Coggin Ford of Jacksonville

GREAT Customer Care! The Coggin Ford team knows how to treat their customers with care. They listen to what the customer wants and goes above and beyond to make it happen. The Coggin Ford team knows how to treat their customers with care. They listen to what the customer wants and goes above and beyond to make it happen. There’s a reason you see so many Fords on the road and I bet they all came to Coggin Ford to purchase them! 😀 Great team, great service. Thanks Coggin! More

Great service Friendly quick service. Always professional & do a great job. Gamble us engaging & makes you feel like a valued customer I will continue to ta Friendly quick service. Always professional & do a great job. Gamble us engaging & makes you feel like a valued customer I will continue to take my car to Coggins for service. More

Quick and efficient When I checked in with Service Advisor Rob Spiewak he told me the services I needed would take two hours. When I looked at the lineup of cars, I gues When I checked in with Service Advisor Rob Spiewak he told me the services I needed would take two hours. When I looked at the lineup of cars, I guessed it would surely be a three hour wait, so I settled into the lounge with my book. I was pleasantly surprised when Rob called me after only an hour wait, and said my car was ready to go! All the service was done and I appreciated the fact that he hustled my car through the system. Thanks so much to Rob Spiewak for managing throughput. More

Awesome Thank you Gamble. You always get it done and stay in touch. That helps me plan my day(s) out. Ya’ll are always on top of things. Thank you Gamble. You always get it done and stay in touch. That helps me plan my day(s) out. Ya’ll are always on top of things. More

Lack of communication There should always be transparency between the business and the customer. When a customer is specific about what brought them in and what their expec There should always be transparency between the business and the customer. When a customer is specific about what brought them in and what their expectations are, if something changes you should have that conversation with the customer. Their was no review of the charges nor a conversation of the services received prior to being sent to the cashier. I did speak with the manager Al Miller and to sum it up “ he did not see any opportunities for change “ . The bottom line is the customer has to consent to the charges prior to you performing the service. Hidden charges will not improve the customer experience. This is the second time I had to request for the oil life screen to be reset. Now I will have to find another dealership to reset this for me because I do not live or work close to Coggin Ford. Wish me luck! More

Service Department Ken Thompson was fantastic and such a pleasure to interact with in the service department. The team was busy today but managed to get myself and seve Ken Thompson was fantastic and such a pleasure to interact with in the service department. The team was busy today but managed to get myself and several others in and out in a timely fashion. Awesome job done by an awesome crew! More

Basic service performed. Went in for a basic service. Oil change, tire rotation, and check fluids. Service was prompt and courteous from beginning to finish. I was very please Went in for a basic service. Oil change, tire rotation, and check fluids. Service was prompt and courteous from beginning to finish. I was very pleased with the service. More

Good experience Made appointment brought in my truck, they took it in on time and fixed my issue and was very polite and helpful over all had a very good experience Made appointment brought in my truck, they took it in on time and fixed my issue and was very polite and helpful over all had a very good experience with having to bring my truck into dealership for work on my truck. More

Wasted day Took my 2015 Ford for a required service safety recall. Waited 5 hours no service was performed and no one advised me on the status of my vehicle. Re Took my 2015 Ford for a required service safety recall. Waited 5 hours no service was performed and no one advised me on the status of my vehicle. Recall needed service was not performed. Bad service all around. No follow up. More