Coggin Ford of Jacksonville

All praise for this dealer! Jessica in service is wonderful, professional and great at her position! Should be more people like her “in charge” and leading the pack!!! wonderful, professional and great at her position! Should be more people like her “in charge” and leading the pack!!! More

Poor experience I walked in to service center (15) min before my scheduled time and Both service writers were eating lunch at their desks. I stood around for a few m I walked in to service center (15) min before my scheduled time and Both service writers were eating lunch at their desks. I stood around for a few minutes until someone helped me. I was told that just because I was (15) min early that did not mean that I would get in early. A heck of a way to start off. The service writer took my info down. I asked about a detail ( snartsheild) I was told “we are trying to get rid of those guys from Philly”. I stated that I had purchased a smart Sheild warranty but cancelled it but I wanted to get the price for a detail. I was told that I did want to do that here. I went to the lounge and guess what. NO coffee I was told machine broke last week. The lounge was dirty and bear. I purchased my Truck @ Duval Ford but since this dealership is closer to my home I thought I could use it for service. After spending $82.00 for oil change tire rotation and windshield wiper blades I will now be traveling the extra (20) miles to Duval Ford where the service is excellent. Just what you would expect after spending &70,000. In a new vehicle More

Coggin Ford Service It is very easy to schedule service. The staff is always very courteous and professional. Clean waiting area, restrooms . They offer a shuttle service It is very easy to schedule service. The staff is always very courteous and professional. Clean waiting area, restrooms . They offer a shuttle service which is helpful. More

Kevin White! Kevin White was very kind and professional during the purchase of my 2016 Ford F150 Lariat. He was very patient and answered all our questions and tr Kevin White was very kind and professional during the purchase of my 2016 Ford F150 Lariat. He was very patient and answered all our questions and truly went above and beyond the call of duty. Thank you Kevin! You are a true gentleman and we appreciate you! More

I was treated very professionally by Rob and my issue was dealt with, comfortable waiting area, was kept updated on process, I recommend coffin ford to anyone looking dealt with, comfortable waiting area, was kept updated on process, I recommend coffin ford to anyone looking More

Outstanding service Kendall took great care of my maintenance needs and actually got my truck to me ahead of schedule. Super friendly and super efficient. Always trustwo Kendall took great care of my maintenance needs and actually got my truck to me ahead of schedule. Super friendly and super efficient. Always trustworthy. I trust him and Coggin Ford with all my vehicles. More

Customer Service is Personal and Extraordinary! This was my first service visit since moving to Jacksonville. From the moment I pulled into the service area, personnel were extremely helpful, especi This was my first service visit since moving to Jacksonville. From the moment I pulled into the service area, personnel were extremely helpful, especially Jasmine who helped me know where to go and called a service advisor - Ken Thompson, to see me through the process. He was careful to help me understand how it worked at Coggin Ford and was very pleasant. The charges on my bill were much less than I expected, and they even washed my car without charge. I will be very comfortable keeping Coggin as my Ford dealership based on my first experience with Coggin service personnel. I have purchased and driven Ford vehicles exclusively since 1985. More

Needs improvement in customer service. They were able to fix my car and nailed what's causing the problems. I was very happy with the car service (repair). But customer service can still im They were able to fix my car and nailed what's causing the problems. I was very happy with the car service (repair). But customer service can still improve. I think they need more people. Lady at the cashier is doing a lot of stuff at the same time and same with the other service guys. So it's taking more time for them to close services/customer help. But overall it was a good experience. I would definitely come back to get my car serviced here. More

Awesome awesome and more awesomeness‼️ Great customer Awesome awesome and more awesomeness‼️ Great customer service the staff here is determined and dedicated to their customers. A special thanks to ms Awesome awesome and more awesomeness‼️ Great customer service the staff here is determined and dedicated to their customers. A special thanks to ms Darlene, mr Kevin, and mr josh. More

Very helpful and friendly salesman Kevin was extremely knowledgeable about the vehicle. He was very patient and explained everything to us. He was kind and friendly. We enjoyed the buyi Kevin was extremely knowledgeable about the vehicle. He was very patient and explained everything to us. He was kind and friendly. We enjoyed the buying process with him. More