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Coggin Ford of Jacksonville

Jacksonville, FL

Overview
Reviews
4.6
1,006 Reviews
Call Dealership (904) 394-9984
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9650 Atlantic Blvd.

Jacksonville, FL

32225

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Showing 1,006 reviews

August 29, 2025

my Ecosport been recall short after i bought it new in 2018 THEY make appointments to pick up my car and don't even have parts for it. It like no one knows what going on in the service department. I have More

by mooselodge455chapter305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Horne, David Sparks
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Sep 08, 2025 -

Coggin Ford of Jacksonville responded

Thank you for sharing your concerns. Manufacturer recalls can sometimes create delays due to parts availability, but it’s important to us that you feel updated throughout the process. Communication is a key part of service, and I’d like the chance to review your experience and go over the details with you directly. Please contact me at your convenience so we can discuss further. Best, Shaun Atkinson General Manager satkinson@cogginauto.com 970-456-7973

August 26, 2025

Sales person was great, I just had a baby and have a rough schedule working nights. He was super patient and helpful found exactly what I wanted and a great price. More

by Wayler4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake, sales, Darlene Tomline
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August 15, 2025

Rob anf Johnny were very helpful with my vehicle service. It took a long time but they kept me informed the whole time. More

by pepper1954.dh
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rob and Johnny
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August 15, 2025

Loved the valet service. Will do it again Also great service Thank you very much More

by wanderingstealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Rose, Paul Horne
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August 01, 2025

Great service! The car buying process was quick and easy. Would definitely return for future purchases. More

by sandsrudd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Fagan
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July 30, 2025

I recently bought a used BMW X5 from Coggin Ford. We had a couple of minor issues with it right after buying it, and the management at Coggin Ford were very responsive and made things right. They do More

by JamesG
Recommend Dealer
Yes
Employees Worked With
Erik Shipley, Robert Andrews
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July 29, 2025

Service managers knowledgeable and follow-up. Work performed as described and completed in the scheduled timeframe. More

by Pschm57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Rodenberry
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July 27, 2025

Professional, friendly and helpful! I am from PCB and would cone here again! Kadeem Smith was my service guy...he is awesome! More

by fltravelrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadeem Smith
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July 26, 2025

No one came to my car to assist. I had to flag help. Terrible CS More

by cbest4098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
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Jul 30, 2025 -

Coggin Ford of Jacksonville responded

Hi, thank you for sharing your experience. We're truly sorry no one came to assist you promptly and that you felt let down by our customer service. This isn’t the level of attentiveness we aim to provide. Please reach out so we can address this personally and improve your next visit. Ronald Messinetti, General Manager Coggin Ford Jacksonville 904-747-8996

July 24, 2025

Robert Rose was wonderful! My car had a flat tire that AAA couldn’t fix, so I had it towed to Coggin Ford He got my tire fixed and he had my car delivered to my house! I can’t More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Rose
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