Coggin Ford of Jacksonville

Needs improvement in customer service. They were able to fix my car and nailed what's causing the problems. I was very happy with the car service (repair). But customer service can still im They were able to fix my car and nailed what's causing the problems. I was very happy with the car service (repair). But customer service can still improve. I think they need more people. Lady at the cashier is doing a lot of stuff at the same time and same with the other service guys. So it's taking more time for them to close services/customer help. But overall it was a good experience. I would definitely come back to get my car serviced here. More

Awesome awesome and more awesomeness‼️ Great customer Awesome awesome and more awesomeness‼️ Great customer service the staff here is determined and dedicated to their customers. A special thanks to ms Awesome awesome and more awesomeness‼️ Great customer service the staff here is determined and dedicated to their customers. A special thanks to ms Darlene, mr Kevin, and mr josh. More

Decent experience They were quick to take me and for a same day scheduled oil change/tire rotation. Took under 2 hours. They usually go over what all was done to the ca They were quick to take me and for a same day scheduled oil change/tire rotation. Took under 2 hours. They usually go over what all was done to the car and anything to watch out for needing replacement soon, but not this time. Nothing but signatures and showing me the door out. More

Very helpful and friendly salesman Kevin was extremely knowledgeable about the vehicle. He was very patient and explained everything to us. He was kind and friendly. We enjoyed the buyi Kevin was extremely knowledgeable about the vehicle. He was very patient and explained everything to us. He was kind and friendly. We enjoyed the buying process with him. More

Gamble Pitts is our service advisor he has always gone out of his way to help when we have had issues with our car he is the main reason we keep coming back out of his way to help when we have had issues with our car he is the main reason we keep coming back More

Everyone involved with the purchase of my vehicle were incredibly friendly, very professional and were such a pleasure to work with. This was absolutely the best purchase experience. incredibly friendly, very professional and were such a pleasure to work with. This was absolutely the best purchase experience. More

Great service Service was a quick turn around. When I walked in all of the service team members were eager to help. Gil was my advisor and did a great job of keepin Service was a quick turn around. When I walked in all of the service team members were eager to help. Gil was my advisor and did a great job of keeping me informed until my car was available. More

Great Service Service department was able to work my vehicle into their busy schedule and service my vehicle last minute. I greatly appreciete it. Great Job Service Service department was able to work my vehicle into their busy schedule and service my vehicle last minute. I greatly appreciete it. Great Job Service Department. More

I had airbag recall on my mustang. Gilbert was my contact, very pleasant and provided great customer service. He made very accommodating arrangements to take me back home so I did not have to wait on contact, very pleasant and provided great customer service. He made very accommodating arrangements to take me back home so I did not have to wait on the repair. Texted me a few hours later to say my car was ready and my ride back there was on the way. I’m one very satisfied customer!!!! More

Improve in the service comparing with my last visit 4 months ago I noticed that new GM is running the facilities now you can tell that Good for Coggin ford months ago I noticed that new GM is running the facilities now you can tell that Good for Coggin ford More