Coggin Ford of Jacksonville

Terrible service Took my car in Monday because there was a creaking noise coming from the back rear. My car was there for two days before it was even looked at it(I s Took my car in Monday because there was a creaking noise coming from the back rear. My car was there for two days before it was even looked at it(I scheduled an appt for 720am). I finally got a call Wednesday saying it was my shocks and it will be ready for pickup later that day. Great. Picked up up my car and later that night it started making the exact same noise so I scheduled another appt for that Friday. At first the service tech said he didn't hear anything. Then he mentioned my brakes. I left my car there and received a call saying the noise was coming from a dent on the left side that happened in January(where I hit a yellow pole but that dent was NEVER MENTIONED when I initially took my car in for the EXACT SAME NOISE. I was told that I needed to go through my insurance company. Needless to say I won't be taking my car back there. And someone servicing my car drank a Dr. Pepper and left the bottle in my car. More

Lack customer service in the service department 12 o’clock appointment to wait. Got the truck in a little before 1. SA never introduced himself just name and issues. Glovebox was replaced, window is 12 o’clock appointment to wait. Got the truck in a little before 1. SA never introduced himself just name and issues. Glovebox was replaced, window issue needed a part and told me to take the seat issue to the guy that put leather in that Coggin’s took it to and I paid Coggin’s. Then ask when I wanted to bring it back. The window issue was brought to the attention of the sales perso at time of purchase. Bad CS! More

Service Coggin Ford Service department is very attentive, quick and though to your service needs. Quick, same day repairs as well, with constant communication Coggin Ford Service department is very attentive, quick and though to your service needs. Quick, same day repairs as well, with constant communication throughout the day. Very pleased. More

Excellent service experience My service rep Ken Thompson at Coggin Ford is the best in the business. He keeps the customer informed as to what’s going on with your vehicle and exp My service rep Ken Thompson at Coggin Ford is the best in the business. He keeps the customer informed as to what’s going on with your vehicle and explains all your options when repairs are necessary. This is a very busy service department because they do such a good job. Ask for Ken you’ll be glad you did! More

love this service department They make it easy. Good service with competitive pricing! Love the new tech guy Mark in the service waiting area. He helped me understand and They make it easy. Good service with competitive pricing! Love the new tech guy Mark in the service waiting area. He helped me understand and sync my phone and car and showed me specific things I never knew my car could do! Got an oil change, battery, new wiper blades and was in and out in about an hour More

welcome disable people The guy who checked me in I think his name was Gable he did tell me but i have forgotten he was very considerate and thoughtful . I am handicapped and The guy who checked me in I think his name was Gable he did tell me but i have forgotten he was very considerate and thoughtful . I am handicapped and he tried to be as helpful as possible More

Just amazing Is a good to go and get services i Recommended that place with no doubt the service and the help was really good and the customer service amazing Is a good to go and get services i Recommended that place with no doubt the service and the help was really good and the customer service amazing More