
Coggin Ford of Jacksonville
Jacksonville, FL
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Today, 3/11/2025, I walked into Coggin Ford of Jacksonville and I honestly didn’t know what to expect, I’ve never in my life (I’m 36 btw) purchased a brand new car and for the first time today I w Jacksonville and I honestly didn’t know what to expect, I’ve never in my life (I’m 36 btw) purchased a brand new car and for the first time today I was able to leave with everything I wanted thanks to Mark Dennis (my salesman), Darlene (finance) and Erik (finance). I was so happy I started crying and asked Mark if I could hug him. I gave him about 6 hugs before I finally left. I also hugged Darlene a few times and almost made her cry. I’m so happy and proud of myself for being able to do this myself without anyone’s help. I work so hard and really deserve this. Today was such an amazing buying experience, everyone made sure to take their time and show me everything about my new car and also gave me the best financing available. I’m over the moon and I cannot thank everyone at Coggin Ford of Jacksonville enough. My boyfriend had recently purchased an Explorer from Duval Ford and let me just say? The differences in the experience were astronomical! Such a better experience at Coggin than Duval, I cannot express it enough. Thank you again!! More
I highly recommend this dealership! We have worked with them twice now. My fiancé bought a F-250 and me a new buyer got a Honda Civic! But could not recommend a better sales guy, Mr.Cla We have worked with them twice now. My fiancé bought a F-250 and me a new buyer got a Honda Civic! But could not recommend a better sales guy, Mr.Clarence Rasberry! We walked in and he knew what he was getting into as I was a new buyer and did his magic! I got exactly what I was looking for and for the right price! I definitely appreciate the whole team! More
Mr. Raspberry was very nice and extremely helpful he did his best to get us what we need, but Mr. Raspberry's Manager did not close the deal and actually offended us with his $ 300 discount on a manual jeep his best to get us what we need, but Mr. Raspberry's Manager did not close the deal and actually offended us with his $ 300 discount on a manual jeep that will be sitting in his lot for a while! We ended up buying for sale by owner saved way more than $300! I loved working with Mr. Raspberry but bureaucracy sucks! More
We had a great visit, at the dealership yesterday, August 13, 2024. We were pleasantly greeted by sales consultant C Raspberry we let him know we were in the market for a 2024 F150 but just looking at the t 13, 2024. We were pleasantly greeted by sales consultant C Raspberry we let him know we were in the market for a 2024 F150 but just looking at the time, he gave us a tour of a couple of vehicles, showed us a few options so I am very confident that when the day comes later this year we will be making a deal. Thank You for your time. Be Blessed Fernando and Danita Beckworth More
I met Kendall Thompson in 2012. Today, I have the utmost respect and appreciation for his helpful, courteous, and professional customer relations. Ken has an positive, upbeat deme Today, I have the utmost respect and appreciation for his helpful, courteous, and professional customer relations. Ken has an positive, upbeat demeaner in his approach in customer service in with dealing customers. He is articulate, knowledgeable and informative with can do-resolve. Ken is the beyond compare. And he is the only reason that I continue to have Ken and Coggin Ford service my 2012 Ford Fusion. More
5 Stars! Best new vehicle purchase experience I ever had. I worked with Eric Redding over the phone and email on a F150 KR. At first I was hesitant being that Best new vehicle purchase experience I ever had. I worked with Eric Redding over the phone and email on a F150 KR. At first I was hesitant being that this dealership was 400 miles away, but Eric Redding was transparent on all the numbers. After speaking with him I decided to make the trip. Eric Redding is a genuine person who made the process so easy. I got a great deal. No pressure tactics, no nonsense add ons or things that have no value to customers. This is the way purchasing a vehicle should be! It was nice to see a sales representative that had product knowledge on what they were selling. Eric Redding definitely represented Coggin Ford and the Ford brand on a higher level. Overall great feeling from start to end. Also, Darlene Tomline in finance was a pleasure to deal with. She takes pride in what she does to make sure you get the best rates and choices that add value for the customers best interest. She’s goes through everything with you step by step. I highly recommend Coggin Ford in Jacksonville! More
Mr. Clarence Raspberry has good customer service, very positive and patience with the customers, gives the best advice and very helpful. He has a very positive attitude and I had a wonderful experience do positive and patience with the customers, gives the best advice and very helpful. He has a very positive attitude and I had a wonderful experience doing business with him. He is very knowledgeable and compassionate with his work. I will always come back to Coggin for my cars. This is family oriented business. My son brought a car, 2020 Kia Sorento. More
Worst experience ever with customer service from new vehicle sales to service. Purchased a new F-150 which had a cracked windshield (which we noticed the night from returning from purchase). Was told b vehicle sales to service. Purchased a new F-150 which had a cracked windshield (which we noticed the night from returning from purchase). Was told by salesman that new windshield order 2 days after purchase. 2 weeks after spent literally the best part of the day being transferred, hung up on, promised call backs, etc. Finally informed by the new vehicle manager (2nd one I spoke w/ in a week that had no idea) the windshield was never order. When windshield was in, they set appointment with service through service manager for 7:30am. Show up at service at 7:30 am, my allotted time, no one has any idea why I am there. Asked to speak w/ service manager and was told she doesn't work this early. This dealership as a serious lack of communication, with not only customers, but with their internal group and departments. I strongly recommend checking all the dealer's ratings and reviews prior to purchasing a vehicle or services here. I learned the hard way!!! BTW it took over a month to get my windshield replaced and would definitely have taken much longer if I hadn't continually followed up. Also, during the first 2 weeks I started getting a Trailer Brake Fault warning and blinker indicators began flashing extremely fast. Was informed by service department at this dealership that I would have to leave my vehicle for 3-5 days for them to determine the reason for the issue. Called another dealership who promised to repair same day. A brand-new truck and I was asked to leave for 3-5 days is ridiculous. Also, they take your credit card for a loaner, and have you sign and check off a dozen things you agree to such as paying for the gas you use and limiting the loaner to 100 miles a day and you have to pay for extra mileage (I live 60mi. round trip from dealer) or you do not get a loaner. You are only a number for their bottom line and literally do not care what happens after you purchase your vehicle. BEWARE More