited in their lounge. I received two progress reports via text while I waite More

by J.D.
Recommend Dealer
Yes
Employees Worked With
Rob Spiewak
Mar 30, 2020 -

Coggin Ford of Jacksonville responded

J.D., we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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