Coggin Ford of Jacksonville

Maurice does an excellent job!! Maurice Mulin is an excellent service adviser. He is honest and straight forward and we will continue to use Coggin Ford in the future! The work you Maurice Mulin is an excellent service adviser. He is honest and straight forward and we will continue to use Coggin Ford in the future! The work you do isn't bad either!! LOL More

Very satisfied with Kenny Kenny is very professional and helpful. He is also friendly and a pleasure to work with. Great customer service! Also, the waiting room is comforta Kenny is very professional and helpful. He is also friendly and a pleasure to work with. Great customer service! Also, the waiting room is comfortable and relaxing. Thank you!! More

Great experience!!!!!! I had a problem with my car and they fixed it. I had had the same problem 5 months ago and they said that it could be a defective part. The best situa I had a problem with my car and they fixed it. I had had the same problem 5 months ago and they said that it could be a defective part. The best situation is they stood by the warranty and Terry was the best. No charge!!! Great companies stand behind their work and they did!!! Thank you!!! Earl More

Ken Thompson is bu far the best tech ever Ken Thompson is always the tech I request he has been a great help every time I come in...great customers service level always keeps me posted on prog Ken Thompson is always the tech I request he has been a great help every time I come in...great customers service level always keeps me posted on progress of work being done More

Buying a new car I had excellent service with buying a new card. Worked with Marquis, who was extremely accommodating and helpful. He was very patient with my questi I had excellent service with buying a new card. Worked with Marquis, who was extremely accommodating and helpful. He was very patient with my questions and detailed with answers. Ken in the finance department did a thorough and detailed job as well, All contact with employees there was outstanding, including Kenicia in online sales. More

First time While this was my first time at Coggin Ford, I’ve been to many dealerships over my span of car ownership. I would say this was one of the more pleasan While this was my first time at Coggin Ford, I’ve been to many dealerships over my span of car ownership. I would say this was one of the more pleasant experiences, not that anyone truly enjoys having to have your vehicle serviced. They kept me informed through every step sent me text updates, and stuck to their estimate with the exception of the amount of time it would take. The finished ahead of their estimate. I will definitely be returning. More

Services Great customer services and the Rep was very knowledgeable. The Rep helped me and got me out and a good time. He answer all of my questions Great customer services and the Rep was very knowledgeable. The Rep helped me and got me out and a good time. He answer all of my questions More

Recall service visit Took my 2010 Ford fusion sport and for airbag recall. I was greeted as soon as I walked in the service entrance and my vehicle was taken back to have Took my 2010 Ford fusion sport and for airbag recall. I was greeted as soon as I walked in the service entrance and my vehicle was taken back to have the recall service completed in a timely manner. Chris my service advisor was very helpful throughout my visit More

Mediocre Service I’ve brought my Truck in multiple times for various issues and typically the response is ‘No code, no problem’. I get a very noticeable hesitation whe I’ve brought my Truck in multiple times for various issues and typically the response is ‘No code, no problem’. I get a very noticeable hesitation when accelerating at all speeds. Passing on the highway is not a comfortable feeling. 5.0 with 10-speed trans. Plenty of power but the truck accelerates poorly. The Techs always say, yea I kind of feel the hesitation but there are no codes when plugged in, so it meets Fords specs. The trans is also clunky, but the response I get from Ford Service is ‘that is typical of the new 10-speed. I have driven other Fords with the 10-speed trans and they are very smooth driving. The last one was a Ford SUV with the 3.5 eco boost. Disappointed with their responses. More

Customer Service I was impressed by the efficiency of the staff and my Service Adviser Chris Horak. He explained what would be done and what would be needed to take c I was impressed by the efficiency of the staff and my Service Adviser Chris Horak. He explained what would be done and what would be needed to take care of the Ford Recall on my Vehicle. He came into the Customer Lounge and gave me an update during the process and told me it would not be much longer , which I might add has never happened before at any other Dealership except when something else had to be done. He answered my questions regarding the problem and was well informed. And when he brought the car up after it was finished he pointed out some issues I needed to take care of soon, which I will be returning to have done when I can schedule it and thanked me for my business. A very pleasant person and experience, . More