
Coggin Ford of Jacksonville
Jacksonville, FL
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Satisfied When I drove away from the dealership in my new car I was very pleased with the product and price. Everyone I met throughout the shopping negotiation When I drove away from the dealership in my new car I was very pleased with the product and price. Everyone I met throughout the shopping negotiation proved to be knowledgeable and willing to listen to exactly what I was looking for. The Coggin Ford dealership is one I recommend to anyone looking for quality at a fair price. You'll like our salesman. Ask for Mike Penello. More
Horrible They are the worst for service. I made an appointment to have my transmission looked at and an oil change. When the car gets there for service they in They are the worst for service. I made an appointment to have my transmission looked at and an oil change. When the car gets there for service they indicate their transmission folks are 4 days behind. So my question is why didn’t they make my appointment for 4 days from now? Total waste of time. The clutch has been replaced before and I had similar issue. Their transmission people are always days behind it appears. It’s already a class action on these cars for this very issue. I also wanted 2 new tires and instead of the service person finding tires for me they send me to the Parts Department for me to do it! Really! I’ll take my business for tires elsewhere. Maurice is totally useless as a service rep and scheduling an appointment is apparently useless. More
exceptional service i was stranded in jacksonville fla on a saturday in february and needed a new wheel rim replaced.every dealer i spoke with said thejy couldn't order i i was stranded in jacksonville fla on a saturday in february and needed a new wheel rim replaced.every dealer i spoke with said thejy couldn't order it til monday and receive it on tuesday. that would have kept me in jacksonvilee for at least 4 more days.i called COGGGIN FORD SERVICE ON A SATURDAY morning and asked if anything could be done.he had an idea and asked service manager if a wheel could be taken off a car on lot.after asking sales manager he called me back and said they could.I drove to their location and was serviced promptly.i want to commend tommy cheing the service advisor for going the extra mile for us.His efforts were extraordinary.he saved me from being stranded for four more days. he deserves an award. thanks again More
Too Busy for Customers We literally walked around the entire lot for 20 minutes, expecting a salesperson to come up and greet us. Nope. We walked inside to the front desk We literally walked around the entire lot for 20 minutes, expecting a salesperson to come up and greet us. Nope. We walked inside to the front desk and were told we had to wait until someone was available to be assisted. More
sales experience Great experience The Salesman (Mike) was excellent and went out of his way to make the experience great. No high pressure sales from him just pleasan Great experience The Salesman (Mike) was excellent and went out of his way to make the experience great. No high pressure sales from him just pleasant and curtious: thank you Mike More
Words can’t describe the phenomenal service from Fred and Co I highly recommend Coggin Ford, I could not have asked for better car buying experience. Fred Randolph did an amazing job as our salesman. No pressure I highly recommend Coggin Ford, I could not have asked for better car buying experience. Fred Randolph did an amazing job as our salesman. No pressure, no haggle, just a smooth transaction. Thank you Fred and thank you Coggin Ford and we look forward to coming back to you for our next vehicle! More
Husband bought a truck and it was his best experience ever!! I was at dealership with my husband when he was purchasing his new truck. It was a smooth transaction and Fred was a superior salesman and very helpfu I was at dealership with my husband when he was purchasing his new truck. It was a smooth transaction and Fred was a superior salesman and very helpful. Thanks to him we have a reliable vehicle and we are no longer apprehensive when we buy our next car, we know we will get premier service with Fred and Coggin Ford! More
Awesome People! You guys were awesome! Fred at Coggin Ford is a hype machine! Reccomended! Gave great value and service; Fred answered all questions, even the tough o You guys were awesome! Fred at Coggin Ford is a hype machine! Reccomended! Gave great value and service; Fred answered all questions, even the tough ones! More
Traded in my car The day I called Randy Kennedy (Sales Manager) and explained what was going on with my Ford Edge he was very helpful, understanding and encouraged me The day I called Randy Kennedy (Sales Manager) and explained what was going on with my Ford Edge he was very helpful, understanding and encouraged me to come in. He said he would have someone call me to set an appointment that was convenient for me. Within an hour I received a call from Mack Stokes and went in the next morning. Long story short I was there all day deciding what to do. But with the help of Mack and Anthony Canton I was able to make a decision at the end of the day. These guys along with Alex in the Finance Department was awesome. In today society it is very hard to find customer service but with the help of these guys I believe its still there. They truly cared and wanted to help me. The next day I went in to finalize some items, Randy and I talked and I expressed my thanks to him and his staff. Thank you again. Also, Anthony my sales guy was extra amazing. :] More
Awesome customer service My experience at Coggin Ford was awesome. Fred and Darlene provided superb customer service from start to finish. I would recommend them to all my fam My experience at Coggin Ford was awesome. Fred and Darlene provided superb customer service from start to finish. I would recommend them to all my family and friends. More