Coggin Ford of Jacksonville

Great non-pressured buying Great initial and follow-up. No pressure if you're not ready. Rob Andrews made secondary contact to set up test drive. Went in and was very friendly. Great initial and follow-up. No pressure if you're not ready. Rob Andrews made secondary contact to set up test drive. Went in and was very friendly. Due to his current situation he couldn't completely assist. Which I pray for him to have a speedy recovery. He set me up with Mr. Zachary Morgan, which he found out what I was looking for in a Ford Fusion SE. He was very knowledgeable and carefully explained and demonstrated the many, many amenities. I felt welcomed and loved. I was very comfortable and found the vehicle I wanted for future purchase in August. More

Excellent service and assistance from the Service Dept. I am writing this for my mother (is in her 70's) For all the help and how she was treated when she took her Mercury Mountainer in for repairs rec I am writing this for my mother (is in her 70's) For all the help and how she was treated when she took her Mercury Mountainer in for repairs recently. She had been given a repair estimate from another dealer which I felt was overly expensive, so I recommended she take it here for a 2nd opinion. She was met by Ken Thompson, who was great. He had his tech Mark Green check the items from the other dealership and verify the problem. After getting her okay to proceed, he replaced the worn parts including an extra item they missed and repaired her side mirror for less than previously quoted. The care and service she received was excellent and she was back to driving sooner than expected with the piece of mind knowing it was safe to drive again. Thank you both for helping my mother and providing excellent customer service. Ken C. More

Great deal on a used truck. A trade in showed on their web site that I was interested in. It was so recent, it hadn't been through service, & they had to find the keys. Antho A trade in showed on their web site that I was interested in. It was so recent, it hadn't been through service, & they had to find the keys. Anthony did a great job for me, he's very honest, straight forward & down to earth. The price was right, so I bought the truck. More

Great Customer Service The overall visit was wonderful, we quickly found the car we wanted and was able to look over and test drive the vehicle with ease. Zach was a great The overall visit was wonderful, we quickly found the car we wanted and was able to look over and test drive the vehicle with ease. Zach was a great salesman, not overbearing, very knowledgeable of questions we had, and constantly looking out for our interest. More

GREAT CUSTOMER RELATIONS I brought my 2012 Fusion in for service on Saturday, 04/22/2017. I had the great pleasure of being helped by Bianca McHenry. I am a stickler for I brought my 2012 Fusion in for service on Saturday, 04/22/2017. I had the great pleasure of being helped by Bianca McHenry. I am a stickler for excellent customerservice, moreover, customer service is not a department it's everyone's job. Although, she's not assigned to the service department, she pitched-in to get the completion and delivery of getting my vehicle. She carries an outstanding swagger in customer relations. Her approach in greeting customers are exemplary. Your company have an outstanding employee in Bianca McHenry. Sincere thanks, A. LAMAR DAILEY Attorney-In-Fact aadeptservices@gmail.com More

KEN THOMPSON PRO CAN-DO FRAME OF MIND April 22, 2017 I met Ken Thompson at my first oil change on my 2012 Ford Fusion. Ken is a consummate professional. He is very friendly, courteous, April 22, 2017 I met Ken Thompson at my first oil change on my 2012 Ford Fusion. Ken is a consummate professional. He is very friendly, courteous, helpful and knowledgeable on taking care of the customers. He made me felt that he sincerely appreciated my business. I keep coming back to your service center, simply because of the outstanding customer relationsship of Kendall. Sincere thanks, AL'D More

Customer Service is Poor I received a recall notification that indicated a quick-fix problem with my mother's car. I called and talked to someone in Service. He couldn't tel I received a recall notification that indicated a quick-fix problem with my mother's car. I called and talked to someone in Service. He couldn't tell me how long the repair would take (I gave him the code on the notice) but said he would check and get back to me. Two days later no return call so I called again. I was told the same thing, but this time is was " someone will get back to you right away". That was 6 days ago and still no call. In the past when this occurred with my car at another Ford dealership I was told how long the repair would take without asking and I therefore could plan the repair. Coggin Ford doesn't seemed the least bit concerned with customer service. I will remember this when I purchase my next car. More