Coggin Ford of Jacksonville

Nice Dealership Was warmly welcomed and helped out right away. I did have a appointment so they were expecting me. My service was performed in a time efficient and pr Was warmly welcomed and helped out right away. I did have a appointment so they were expecting me. My service was performed in a time efficient and professional manner. More

Awesome Customer Service Start to finish I was always kept informed and the Service team made that happen Gilbert Galvan was able to get me a rental car and it was mighty nic Start to finish I was always kept informed and the Service team made that happen Gilbert Galvan was able to get me a rental car and it was mighty nice to speak with another Ford Truck guy!!! More

No Service I called and made a appointment for my 2006 Lincoln Mark LT truck for Saturday October 12, 2019 at 7:30 am. Dropped off the truck at 7:15 am Saturday I called and made a appointment for my 2006 Lincoln Mark LT truck for Saturday October 12, 2019 at 7:30 am. Dropped off the truck at 7:15 am Saturday with Gamble Pitts in the Service Department. I received a text from Gamble about 15 or 20 minutes later with his contact # and that he could be reached by text also. Did not hear anything more all morning. At 12 PM I started calling Gamble phone #. No answer, went straight to answering machine every time. I left a message for him to call. I left Text messages to call me. I called the Service department. No answer. My wife started calling and finally around 1:45 or 2 PM she was able to get the operator to pick up. The operator was able to get Gamble in the service department. He said that nothing had been done on the truck, but it was in the clue to be worked on, but they were closing at 3 PM. He told her that we could leave it there until Monday to be worked on. I called back and told him to have my truck ready. Went by the service department about 2:45 PM and Gamble said he was were sorry but things got real busy and that he had 7 other customers that was not serviced also. So I can not comment on your service because I didn't receive any. No one bothered to make time to call me to say that they could not service my truck or if I wanted to leave it over the weekend. I had to call and call and call. I have had service on my mustang in the past and they did at least call me if any problems or could not get to it that day. I can comment on "No Communication" from the service department representatives. More

No communication I was disappointed with communication. Instead of getting updates I had to text the service advisor and get one line answers. I had to dig to get in I was disappointed with communication. Instead of getting updates I had to text the service advisor and get one line answers. I had to dig to get information, which is very unprofessional. Also when you're car breakdown due to a recall, you are billed for the loaner car. Not good business at all. Last time I will go there. More

Service representative - poor, workmanship - acceptable The service representative who greeted me and took my request for service needs to improve on his people skills. He presented himself as not caring at The service representative who greeted me and took my request for service needs to improve on his people skills. He presented himself as not caring at all about my problems with my rv. He had a take it or leave it attitude. Before I retired, I owned six automotive repair shops in five cities. If i had knowledge of a person with this type of attitude, he would not have been working for me for long. I would not return if I had to deal with him again. Maybe other people would not return either. More

We love Coggin Ford! This is our ninth vehicle we have purchased at this dealership. They are the most friendly group of people and they truly work to get you what you wan This is our ninth vehicle we have purchased at this dealership. They are the most friendly group of people and they truly work to get you what you want. They communicate wonderfully and are compassionate with their customers and their individual needs. Kevin White is truly amazing and Pat London rocks! We love these guys and will never buy from anywhere else!! More

Great service department Fast and great service. Very affordable, clean comfortable lounge to wait in. very nice people that are professional that will lookout for you and you Fast and great service. Very affordable, clean comfortable lounge to wait in. very nice people that are professional that will lookout for you and your vehicle More

I keep racking up the miles I add the miles and the Coggin Ford Truck crew keeps the truck freshly serviced. They are true experts. From my experience with other service depart I add the miles and the Coggin Ford Truck crew keeps the truck freshly serviced. They are true experts. From my experience with other service departments their expertise is the highest. More

Customer service terrible Even with appointment, had to wait. No one came out to greet and take keys as I have experienced at other dealerships. When I was done, I had to walk Even with appointment, had to wait. No one came out to greet and take keys as I have experienced at other dealerships. When I was done, I had to walk a very long way on the side of building to get my own car. I’m 70. More

Love my Platinum Explorer! Explorer is great and I'm having fun driving it! Buying the SUV at Coggin was a great experience. Kevin did a great job getting me the discounts I Explorer is great and I'm having fun driving it! Buying the SUV at Coggin was a great experience. Kevin did a great job getting me the discounts I qualified for and Darlene in finance got me through the paperwork with great professionalism very quickly - I even received a nice car-care kit in the end. I will probably have some questions as time goes by as the NAV Display does so many things! I really like the dashboard where you can place the data where you want. PS this was my 5th new Explorer More