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Coggin Ford of Jacksonville
Jacksonville, FL
949 Reviews
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March 01, 2017
Paid cash, 7 weeks later still do not have paperwork to get I purchased a car on January 15th from Coggin Ford for my daughters impending sweet 16th birthday. I paid cash for the vehicle and left the dealership I purchased a car on January 15th from Coggin Ford for my daughters impending sweet 16th birthday. I paid cash for the vehicle and left the dealership satisfied that I had gotten at least an average deal on the car, and aside from the seemingly excessive amount of time it took from the decision to purchase the car until I finally left the dealership, my opinion of Coggin Ford was not negative. The opinion has since changed. I now would not be comfortable recommending this dealership to anyone I care about. Here is my reason. On January 18th a received a call from the salesman requesting proof the car was insured. He told me that they needed that proof to send the proper paperwork to my county office in Georgia so that a tag and title could be issued. Once I had the documentation, he requested I sent an electronic copy to the salesperson with a request that he reply to the receipt of the email. I never heard from the salesperson. On February 15th I went to my county office to get the tag and title for my daughter's surprise birthday present (the car) and was informed that they had not received any information from the dealership. I immediately sent an email expressing both my dissatisfaction with Coggin's failure to do their part and after 24 hours had not received a reply to my message. I then called the dealership and after more emails and more phone calls I was promised the problem would be corrected and in addition they sent me another temporary tag until the paperwork arrived. On February 27, 2017, I again took time out of my day to return to my county office to get the tag and title work for my daughter's birthday present. Again, I was told that no paperwork had been sent. Again, I made several calls and sent more emails. In my final conversation with the finance director at Coggin Ford, I was told that the dealership could not send my paperwork to my county office because the previous owner was allowed to sell/trade the cart to the dealership without having filled out the necessary paperwork. The dealership says they now have to track down this person (somewhere in Colorado) get their mistake corrected and then handle my paperwork. I cannot express in words the extreme level of dissatisfaction I have in the professionalism of Coggin Ford in Jacksonville, FL. By my estimation, this is not a responsible or professional organization. Please take great caution before shopping with them. More
by DrNazworth
Employees Worked With
Antonio Bernal, Josh Driscoll, Kevin Coulombe, Mack Stokes
February 03, 2017
BEST DEALERSHIP EVER I have purchased cars from KC to AZ this was the best buying experience ever!! I will recommend Ray and Coggin to all thanks for all your hard work I have purchased cars from KC to AZ this was the best buying experience ever!! I will recommend Ray and Coggin to all thanks for all your hard work More
by Sunandfun124
Employees Worked With
Ray Lynch
January 30, 2017
2016 f 250 leaking windshield leaking truck sat a week to tell me it leaked.not properly installed at factory a safety concern .I feel its a risk to drive.Tom will call me to bring in next truck sat a week to tell me it leaked.not properly installed at factory a safety concern .I feel its a risk to drive.Tom will call me to bring in next week for repair said JEA keeps them busy. More
by f250
Employees Worked With
Tom Fleming
January 21, 2017
Amazing experience!! Anthony is definitely the best salesman iv ever worked with. I told him beiefly what I wanted and he found the PERFECT car for me. I am beyond pleased Anthony is definitely the best salesman iv ever worked with. I told him beiefly what I wanted and he found the PERFECT car for me. I am beyond pleased. He was able to get my payments almost exactly where I wanted them to be. I was literally in and out in a couple of hours. Everyone on the Coggin Ford staff was extremely helpful, courteous and knowledgable. Anthony took the time to explain every function of my car. He even set up the bluetooth functions. Thanks to everyone at Coggin ford for a smooth car buying experience. And special thanks to Anthony Canton. More
by Supergirlkrd
Employees Worked With
Anthony Canton, Brandon Fagan
January 19, 2017
Excellent job Oil change and a tire rotation. they even squeezed in a recall on my Ford F 150. Could not ask for better service, Thanks Tom. Oil change and a tire rotation. they even squeezed in a recall on my Ford F 150. Could not ask for better service, Thanks Tom. More
by Bruce Judah
Employees Worked With
Tom Fleming
January 10, 2017
Exceeded Expectations My wife and I worked with Ray in configuring which truck would best suite our goals in what we wanted in a new truck. Ray showed us their selection, My wife and I worked with Ray in configuring which truck would best suite our goals in what we wanted in a new truck. Ray showed us their selection, and made it simple for us to determine which truck we wanted. Business was conducted in a professional and respectful manner at a degree that exceeded our expectations. More
by Taylor
Employees Worked With
Ray Lynch
January 06, 2017
Great experience - Chris Mason was awesome!! My husband and I were looking to purchase a 2017 Ford Fusion. We had already done online searches and research and knew exactly what we wanted...Chri My husband and I were looking to purchase a 2017 Ford Fusion. We had already done online searches and research and knew exactly what we wanted...Chris was patient with my 5 million questions. We had just gotten back into town and due to some bad traffic didn't get to the dealership till like 6:30 or so and Chris stayed well after his normal time and closing to make sure we were well taken care of. I plan on upgrading my 2015 Escape later this year and had thought about going with another brand but will now be staying in our Ford family. Thanks Chris for such a great car buying experience. More
by Laura P
Employees Worked With
Chris Mason
December 30, 2016
Unfinished Screw needing screwed ,grease on car ,screw plugs missing. Was fishing for past 6 months did not think I needed to detail before I came!! Screw needing screwed ,grease on car ,screw plugs missing. Was fishing for past 6 months did not think I needed to detail before I came!! More
by Pete
Employees Worked With
Don't know
December 27, 2016
2nd experience and superb service After purchasing a 2014 Ford Explorer 6 months ago, my husband needed a new vehicle as well but wouldn't buy one. With Mason's help I purchased a 2014 After purchasing a 2014 Ford Explorer 6 months ago, my husband needed a new vehicle as well but wouldn't buy one. With Mason's help I purchased a 2014 mustang as a Christmas surprise at a great price and a low interest rate. My husband couldn't be happier with his gift and I couldn't be happier with the customer service! More
by wifeoftheyear
Employees Worked With
Chris Mason
December 21, 2016
Car buying experience My experience with Coggins Ford was top notch. Chris Mason was very patient with me as I looked at several cars and was extremely knowledgeable on al My experience with Coggins Ford was top notch. Chris Mason was very patient with me as I looked at several cars and was extremely knowledgeable on all of the used cars on the lot. He was genuinely personable and I enjoyed the entire process of buying my new KIA Optima. I will definitely recommend Coggins Ford and Chris Mason. More
by CharityMcConchie
Employees Worked With
Chris Mason
