Coggin Ford of Jacksonville

Worst experience ever with customer service from new vehicle sales to service. Purchased a new F-150 which had a cracked windshield (which we noticed the night from returning from purchase). Was told b vehicle sales to service. Purchased a new F-150 which had a cracked windshield (which we noticed the night from returning from purchase). Was told by salesman that new windshield order 2 days after purchase. 2 weeks after spent literally the best part of the day being transferred, hung up on, promised call backs, etc. Finally informed by the new vehicle manager (2nd one I spoke w/ in a week that had no idea) the windshield was never order. When windshield was in, they set appointment with service through service manager for 7:30am. Show up at service at 7:30 am, my allotted time, no one has any idea why I am there. Asked to speak w/ service manager and was told she doesn't work this early. This dealership as a serious lack of communication, with not only customers, but with their internal group and departments. I strongly recommend checking all the dealer's ratings and reviews prior to purchasing a vehicle or services here. I learned the hard way!!! BTW it took over a month to get my windshield replaced and would definitely have taken much longer if I hadn't continually followed up. Also, during the first 2 weeks I started getting a Trailer Brake Fault warning and blinker indicators began flashing extremely fast. Was informed by service department at this dealership that I would have to leave my vehicle for 3-5 days for them to determine the reason for the issue. Called another dealership who promised to repair same day. A brand-new truck and I was asked to leave for 3-5 days is ridiculous. Also, they take your credit card for a loaner, and have you sign and check off a dozen things you agree to such as paying for the gas you use and limiting the loaner to 100 miles a day and you have to pay for extra mileage (I live 60mi. round trip from dealer) or you do not get a loaner. You are only a number for their bottom line and literally do not care what happens after you purchase your vehicle. BEWARE More

I would give 0 stars if it was available. Took my mustang in for a recall that I was assured they had the parts to fix. 3 days later no updates and of course no one returns calls even the s Took my mustang in for a recall that I was assured they had the parts to fix. 3 days later no updates and of course no one returns calls even the service manager or the dealership manager. I finally pucked my car up after finding out it had been teady for 3 hours. My backup camera works but i now dont have tail lights, or brake lights.also my drivers heated seat doesnt work. Last time I took it in to fix my air conditioner my dashboard lights didnt work. My best laugh is being told that just because you have an appt doesnt mean You will be seen the same day. Stay away from Coggin Ford Service if You can More

Communication and respect are not a part of this business. Unless you’re getting an in and out oil change I strongly recommend avoiding. business. Unless you’re getting an in and out oil change I strongly recommend avoiding. More

Extremally poor service. I made an appointment to have my 2022 Ford truck looked at. some one called and cancelled the appointment and I had to reschedule. It took two week I made an appointment to have my 2022 Ford truck looked at. some one called and cancelled the appointment and I had to reschedule. It took two week to get the appointment, my truck was in the shop over a week and they did not look at it. They would not return calls. I have called trying to reach the manager he has not called back. More

This is my second time at this dealership and I got to admit that the team here, from sales to service is beyond the best I've dealt with in dealerships. My service rep was Jeremy and his professionalism admit that the team here, from sales to service is beyond the best I've dealt with in dealerships. My service rep was Jeremy and his professionalism and courtesy is above and beyond. Keep up the great work and I'll always return. Thanks guys for your service!! Teddy Simmons Retired U.S. Army More