Coggin Ford of Jacksonville

Consistent Great Experience each time! The team is always honest about needs and Gil is great with any questions I may have. Took time to explain my options and Great Experience each time! The team is always honest about needs and Gil is great with any questions I may have. Took time to explain my options and helped me find the best solution. More

I normally speak highly of this dealership but after purchasing my second new car from them I've never felt so neglected as a customer. The vehicle had a cracked windshield when I test drove it and I ha purchasing my second new car from them I've never felt so neglected as a customer. The vehicle had a cracked windshield when I test drove it and I had to go thru all kinds of hoops to get it replaced. Here I am 5 days later and still waiting. I did not recieve a second More

Phenomenal service Josh D worked tirelessly to find me my perfect truck, and he didn’t disappoint! Everyone I worked with was pleasant and made sure I had the best deal Josh D worked tirelessly to find me my perfect truck, and he didn’t disappoint! Everyone I worked with was pleasant and made sure I had the best deal. I’d come back anytime. More

Had a appointment set up for my deck lid to be replaced. For me to get there on my day off my service writer to tell me they have to order the part then send me to the collision center for them to have no t For me to get there on my day off my service writer to tell me they have to order the part then send me to the collision center for them to have no techs and pretty much closed for the day. Had to wait almost 20 minutes for them to figure out if I was even covered. I left and told thrm to call me when they figure it out. Then my service writer called a few hours later and wanted me to drive back out there so they could take pictures of the part that needed replaced under warranty. Not impressed at all.... More

Excellent Nice interaction with Service Writer Gamble Pitts. Had "the works" package done. In and out in just over an hour. Excellent vehicle service, great Nice interaction with Service Writer Gamble Pitts. Had "the works" package done. In and out in just over an hour. Excellent vehicle service, great personal service. More

Good Service I was notified after an hour of waiting, not too bad for the overall service. A text was sent at the beginning and when they finished with my service. I was notified after an hour of waiting, not too bad for the overall service. A text was sent at the beginning and when they finished with my service. More

Poor communication I purchased my 2014 Ford Flex & have had all check-ups and repairs done at Coggin Ford. Personnel, actual repairs, car history records, & cost were al I purchased my 2014 Ford Flex & have had all check-ups and repairs done at Coggin Ford. Personnel, actual repairs, car history records, & cost were all appropriate this time. However, my car was towed in without me and it just sat for 3 work days. Other than being notified that Coggin received my car on the 1st day, I received no up-dates or status reports even after I called or texted them. This is REAL BAD for a business relationship! I'm a senior citizen & a caretaker. My eldest daughter had to go into the dealership on the 4th workday before service began. More